uBreakiFix

Update:
I was on vacation when uBreakuNotFix called. I’ve now noticed that the screen is not 100% secure, so you can see the backlight underneath the screen on the right hand side of my phone. Now I get to go back yet again to actually have it repaired like it should have the first visit. What a PIA this has been. I called and left a VM for the person who was contacting me last week — Still waiting.

Android users beware! Had a HTC One and the screen broke– took it to this shop and they had to order the part, a week later took it in and was told it would be ready the next day. Two weeks later, got my phone back half fixed– screen was barely on, didn’t properly fit and the headphone jack didn’t work and the power button was off, but at least I had my phone back, 20 days later screen doesn’t work at all. During the two weeks that they were ‘fixing’ it– we got the run around on why it was taking so long. So I am back again requesting a full refund. While I was waiting for a manager to authorize the refund, another customer came in with similar issues wanting a manager. Then another customer came in with ‘third time, the charm’ with issues on the repairs. I gave two stars because they were able to fix my iPhone with no issues, also the very sweet lady at the counter was nice and polite, but was unable to assist without a manager.

The worst ‘service’. Had my PS3 for just a few days shy of an entire month. Says they will call with updates: my updates only happen when I call them. I have been put on hold for more than 17 minutes, for someone to come back to the phone and LAUGH at me, that they forgot they put me on hold. How horrendous is that? Never apologizing, just laughing about it. That is disgusting. This place has also claimed to have left messages for me: There are NO missed calls on my cellphone/​the only number they have to contact me. I saw that happening in another person’s review: I should have listened! Really horrible service. Several different days, I was told each time that someone would call me or my PS3 would be ready. NOPE! I live over 22 miles away from this place. They charged me, returned my PS3 still not completely working, because they never checked my PS3 before returning it to me. Who does repair work and returns products without checking to make sure it completely works? THIS PLACE!
22 miles there + 22 miles back home = 1^st trip
22 miles there + 22 miles back home = 2^nd trip because they returned it not working
They held onto my PS3 for a few more works before telling me they have erased the entire 1TB hard drive (many saved full downloads of games) to try to fix it not reading games. They refunded my money after returning my PS3 still not fully working, causing another trip:
22 miles there + 22 miles back = 3^rd trip to pick up my still not working PS3.
That is AT LEAST 132 miles driven for absolutely nothing but wasted time and 132 miles worth of gas. This place is a joke and I am not laughing.

great service. great work. my three year old I phone 5 is like a brand new phone now. no B.S., no hassles, they simply take care of business.

I thought my iPhone 6 glass screen was cracked, but it was just the protective tempered screen that was cracked. They gave me a great deal on a replacement protective screen and a protective phone case. And result:
Phone looks brand-​new. Great customer service. Highly recommend this business.

Leaving dinner someone thought it would be fun to throw my phone to me, unfortunately not gifted with amazing skills as a wide receiver like my fantasy football player, You can imagine what happen to my new 6s eage plus. Yup broke. Luckily for me I was right near this location and ran in for a quick fix. Bad new ill gave to wait until tomorrow to pick up my phone, but good news its only going costing me $ 110
The front desk guy was very helpful and suggested I bring my other phone. Which is something I might do onnce I pick up my phone tomorrow.

Brought my S4 in early on a Thursday afternoon, no other customers in the store. My screen was broken and was quoted that it will be finished by end of business same day. I couldn’t get back to the store that night so I came in Friday morning. Phone was still not ready and he couldn’t give me another time frame of when it will be finished but asked me instead «A couple hours maybe?» Later that afternoon I called to check on my phone because another 30 minute drive there and 30 minutes to go back home was just not an option. The man on the phone said the phone is ready. When asked why I was not notified, he told me that they did call and a voice mail was left. Umm​.no. That did not happen. No missed call, no dropped call and no voice mail left because the phone number I gave as a contact does not have a voice mail box. When I picked it up Saturday morning my battery was on 5% and the sticker they used to label my phone left the glue on the back of my phone. It would have been a better experience if: 1) they quote times accurately, and 2) they communicate with their customers if they do not meet their quotes. It would make everything better if there’s communication between the two parties instead of the customer having to follow up.

Had the occasion to visit this business yesterday. Got great customer service and a great job on fixing my granddaughter’s iPhone. Glass looked perfect once again.

I have a lg3 phone two years old. My phone screen was glitching turning off and on. since I have had excellent service here before, I took my phone over to them. The guy behind the counter told me it was my LCD screen. Since I thought he knew what he was talking about, I agreed. Cost was going to be 140 bucks with tax. The lady behind the counter suggested I call LG since it was only 2 yrs old. Nope warranty expired, they did have me do a factory reset, nothing. So back over I go to get this fixed. About a week later, my phone is done. I pick it up, unfortunately I had to make an emergency flight to Philadelphia, my mom was dying. I left the LG3 phone on my counter for 2 weeks, no one played with it. I come home and started to transfer stuff over to LG phone, son of a gun doing same thing. So back over I go, another week. After that they tell me it’s the motherboard another 100 bucks. I have decided to get a refund of the screen, put my old one back on and sell my phone for parts. So I go back again, they tell me 2 hours. I come back after 4, they put on a CRACKED SCREEN! I couldn’t believe it. Then tried to tell me that was all they can do. They can’t find my old screen. After I lost my temper, I stormed out, another couple of hours. So I come back the next day and look at my screen, they are wavy black lines in it! I walked out with phone in hand, called customer service. Finally after going back and forth over 6 times, almost 2 months of no fixed phone, they paid me 150 for the phone. Never in a million years will I go back. Real shame too, there is ONLY one lady I liked there too.

Best place ever for a quick fix with professional service! I was lucky enough to stumble across UBreakIFix when my iPad screen cracked. Customer service was quick and extremely personable. Cost was a lot lower than I expected and they offered tips and solutions to other issues (charger port was loose) and even repaired my wifi connection at no additional charge.
I continue to visit them for any phone, tablet and laptop issues and have never been disappointed. They don’t sell you anything except excellent advice and a quick turnaround on your repair.

Thank you ubreakifix for fixing my shattered iPhone screen! I shopped around and for the time and price you were the best. The staff knew how quickly I could get my phone back and at the price I could afford! Thank You!!!

Spoke with Olivia on the phone and she was very helpful and honest. Took my sons iphone 5c in with the screen barely hanging and it was replaced in about 30 minutes. I was worried it was damaged beyond repair! They price matched another quote I was given and gave me a 90 warranty against any defects. Very satisfied and if I ever need another screen replaced (fingers crossed I wont) I will def visit this store again!

She seemed generally very honest and transparent with me. She seemed much much more trustable than the guys at CPR in rancho Cordova. Her price was more than fair (CPR quoted me more than double her price). Even though my my problems were not completely resolved she gave me a clear expectation of what to expect and I left incredibly satisfied with the services provided. No surprises here and Friendly professional atmosphere.

Definitely a fan of this place. A few months ago my middle son’s iPad stopped working. It wasn’t cracked on the outside but it was cracked on the inside. LCD I believe is what it was. I took it to Best Buy where I bought it and the warranty had expired. They recommended uBreakiFix.
My son uses his iPad as a communication device (AUTISM) among other things like entertaining himself on YouTube. It had been broken for a week and because getting him a new one would probably take some time to get him to adjust to (I never even update it for him because although he gets it, adjusting is not a comfortable process for anyone), this created a lot of anxiety for me and not having it for a week created a lot trouble for him. I walked in almost in tears and they immediately told me what it was and asked that I leave it to make sure it was what they thought. I got a call soon after confirming the problem and offering to put in a used one for a little less which was still over $ 100.00 but considering how badly we needed it back this was music to my ears.
I got the iPad the same day. I was super happy and so was my son. The only thing I was a bit put off by was that every corner showed obvious signs of being pried open and every corner had little sharp pieces. I was going to put a cover on it so figured it was not a big deal but I think it could have been at least filed off.

I’ve been using speaker phone for a week because the ear piece wasn’t working.
Stopped in here while waiting for take out next door. She took it apart and cleaned it out (dirtiest phone she’d ever seen) before my sushi was ready!
Then wouldn’t charge me a penny and said, it looks like you’re probably going to break your phone so come back next time!
I absolutely will!

Amazing service! I broke my phone at work today 10 minutes before I was off at 6. I quickly looked up places nearby on Unilocal and saw that this place was open until 7. When I arrived, they were extremely friendly (I didn’t get their names, unfortunately!) and told me they could fix my phone before they closed (by the time I got there it was around 6:10ish). The waiting room was comfortable and they were done with my phone in less than 20 minutes, even though they quoted me 40 minutes of labor. My screen looks as good as new!
I am SO glad I chose U Break I Fix, and would definitely recommend them to anyone. My new screen was $ 100, which isn’t bad at all, considering a new phone without my upgrade price would’ve been $ 400+!
Thank you guys so so much for being professional, speedy, and super friendly!!!

Thank you for saving my sanity & index finger…
A few months ago I dropped my work cell phone down a flight of cement stairs and shattered the screen. Being that it was my second replacement in a one yr period I knew I wouldn’t be able to upgrade. I tried to use it as best I could for a few days but the screen kept cutting my finger on the sharp glass. My old boss let me use her old device but it had issues and u was about to lose my mind…
Saw this place and thought I’d give it a shot. I honestly thought they only fixed I phones but luckily for me and my index finger that wasn’t the case. I took my phone in last Wednesday and was told they didn’t have the part that was needed in house so they would order it and have my phone fixed in a week. As promised I received a friendly call yesterday to inform me that my phone was ready to pickup.
The cost was $ 74.99 which is way cheaper than spending full retail on a new smartphone. I was so happy to have my phone back I could have hugged the girl who helped me. Ya I’m a hugger! I can’t believe I’ve gone this long wt no access to my work email via cell… never again!
Thank you UBREAKIFIX for saving my sanity and my index finger!

So let me state that the only reason why they’re getting 3 stars is because of their awesome customer service. They were speedy and super nice.
However my issue lies with the TWO times I had to come back because something on my phone wasn’t working. I live about 20 min away from the store, so I spent way to much time and gas for something that should’ve been properly fixed the first time.
I brought my iphone in to have the screen replaced and everything was fine till I realized that the screen wasn’t set into the phone case. I could actually pull a corner of the screen out of my phone! So I went in and they stated that something with the product was defective and they would fix it for me free of charge.
The next day I received a phone call and realized that the speaker was totally screwed up. So once again I drove down there and waited for it to be fixed, only yo hear them say that when they were working on it that they bent the flex (?) and the touch screen function wasn’t working… Finally they fixed every issue and I was on my way.
Hopefully there isn’t a next time, but next time I break my screen again I’ll probably just go somewhere else because i wasted to much money just driving there to get the problems they created, fixed.

I recently had an unfortunate mishap with my iPhone and cracked the screen (you take it out of the case for one second…) I looked online for options of getting it fixed and found uBreakiFix. It was conveniently located near my house (yay!) and their Unilocal reviews for cracked screen replacements looked great. I was able to set up an appointment online for the next day.
My appointment was at 11:00, and I arrived shortly before. I didn’t catch the name of the employee who helped me, but she was great! She did a quick diagnostic on my phone to make sure everything (other than the screen was working fine), said it would be 30 – 45 minutes, and welcomed me to hang out and wait in the lobby if I chose. Let me say, they have the comfiest chairs in the lobby!
About 20 – 25 minutes later, my phone was done. I appreciated the super fast service! Everything on my phone looked great! I have a shiny new screen and everything is working as it should.
I would definitely recommend uBreakiFix to replace a cracked iPhone screen. Every employee I encountered that day was super nice and professional. Thanks for the great service!

So I’m at the AT&T store a couple doors away from this place with an iPhone 5 that has had problems charging for a month or so. I was orginally told when I bought it a year and a half ago by AT&T that I could replace the phone for no charge since I bought the insurance plan. The exact conversation at the time was ‘So I can take this new iPhone, go outside and GronkSpike it on the sidewalk, call, and have another one for free?” to which the rep replied ‘Yes’. Didn’t try it, really wanted to. Fast forward 18 months and apparently a $ 99 deductible = No charge and or free (for an ‘obsolete’ phone that they no longer sell, but I digress).
The representative at the store barely looks at it, tries to plug it in, mumbles something about a faulty charging port, tells me I’m ineligible for a new 2 year contract via my current awesome grandfathered-​in plan and immediately launches into his pitch about upgrading and signing up for their new NEXT plan (which looks horrible btw). Disatisfied and wondering what I was going to do with my perma-​dead phone I walked out and WHAM… uBreakiFix, 40 feet away.
I’ve never had a phone repaired but I figured if they could do it for less than the magical $ 99 aka No Charge deductible for replacing my phone with AT&T I’d go for it.
The next series of events happened over the course of an approximate two minute (2:00) period:
0:01
–I walk in
0:05
–Olivia greets me
0:10
–I quickly explain/​whine about the goings-​on detailed above
0:35
–Olivia takes my phone into the back
1:10
–Olivia walks out with the same phone, now charging beautifully
1:15
-*shocked look on my face for a few seconds, no words*
1:25
–I ask what I owed her, she says NOTHING all she did was clean out the charging port (which I understand I could’ve probly done but 1: I’m not an iPhone whisperer and 2: I literally am paying AT&T to be on top of these things)
1:35
-*even more shocked face, eyes well up a bit with joy*
1:59
–I try to give her money several times for saving me a hundred bucks in 45 seconds, still no charge
2:00
–We high five
Turns out AT&T can and does do the EXACT SAME THING but decided to try to break my aforementioned amazing 12 year old grandfathered-​in family plan (unlimited everything yo) and sell me a completely new plan and phone instead.
Bullet dodged, the only payment Olivia said she would accept was a Unilocal review if I were so inclined.
I am way inclined… Unilocaled. THANK YOU OLIVIA AND UBREAKIFIX FOR BEING SUPER HONEST AND SAVING ME (AT LEAST) ONE HUNDRED DOLLARS AMERICAN.
EVERYONE COME HERE FOR EVERYTHING