Fair-Way Tile & Carpet

Please be warned about Fairway Tile and Carpet in Clawson. I used them successfully on 3 properties, 4 jobs. We then purchased carpet for the purpose of having a soft place to play in our bonus room. We told the store AND I personally told the installers that these were new hardwoods and the carpet was temporary while the children were little. Of course the installers also saw these beautiful floors with their own eyes. We recently grew tired of the carpet and pulled it up this weekend to find gouges in the hardwood around the perimeter of our room in regular intervals. This was done during the installation. I called Fairway Tile and Carpet and they initially denied that they could have done it. Said it was not possible. Then they called today (they promised to call back today so they could come take a look) and said they knew how it happened, but because I did not make sure that the invoice said «preserve hardwood», they will not be responsible. From our online research, the tool that was used should NOT have been used on hardwood — only subfloor or concrete. We are so upset because we tried to support a small local business, rather than Home Depot, etc and have been completely burned. Our floors are damaged and sharp and jagged. I gave them every chance to make this right — we even have extra boards because this was new construction at the time. The owner yelled at me, told me that if I post anything on social media that he will sue me for slander, and hung up on me.
Please do not do business with this company. They do not stand behind their work or mistakes. Find another flooring company — there are many.