Clackamas Tire and Brake

if you need brakes & shocks this is the place to go!!!

As a female I didn’t have a great experience here. Now the shop itself was easy to find, plenty of parking, clean, and the guy I spoke to was pleasant. But that is where the positives ended for me. I guess I should have known it wasn’t the place for me since there were no other people there, no cars in the parking lot and only one being worked on inside which may have been their own.
I called ahead to inquire about having the headlights in their entirety or bulbs in my headlights changed because they were dim at night and was quoted $ 60– no clarification for which repair this was for but I assumed bulbs only. I figured this was due to some inflated labor charge for wasting their time with a minor issue without being a returning customer but I went anyways. Now let’s be honest… changing a light bulb in a car that does not require the removal of the battery or bumper– just a simple screw and 2 clamps should not cost more than an oil change. We’re not talking new battery, electrical system, new wires, switches or anything major. There was no accident with bodywork included– this was just a simple dim headlight.
I ended up having bulbs already from auto zone so I asked if I needed to pick up anything else before coming and they said they had it all in stock. When I arrived there were only 2 much older guys working and the one who came out and took a quick peak at my car in the parking lot decided that I should replace both my entire headlight assemblies since changing just one meant they would no longer match since they order from Napa and these were not OEM parts– not that I care about that it’s an older car I just wanted to be able to see at night. Nonetheless he went on to tell me they in fact didn’t have the parts in and would need 2 – 3 days, even though I called ahead and he supposedly checked the computer then. The price estimate he gave me was approximately «upwards of $ 430 or so» depending on labor– even though the labor for this procedure is no where near an hour and a half and the parts he was quoting me for was what I would expect a dealer to charge for OEM parts not the after market parts he told me they used. I suggested I could get the parts myself and was *lied to* and told that Napa supplies all of OR & WA and that’s who he contacted about my part and they were out but could get it in approx. 2 days. When I looked at him crazy he said he could call the dealer for me and see if they had it in stock but it would likely increase the price to over $ 600 because they’d be charging more like $ 250 a piece. It was like he was allergic to telling me the truth. I may not pee standing but I’m not a fool. I’d already been to O’Reilly’s who could get them the next morning for half the cost this guy was quoting me but I’m just a girl in Hello Kitty scrubs so how could I possibly know that Napa is not the «Only» auto part supplier in the entire pacific northwest?!
I have changed my own turn signal bulbs and there are so many YouTube DIY videos up that make changing out headlamps so ridiculously easy taking less than 10 minutes I just thought a mechanic would be quicker and save me the trouble of doing the work. The parts are easily found online for a 3^rd of what he quoted me so I left feeling pretty insulted. I found my part for approx $ 55 online that included the bulbs and did it myself. Everywhere I looked the part was between $ 40 – 90 each due to varying brand, accessories and shipping charges but nobody came close to charging me over $ 160 to $ 250 a piece. A bulb alone can be anywhere from $ 8 – 30 depending on the type you get. The only tool needed was an 8 mm socket and ratchet. The labor on this kind of service should have been at max a half an hour if I, as a non-​mechanic female, who doesn’t even have to pump her own gas in the state of Oregon can figure out how to do this in 15 minute I think you guys could have done it in at least a half an hour. In total I paid $ 107 for my 2 complete headlights which is a far cry from what they quoted me. Every guy in Auto zone & O’Reilly’s and everyone I work with that I mentioned this repair estimate to just shook their heads, scoffed and said «You should have sent your husband in.» Like it’s just known that this is what mechanics do to women.
I will definitely not be returning to this shop because if you cheat someone on something as small as this service I hate to see how you treat someone with a real major problem with their car. Females are likely you’re biggest customer since men generally can do *some* of their own car maintenance so you should really learn how to treat your female customers.
S/​N: And ladies… if you have a relatively simple repair, Google it first for cost estimates, do some of that price checking we’re so good at, ask your friends, or go to a mechanic you know and trust because there is no good reason for us to be getting cheated out of our hard earned cash by shysters like this just because we don’t want to get our hands dirty.

Yes, yes, yes. The guys who work here are so nice. Tim was very sweet and put a used tire on my car (for free!) while we waited for a replacement to be shipped. He took the time to show me what was wrong with the old tire and didn’t charge me a cent! I’ll definitely be back with all my car needs.