Stereo King

I went on a whim to this place to replace an older head unit that was messing up & streamline things (get rid of the aux cord etc.). I got a nice reconditioned head unit (at their «garage sale») for a good price but after installing it there was no sound & a amp error code. I took it back, they gladly accepted it but didn’t have another to replace it with. I understand it was reconditioned and and knew it was a definite possibility it couldn’t be replaced, but they had a different model (a little better) they did replace it with but I would have to pay the difference. Which is totally fair in my book. Paid the $ 40 difference & went to put it in (which they asked me to do In their parking lot to make sure it was okay). Sure enough, same problem. Long story short, there was a wiring problem I payed them to find since I couldn’t. It took all of about 45 mins to find the problem & even tough I didn’t ask they completely cleaned up all the bad wiring the previous screwed up.
These guys know what they’re doing and are honest about doing it. I know where I’m going from here on.
Thanks guys!

I wouldn’t recommend this business for anybody looking for professional and friendly service. I walked in on a Saturday looking to get a new Kenwood stereo receiver. What I got instead was a phone call 2 hours later describing all of the excuses as of why they couldn’t do it. I feel like they didn’t value the business I brought to them. So I took my car to Car Toys and they took care of me with no hassle or excuses and at a cheaper price.

Absolute top notch stereo pros! Dave, Tyson and the crew are utmost professionals and their passion for what they do shows through and through! Can’t thank them all enough for their service.

I have been coming here for 20 years now. I had my 1^st car set up here and have been treated very well ever since!
I came in with my new car to have a amp and subs put in and I worked with Dave and he was very helpful and informative. He answered all of my questions and gave me advice on ways to get the best bang for my buck.
Needless to say I got a great deal and my car was ready on time and sounds amazing! I recommend anyone to shop here and give these guys a chance to earn you business. I did and they did for life!

I have a ’94 Cadillac DeVille and just on a whim decided to upgrade the stock system. Picked this place kind of out of a hat. Wow was I more than impressed. First in their low key sales approach, listening to my needs of wanting basics (fm, aux, iPod). The caddy also has a weird original setup that needs specialized mounting hardware. They found the hoped for right parts and I was on my way. Unfortunately the parts weren’t correct and I just couldn’t get power to the radio. Returned a few hours later with a hole where the radio should be and worried they would just shrug and say ‘good luck’. They did NOT. what followed was an absolutely fantastic display of customer service. I had guys re wiring the harness connector, offering solutions to no power (car fuses) and when that was one of the problems they just handed me a new fuse! Then I had another guy sit with me in the car, troubleshooting the exact right faceplate adapter and then gave me tips on how to best reinstall. Feeling confident I thanked them and went on my way. Sure enough it worked and I love not only the recommended stereo but how it looks in the car. Thank you for bringing the caddy into the 21^st century!

The Clackamas location did not have what I needed but their Gresham location did. I could wait a week (what takes a week?) for the item to be delivered to Clackamas from Gresham, or I could drive to Gresham. I drove to Gresham. I bought a pair of speaker boxes, one set of two, a pair, not two pair (4 boxes), just 2 boxes. I was charged for 2 sets, or 4 boxes. I didn’t know this so it was a surprise when I went to return the boxes and was refunded for one pair, not for what I was charged for. They said I bought two pair and because that is what the receipt said, that is what I was getting credit for.
They could not call Gresham because the guy who rang me up, was not working, and would not be in for 3-​days.
Their inventory system is not accurate, so they could not see the quantity of boxes that left the store.
They would not call the manager because it was his day off.
No one in the shop is a trusted enough employee to make a $ 28 refund decision to a good, returning customer. I probably overreacted, and should have waited 3-​days until people that could make decisions were there, but it was frustrating to be called a cheat, a liar, a thief, because of their error. A place that cared about their customers would have figured it out. A place that cared about their employees would empower them to make decisions to provide service to the customer. I will not shop there again, and I am not sure why anyone would want to work where they are not trusted.

I upgraded my husband’s Toyota Tacoma stereo for his Bday. I know nothing about this and went to Stereo King after a friends’s recommendation. Sure enough, they were great! Purchase and install same day in about an hr. Husband is real happy with new stereo with Bluetooth and Hands Free caller!

Rolled in Saturday before noon, was greeted and staff was working on my van installing a new inverter within minutes. Tyson and a group of knowledgable crew members handled my situation and me headed home to hang with the family within a hour and half. This was the forth truck they had did. Will return for number five when and if duty calls. Good day. Price is less then average based on other professional companies.

Horrible install service! We dropped our car and radio off at 2:45 on Saturday and we had pre-​paid for the install. They told us there was only one person ahead of us, that they closed at 5:00, and that they’d call us when it was done. They took our phone number. We walked over to the mall in 98 degree weather and when we came back at 4:45, they hadn’t even started yet. They said they really close at 6:00 and that I was the second person they told the wrong time too. They suggested we bring the car back another day. We wasted one more hour of our day, but they finally installed the radio.

Was here last weekend. Came with a friend to get something switched out of his old car to his new car. Right when got there everyone the sat up front acted as if us asking for their help was an issue. Took and hour or so to even get started (didn’t seem too busy. As there were 3 – 4 guys sitting at the front counter). Spent a total of 5 hours there. Where only maybe 2 hours were spent actually working on the car. Spent some time inside looking at products and wasn’t amused with the prices. Will not return and I highly advise you not to visit this location.

Horrible customer service. .wanted to see a set of alpine tweeters, but apparently it was too much to ask for, Employee said they’re upstairs amd not much to look at.

Had shopped at four stereo shops they all had outragous quotes. Stereo king not only quoted me exactly what I wanted they also had the best price for my system. Very knowledgable and professional. They have me and my family’s future business.

Funny, I showed up and saw they had alot of people in the place. As I walked in everyone put their heads down like they didnt see me. I looked around and really didnt see what I came in for was hoping for some help. Few employees busy with customer or 2 but saw 3 that were to busy not wanting to look at me as they may have to help me, lol.
I was there for about 15 min. Finally got some help from the manager is what he said. Then everything was great even though I couldnt get it done as my car is to old and they could fix it just not an easy or cheap fix.
Very nice manager and really appreciate the time and the help just needs to have a little more customer service from employees.

I came into the shop to look at some new stereos. After finding the deck I wanted i bought it and took it home to install it myself. Once I open the box, I found that someone had opened it and tried to install once before. once I started digging I found that the deck I just bought was a used refurbished deck. I was very upset due to the fact I asked for an NEW deck. I will never shop here again!!! I do not trust them!!!
Buyer Beware!!!

I have been going to this location since I was 16, now 39, they have always gave me great service and have done excellent installation on my cars and trucks, alarms to amps and subs they give me a great deal and 90% of the time I have purchased kicker products, I highly recommend this location for outstanding service and install

I bought my stereo & alarm from here in March 2013. Recently I’ve been having issues with my alarm receiving a signal from my remote. I thought the one year warranty was up, so I went in expecting to pay for them to fix my alarm. When I got there & explained to them what was going on, they got right on it. They replaced wiring & the alarm remote receiver. When I was checking out I was ready to pay, then he told me I didn’t owe anything. Surprised but happy I said have a nice day & was on my way with my alarm fixed for free!

Its been around 10 years since Ive been in to car audio and boy was I in to It, no joke. I swore to never again after that car got stolen. 10 years of just lurking and always wishing but never pulling that trigger here I am with a great bouns check that I fully deserved and it was time to treat myself. I got off work and searched my phone for local car audio shops and Stereo King popped up which I had heard of in the past. So off I went, I stepped inside and looked around for a bit and was approached by a tall guy who wanted to see if I needed help. I like it already, no one was pushy at all which ive experienced many times in the past. I told him what I wanted (a double din dvd unit) he gave me options and I made a decision, he set me up with all the needed wiring harnesses and install kits and was very good at helping me find what I needed. Got home, did the install which had a snag or two but thats just how it goes I guess. In the process of install I aquired a MTX amp from a friend and decided I needed a sub to match, went back the next day and the same guy set me up with a sub that matched the box I ordered just right which had some strange dimensions since it was a custom fit box for my Ford Focus SVT. The prices are pretty in line with what youll find on line give or take 5 or so dollars here and there (my $ 300 deck I found online for $ 289 but the sub at Stereo King was $ 5 cheaper than the same website) in any case ability to have a local shop that is willing to stand by what they sell and give advice is something worth the extra dollar or two or 10 or 30 for that matter. Stereo King, Thank you… In the future when I need something I will choose you guys.
Alright, the future came and I chose these guys, I came in looking for a gain controller for my MTX amp and got attitude like You got some shitty amp. Now I know MTX is not top of the line but theres no need to be a snob about it. I just spent almost $ 1000 in your shop a week ago and this is what I get? The Guy that I initally bought my stuff from was there and in the end tried to help me, which is why my 5 star rating went to a 2 not a 1. But come On guys, really, I was so happy and now this, WTF this is so jacked up, holy hell of a mother fucker I give up! Some of the dudes that work there have attitude, which sucks because I just want to learn and talk to someone thats going to help me have a good set up, this blows now Ive got to find some other shop to outfit my Jeep, gayness.
LOL, rating changed once again, went in the other day (out of convenience) looking for advice on a solution to a dimming issue Im having, Actually went in to purchase some wire and connectors to do the big 3. After hashing out some ideas with a very knowledgable employee behind the counter he came to the conclusion that I should start with a battery upgrade which they have in shop but are over rated for my application, not trying to spend $ 700 on a battery for a system that is only running a 500 watt rms amp, he recommended an optima yellow top which they dont carry. I appreciate the advice and not being tricked in to spending un needed money in their shop.
Pretty sure the horrid customer service I had previously was just from some kid just out of high school that has no real on job retail experience and just didnt think the bill of my hat was flat enough or something. Running in to d-​bags like this in a car audio store is probably pretty common however that dude needs to check his attitude at the door.

Kevin and everyone at Stereo King were very helpful and set me up with exactly what I was looking for.

I had a new stereo put in my Altima in November 2010. Everyone was super friendly and helpful and the stereo still works great.
Shortly after the installation, I realized that my passenger-​side controls weren’t working (window, auto door lock). I believe that, when they put the new speaker in the door, some wires didn’t get put back together quite right. I didn’t do anything about it because it was winter and then I just got lazy about it. I was so used to working around it and, as more time went on, I was embarrassed that I had waited so long.
Here’s where their service went through the roof. I went into the shop three days ago to see if they would take a look at it. Other than being a little surprised that I hadn’t done anything about it for over three years (fair), they took care of it. They fixed it (and my broken key fob) in less than 20 minutes and I was out the door.
Long review here… ack! But can’t say enough good things about my experiences here. Thanks!

I decided, as a fun DIY project, to upgrade my car stereo myself. I found an online guide, got a list of parts I needed, and priced them out online — $ 60 total. But I wanted to buy from a local business rather than some random website, so I emailed my list to this Stereo King location. I provided all the exact parts I wanted, along with prices, in an extremely concise email, and asked if they carried them.
I got back a five word response: «We have all the parts.»
«Ok,» I thought. «These guys aren’t much for email communication. I won’t hold that against them.»
When I got there, they tried to sell me other parts that came to around $ 200. In the process, they made me feel like an idiot for trying to learn how to do this myself.
I left there, and drove two blocks away to Car Toys.
Normal guys, knowledgeable, and super nice and helpful. So much more professional. I got the parts I needed, with helpful advice and no insulting tone, for about $ 50 less.