Citibank

Came in for notary signing at 2:00pm on a Thursday. Was asked if I made an appointment. I’ve been to this branch several times before for notary without an appointment. So I did not make an appointment. My truck’s temperature gauge came on about a mile before I reached this location. The clerk told me they were short-​staffed and the remaining notary did not have time. She wanted me to make an appointment for the next day! First off, I should’ve been treated with less disdain. There were still 3 hours to go until close. That notary was unable for 3 hours! Shame on this branch for treating me disrespectfully. I was not aware of another branch 6 more miles away. Perhaps, I could’ve been told that as an option. I needed these documents Fedexed immediately and would have risked overheating truck. Now I’m delayed whole day and Fedex delivery on Saturday is not an option. So infuriated that I will withdraw my money and look elsewhere for a bank with better locations and better service. Awful experience.

My experience with brain g. for a equity line was the worst customer service. It started out going pretty smoothly, however never heard back from him after 10 days, I had to call him to ask about my loan and each time he would say oh i just heard back from them today. Very poor communication and never took the time to update me on my loan status. He came across as i don’t care attitude regarding my concerns. I would advise anyone considering a loan to go to another branch, he was very ineffective, I have notified the corporate office re his poor performance !!!

This is for Tatiana. I came in for a deposit. She saw my ATM card was overused. She offered to order me a new card which I did. That is plus service. Thank you Tatiana.

A while back I couldn’t stand having to walk in to do anything at this bank but things have changed. The tellers are very polite and the manager is super nice. Any problem and he takes care of it. He explains things very well and has educated me about a few things that are in my best interest when banking.
I’ve been banking with Citibank for ever and after the drastic changes at the Folsom branch (my previous branch) I considered going to a different bank. I think I’ll stick around though… This branch is my new favorite.

I like this is an easily accessible ATM, which you don’t find many of in the East Bay. I really like that they have a big parking lot and there never seems to be a wait at the one ATM.