Panda Express

Like the other reviews on this page the service is undesirable. I’ve been here several times but ask myself why I go back they are under staffed the portions are lacking from other Panda Express locations. I really like the Panda Express menu but this location will leave you in total frustration. We went first time they had the drive through blocked because they did not have enough employees to run the drive thru and the front of the restaurant. When my wife inquired to there was a car blocking it they purposely blocked drive through service. We went tonight line was long only one employee working the front counter, out of many menu items, tables dirty, drink counter a disaster. The employee at the counter obviously trying her best but could not keep up and frustrated when asking the cook for items she was out of he was un responsive and she got irritated and said hey can you at least acknowledge me! When we finally paid I said looks like you need some help and are understaffed she agreed and was just trying to get through her shift. The franchise owners here are missing the boat. The brand is a good brand but obviously this franchise owner don’t get it. We’ve been burned to many times at this location.

Why? Why do I continue coming to this place when the service is horrible, the food is room temperature by the time I get it, and the wait is way too long? I always tell myself, it won’t be as bad as last time. I try to give them the benefit of the doubt, they are short staffed, just be patient. But every single time, I am proven wrong. The fastest I’ve gotten through the drive thru was last night. One car was ahead of me. It took me about 12 minutes. Doesn’t sound long but when you are in a car with young kids, it feels like 12 hours. Normally they make you pull around & wait for 20 minutes. You think I’m exaggerating? I’m not! They almost always are out of chicken teriyaki. I have decided I won’t be going back until management does something about it. And yes, I have left a message twice telling them about my experience. I don’t see any change & after reading other reviews, see I am not the only one who feels this way.

I should have read the reviews first.
Portions are smaller than other locations, service is horrible. They attempted to charge me $ 1.00 for a cup of water. Weird business practices. I won’t be back.

I just spent 5minutes waiting to get my order taken in the drive thru, when there was only one car ahead of us. Once we reached the window the manager informed me that he just got back from the bank and told me that he personally would make our order. It took 20 minutes from pulling up to the order window to driving away. Will not return.

The service was decent. There was no greeting when we entered. The food was a little overcooked or under cooked and the food had been sitting out for a while too and it was just now lunchtime. They were also out of white rice because they were having problems with their steamer which was pretty disappointing. There were some good points though my sweet fire chicken was pretty good and the fried rice was pretty good I might give it another try for lunch another day.

Never again! I feel like they purchased the scraps off the floor as the meat. Chicken was 100% fat. Second time experiencing this ²⁄₂! gross gross gross threw it in the trash!

I have dined at this Panda Express more than a dozen times since they opened. The service and quality of food started out as superb and today both were terrible. The food tasted like it had been sitting out for a long time and the staff confused themselves such that they were mixing up orders when serving them. There were 4 of us in line.
Hopefully, this place can quickly be turned around!

I really want to like this place. I have tried it many times but it is always the same. Entrees appear dried out and usually are. Today I tried Kung Pao and orange chicken. I probably won’t be back for a long time.

You really don’t get as much food here as you would get at Max Orient in Outer Loop. It’s also more expensive than M.O.‘s and with the food tasting as bland as it does I don’t think I want to spend that kind of money for so little. The MSG in the food is also very high (despite there being no taste) so prepare to eat more food five minutes after you eat here.

I was expecting a bad experience based on the low stars, but wanted to try it out anyway. The food seems fresh and tasty, the employees seemed friendly and the interior was clean and organized.

I have had better Chinese from the freezer section at Kroger.

A big disappointment. I’ve had better where I live out West. The food is mediocre and the service terrible. My orange chicken was dry and not spicy at all. I’ll stick to the Panda in the Bay Area.

I wanted to like this place, I really did. I couldn’t wait for it to open and obviously a lot of other people couldn’t either, since it seems to always be packed. The first time I went, I got the firecracker chicken and the chicken with mushrooms, along with the noodles as a side. Only the firecracker chicken had any taste at all. And I was especially disappointed by the noodles, which looked so good but tasted like nothing.
I did try the noodles on a second visit, and they were helped by adding some sauce (luckily there are several to choose from) but overall my hopes were dashed for this place. Plus the layout is bad.

Wantons over cooked, ‘supplier’ was out of chow mein noodles (how about staff doesn’t know how to do inventory not that your supplier ran out), bad food and experience.

I don’t know that Panda Express should really put «Gourmet» beside «Chinese Food.» It is a pretty high bar to qualify as gourmet when you scoop out large quantities on disposable dishes. Panda Express doesn’t really clear that bar, but it is decent, tasty, and reasonably quick food.
I’ve got a couple of complaints, though.
1. I didn’t really know what to order because there’s not really a menu. There are directions, but it is not clear upon the first reading. For those of you who want to know, you basically choose two main dishes, one side and either rice or noodles. Some things are an extra fee, but the folks behind the line will tell you that, so you look like a cheapskate when you say, «Oh, no then» rather than the restaurant simply posting prices. Oh yeah, there’s no prices. The main option is about $ 7, so you won’t bust your wallet, but it would be nice to know before getting rung up.
2. The interior setup is terrible. This is pretty inexcusable for a Greenfield build. The queue wraps around a table and snakes through the main thoroughfare, completely bisecting the restaurant and making it near impossible during busy times to get a refill if you’re sitting on the other side of the building. Since the place is new, the line moved slowly as people tried to figure out how to order, so people didn’t move quickly and the backup was pretty bad around noon on a Friday. Maybe I’d have been more at ease on a Wednesday at 2:30, but that’s not when I eat lunch on Friday.
3. Not their fault, but the Diet Pepsi fountain dispenser was leaking water. C’mon, this is a new store.
I tried a spicy dish (firecracker chicken) and the teriaki chicken. They were fine, but fairly tame. Overall, not bad, but I don’t think I’d go out of my way to eat here.

There is really something to be said about the small privately owned Chinese restaurants from the shadier side of the bridge. Some of them causing serious gastrointestinal issues and some seriously amazing. It’s hit or miss… and as weird as it sounds, I had built a lifetime around finding out which ones were which. Over on this side — it’s limited. Very limited. And Panda Express, had me quite curious… with it’s chain-​like store front. It stays packed. And of course they had movie and TV. show endorsements. So I thought hmmm… we should try this, with their most famous purple Chinese takeout boxes with their logo on the side. I longed for one of those boxes.
Until we went. It was… like…how do I describe it to someone who’s never been there? Do you know Moe’s the Mexican restaurant? Well, it’s like Moe’s, with a different twist, much less patience and of course there isn’t the «WELCOME TO MOES!» when you walk through the door. It’s rush, rush, rush. You can try samples of things, until you realize there is a line of people backing up behind you and around the restaurant. Prices aren’t really that clear. Their board is a bit confusing. Two main dishes and a side dish for x amount of dollars — well where I’m from that would feed two people, but here that’s a spoonful of a two main dishes and a heaping portion of the side dish. It was backwards. I was confused. Outta my element. And underneath the signage it said the one meal we were ordering was enough to feed two? Umm… okay, maybe guinea pigs, but not full-​sized humans. Literally it was a ladle full of one main dish and a ladle full of another… but then we both went with the «crab Rangoon,» which the lady readily admitted was a dollar extra but contained no crab? Whaaa??? It wasn’t even an ounce of food. I’m all about portion sizes here… but I’m from a town where we order Chinese it lasts for dinner, lunch and dinner the next night.
So, we get home. We dig into our separate meals that «could have fed two» (mice on a full stomach) and well… everything was like out of that Steven King movie… umm. what was the name of it… The Langoliers. Where they get to the future and the future hasn’t happened yet so all the food isn’t stale but it’s tasteless. I’ve never tasted Chinese food like this before. And I’ve eaten at Chinese restaurants that have left me heaving over the porcelain god for days on end, wondering why… and leery of Chinese food for years. Although that did only happen once… but I digress.
Panda Express with all my Chinese Food experience, is a decent concept… but for the love of all that is crab meat — ADD SOME SPICE TO THE LIFE! And lastly clearly state your menu prices, wow. Even when you go into Moe’s and you are wondering around in circles trying to figure out what a «Closer Talker» is, they don’t keep pushing you through the line demanding what you want — pointing to an obscure menu.
Oh how I wished the drive-​thru hadn’t been blocked by an expensive car and a delivery van. I think even with the bland food, our experience would have gone a little better. But I can honestly say… we will just have to wait til next year for some good ol’ Kentucky Chinese food… ok, yes, I’m aware of the oxymoron there. :p lol.