MAC Cosmetics

What a splendid trip today at MAC Sunrise. Janay was the wonderful lady who helped me. Her knowledge of the products was very impressive, and her work was patient as well as efficient. Janay answered all questions with ease that I asked, in addition to recommendations I found very helpful. She did a perfect color match, as well as assisting me in finding other products I was interested in. She had phenomenal customer service, and I left with a smile instead of a headache. I didn’t have the best day, and her positivity was contagious. Thank you for your kindness, and because of her I can guarantee I will be back, and when I do, I will be setting an appointment with her. Very much recommend!

Ok, let’s start by saying I have never liked my make-​up done by anyone over the decades and that includes Trish McEvoy, along with the best Los Angeles has to offer, but today Miss Janay Famous killed it. She is a gem my sister found years ago at the M.A.C. Counter at Nordstroms. You can find her at the M.A.C. Counter @ Macy’s, Sunrise Mall. She understands how to enhance features and bring out your best. She did five of us for my niece’s high school graduation today and she nailed it from the 16 year old to the almost 50 me. We are all tough critics and she thrilled us all. Not easy odds. She has set the bar sky high. I will fly in for her talent, but if you are lucky and live close go see her. Her talent is only surpassed by her charm and charisma. She literally makes you feel and look beautiful. What a treasure. I’m an official groupie.

I forgot the lady’s nam that helped me (she was of Asian descent) But she was super friendly. She helped me a lot and taught me so much about make up. I am an late bloomer when it comes down to makeup, but she made it easier to understand. I will be seeing her in the near future!

Another store inside the sunrise mall that did not disappoint! My boyfriend and I walked inside to see if they had some lipsticks that I needed and Paulina was super friendly and quick to help me out. I asked her where certain colors were and she was quick to get them for me. She even recommended lip liners that would go with the colors I wanted. Her customer service was awesome and I have no complaints. It makes me really happy to know that this counter doesn’t have rude and snobby employees like other malls. I will definitely be back.

I went to MAC yesterday to get my makeup done for a photoshoot. They did such an amazing job! I know that MAC has this reputation of having bad customer service, but the employees could not have been friendlier or more helpful! I was helped within minutes of setting foot in the store. Lianne was the makeup artist that did my makeup. She did an amazing job and was super friendly! I definitely recommend asking for Lianne to do your makeup. And I definitely recommend this location.

I use to love this location til today, there was this Asian guy there today who was not helpful at all, I asked him about eye liners and brow liners it was just like he couldn’t be bothered, I have always loved my trips to Mac, because they are always helpful but that guy was not helpful at all, so not impressed with their service, I really should have went to another location, they are known for their good service after today I thought other wise, when Kat was there it was amazing, not anymore.

Went to the mall with a friend a few weeks ago and we stopped in to schedule a make up appointment, when we got to the counter the sales woman was on the phone. Wouldn’t have bothered me a bit had she maybe acknowledged that we were there, but no, instead she just looked at us and then turned her back to finish her 5 minute convo with who at first I thought had to do with work but when she went to hang up she said «ok, bye love!» After all that she finally addressed us, but not without attitude, leaving us to feel that we were interrupting her personal conversation on company time. Can you say vapid RUDE biatch! So annoying.
«Oh, I’m sorry I’m asking you to do your job.»
P. s. Her make up looked horrible, I wouldn’t have wanted her to do my make up if she showed up to my appointment like that. But MAC is the shiz so oh well.

I like the makeup here at the Mac counter, but 2 girls here, Mel and Paulina, need to take a class on customer service…
Let me flash back real quick to 2 weeks ago…
My friend and I went into Macy’s, to the Mac counter so she could get her foundation matched. Mel SEEMED happy to help. She WAS nice. She matched my friend to the foundation she liked… it did take a little while, but she wanted what she bought to be perfect for her. We spend over $ 140 and went on our way.
Boy, was her nice and sweet attitude a BIG FAT FAKE.
We went back to get a different foundation bc my friend didn’t like the way it made her look. Things look different when you get into the sun. She felt pale. So into Macy’s, to the Mac counter we went.
We meet Paulina (ugh.) My friend told her she wanted to be color matched again and told her why. As she grabbed a few bottles, I noticed the girl from the last time we were there. Mel. She didn’t look happy. She actually liked pretty pissed off. I ignored the way she looked, thinking maybe I was reading her wrong. So I asked her how she was. She replied with almost off. I said, well, that will be nice… or something to those words. She didremember usfrom thelast timewe werethere… I commented on her eye makeup and she mentioned it was a palette «over there.» She did show me, but then another male co worker walked up and distracted her. I continued to look at it noticing there were 2 different palettes. A few min later, I asked which one she was wearing. She told me, then ignored me the rest of the time, helping other customers as they came in, or talkingwith her co worker.
Whatever.
Back to my friend, yes, we were having trouble finding something she liked. She didn’t want to look pale, but didn’t want a completely wrong color that would’ve been too dark… I can see the frustration on Paulina’s face as my friend wiped off the makeup to try yet another. Maybe 3 or 4 times :-/​
Honey, let me remind your that is your job to show someone the makeup counter. It’s your job to show everything on those counters. From creams to colors.
Isn’t that what you are getting paid for?
Finally my friend decided on something she liked! She did ask for a pore minimizer, so she could get the full effect… it looked amazing. She then asked, «Do you think you could put on some concealer? And some color on my cheeks so I don’t look dead?»
Paulina said yes, stormed off… as she stormed off, I watched her shaking her head, roll her eyes, and walk into that little back room.
A few moment later, she came out with NOTHING and asked my friend, «What did you want?»
She obviously went to the backroom, with Mel, to complain.
She put the stuff on… I think… and gave my friend a sample and took off to that room again. My friend and I decided she should just buy the foundation, so we looked around and Paulina was no where to be found. I did see Mel stick her head out and as soon as she saw we were still there, she went back to the room. I asked my friend wtf, then told the guy who was working the counter we wanted to get this color. Mel came out. She finished the purchase and we left.
Not so fast… when we left, we talked about how rude they were.
I was so disgusted with the way they treated my friend, I sat at that damn fountain, took a few moments to think about how I was going to handle this. I told her to wait for me at the fountain.
I went in, asked the guy at the counter where the girls were. He said on break. So, as I started telling him how unprofessional these girl were, Paulina pops out of that little room. I asked her why she took off. She said she went on break. I told her, next time, let your customers know you’re going. As far as we knew, you were avoiding my friend. She said that as soon as she gave a sample, she thought we were done. We never even walked out. Never said bye, have a good night… what made you think we were leaving? Looking at the male coworker,
I told them both, «Not to be rude, between you having the look of frustration and Mel with a B*/$# look on her face, you were both so unprofessional!» We came in to buy makeup, and bc it took too long, you took off. If your going on break, you should tell the customers you’re helping.
There was more said, but I won’t totally and utterly embarrass Mac or Macy’s. Their actions have really disappointed me in the way they take care of their customers.
I did call yesterday 3÷19÷2015 to speak with a store manager. They have yet to call me back.

Victoria did my make up on the 17^th for my wedding. She did a great job and was super sweet and personable. I will def request her for my next make up session

If I could give it zero stars, I would. The service in there is blatantly unacceptable. I came in to do an exchange without a receipt on several products I had bought just over 60 days that were unopened and had their Macy’s tag on. I just wanted to exchange the colors, as the girl who set me up, chose very dark colors for me that looked terrible in daylight. They treated me like I was garbage! The worst two experiences I have EVER had at any makeup counter. These girls had the audacity to act like I was trying to pull one over on them. One girl was actually wearing a crop top and look like she just came out of bed, or from some low class club. Not a classy impression for women who spend hundreds of dollars in there. I know that I would not trust her to pick out my make up. No way. I believe her name was Liz. Even the manager, Shoua, spelling?, acted like she was doing me a favor the first time! If this is Macs policy, it needs reconsidered. Moreover, when I came back in to exchange the two remaining items, one girl actually said to me, «my manager already told you this was a one time thing so were not going to exchange the remaining two!» huh? Regardless that they had been literally untouched and also showed up when they processed my credit card. It was obvious I had bought them from their location. They were noticeably irritated and completely judging me as a guest. Was awful. I be never been treated with such disregard and contempt, and it has been both times I have tried to do an exchange. This was like classic jealous-​girl makeup counter. Girls with bad intentions and acting catty towards their guests. These girls need to learn the value of their customer and appreciate who keeps their business alive. This store needs a heavy training on customer service. You leave people feeling bad for trying to exchange a product that was sold to us. Our goal as customers is to find the right product in Mac and become customers for life. Let’s be honest, there are other products out there that are less expensive and equal in quality, or even better than Mac. Case in point. your mascara, your primer and your eye shadow. There are also other products that are easily comparable to Mac that are in the same price range. So you guys need to be doing it better than everybody else including your customer service. You have to assume that a loyal customer may come back a few times to exchange out their items. They are trying to get it right. They are doing this because they are wanting to be a customer of this product. Consider this an opportunity to make them feel welcomed and see if they need anything else. Every time I do an exchange I always leave the store buying more products. I always leave spending more money. So I hope that the right managers see this post and will correct this locations inherent problems, starting with the manager.

Friendly peeps at this store. It’s a pretty busy location (like most MACs) but they seem good about acknowledging you, and tending to everyone pretty quickly. I had an appointment with Victoria to help me achieve a specific look I was shooting for. She was amazing. Fun to work with, great at her craft and she didn’t try to make me feel like a loser with my usually preferred makeup free look.
In Macy’s.

I went in to get my make-​up done for my bridal shower and could not have been happier! Meline (or Melina? Sorry if I spelled it incorrectly) was SUCH a sweetheart. I got there early and she totally accomadated me. I had no clue what I wanted and told her I trusted her and she chose the perfect colors for my eyes, skin, blush and lipstick. I ended up getting the blush and lipstick because I fell in absolute love with both of them. Def one of the best makeup experiences I have had!

So far every product they have recommended has been amazing and every time I go there I get amazing assistance and wonderfully helpful makeup tips. It may be a small lay out but they have never been out of a staple product. TIP: that I learned the hard way is that returns and exchanges purchased at the actual Mac Store can not be completed here and vice versa ! Not a big enough deal to take off a star though.

I love the irony of our shopping needs these days. In the stores where you need absolutely no help and tell the workers there «no thanks I’m just browsing today» (several times), you’d like to assume you’d be left alone to browse. But alas when you actually need help, there’s none to be found. This was the case with our last escapade to MAC. We were just looking at lipsticks and had the two people working there come over several times to see if we had questions. Each time we answered politely (surprisingly) but they sulked off. I am so not joking when I say sulked. Then whispered to each other. When my sister finally decided on the lipstick she wanted, we walked up to the checkout and asked for assistance. They waited a good 30 seconds before looking up from their phone to acknowledge me standing there and said, «I’ll be over shortly.»
Shortly by the way means at minimum 5 minutes. We showed him the shade we wanted in matte and guess freakin’ what? Yep, SOLD OUT. Of course it was. I’m tellin ya guys, IRONY! We ended up writing down the name of the shade and told them we would order it online.

I came in today to pick up a lipstick I had been eyeing for a while. There was a power outage but I NEEDED that lipstick so I proceeded to the counter. I wasn’t sure if they would be able to sell anything but right away I was approached by the friendliest person I have ever seen in MAC.
I told her I was in the market for lipstick and right away she recommended a shade, completely ignoring the fact the power was out. I picked out the one I was interested in as well.
She took me to the front of the store so I could see the shades in a better light. I immediately fell in love with the one I picked out prior to coming. She was totally cool with that and wasn’t pushy.
I remembered that I needed new blush and she recommended a few shades that would work with my extreme paleness. We decided together what one worked best.
I have never been so happy at a MAC store/​counter before. I got what I needed with nothing I would regret buying later on. She was more concerned with my needs than up selling me. She gave me her card and wrote the name of the other shade of lipstick I tried on. The lights and registers eventually came back on and I left a very happy girl!
Great experience and I will definitely be back!

I’ve been to this Mac 7!!! Times and I can’t get any help! The girls are always nice but are always too busy! This store is horribly understaffed! I have never been so poorly helped at any Mac store in LA. I need to find a new Mac store!

I had my makeup done here by Kat for my graduation. She NAILED the look I was going for, and wasn’t pushy in trying to sell me products. This location is inside Macy’s, and not as crazy busy as say a normal stand alone MAC store.
During my makeup, several customers had walked by and said hi to Kat, proving that she definitely has a fan base, and I can see why!

Best MAC store I’ve ever visited!
Wandered into this mall in Citrus Heights on a Thursday night, and it looked empty. The MAC store inside Macy’s had one customer, and the one employee was helping her. Yet, she took the time to acknowledge me and tell me she would be with me in a few minutes. FIne, just fine. Let me browse the lippies.
True to her word, a few short moments later, the lady started helping me. I’m sad I didn’t get her name! I asked her for a lipstick that that store sadly didn’t carry. BUT she helped me find a shade that was close, with the finish that I wanted. I am still so happy with my purchase.
I’d love to go back here every time I want to get a MAC product, but it’s just too far for regular visits. Ugh, too bad.

Total MAC addict. Susie the manager at the MAC in Macy’s in the Sunrise Mall is fabulous! She will help you and give you everthing you need to be looking like a PRO!

Having worked in cosmetics before, you get an idea of who has the best products in certain categories. That said, although I didn’t work for MAC, I’ve come to love their eyeshadows and lipsticks.
I’ve never had a bad experience at this MAC counter. Generally speaking in this line of work, turnover is pretty high. So you don’t know who will be working here in say, six months time!
Needless to say, I had the most enthusiastic makeup artist help me the other day. He’s helped me before, but I realized, «Hey, I should Unilocal about this!». You can tell he LOVES his products. And he LOVES helping customers find just the right thing.
Do you ever have days when you know that a new lipstick will brighten up your mood? (Guys, don’t know if you can relate to this, unless you wear lipstick.) Well I was in one of those moods. I just KNEW that if I came here I would leave happier.
I should have tried harder to remember his name as he was really enthused about finding the RIGHT shade for me. First, he gushed over my «perfect» lips. How nice, no one (not even my spouse) has ever complimented me on my lips, of all things. I came away with two shades (I’m wearing one now, «Most Wanted» in the Slimshine Lipstick range). The other one was a red lipstick, «Moroccan» something or other.
Located in the women’s Macy’s on the side facing the mall, their music system (loud and pulsing) makes me want to dance or buy makeup that I could wear to a club. But last time I did an all-nighter-let’s-watch-the-sun-rise club night was over a decade ago.