Pizza Hut

Very horrible service, no one to greet us at the door stood and waited to be seated for 5 min no menus then they tell us to sit anywhere and all the tables are dirty so I sat at a bigger table and the lady was very rude to me about sitting there when I couldn’t sit anywhere else. I will never in my life dine here again!

Unbelievably poor customer service. Ordered online with a 30 minute delivery promise. Price I was charged was $ 4 above the price on the special. Let it go cause in a hurry to feed the family. Got a call 15 minutes later from the manager apologetically saying it would be 45 – 60 minutes, not 30. At 60 minutes, I called and the same manager told me my pizza was about to come out of the oven. She’d sent out the only driver without my order earlier by mistake. I told her I had to send my daughter to work unfed because of the additional delays and that I would have ordered elsewhere if not for her delivery promise. She said she could give me $ 10 off my next order, but I will not order from them again after the way I’ve been treated today, so I asked for $ 10 off today’s order. She said she couldn’t do that, but then ended up doing it when I pushed. This store is rude, lies to customers, and has very poor service. Pizza hasn’t arrived yet but I already know I’m sticking with Papa Johns at Webster and Woodward from now on; they have excellent pizza and service.

Horrible experience! I ordered online and I never received an email confirming my order so I called to be sure they had received my online order. They stated they had and my pizzas were in the oven and would be ready «in 5 minutes» (which would be 5 minutes than the promised time when I ordered). I proceeded to the store to pick up my order and the pizzas were not ready. They were promised online at 5:19pm– 5:24pm per the phone call, I received the pizzas at 5:45pm. I was very disappointed at being lied to by the person on the phone. If my pizzas had indeed already been in the oven they would have been burned to a crisp. I spoke to the «manager» who stated the girl on the phone never asked her if the pizzas were in the oven (even though I heard the conversation) and never once offered me compensation for my trouble. The «manager» also stated she had no idea how the online ordering works and I should call the store directly in the future. No concerns about that as I will not be returning to this store.

I don’t get pizza there but do the Tuscan Tuesday sometimes. You get 4 (I say 6) servings of chicken Alfredo or Marinara — they are both tasty and large amount for $l0. and 4 large reasonable bread sticks — less than $ 2.50 per meal and no dishes — CAN’T BEAT THAT

My kid gets a reading certificate for a free personal pizza once a month from this place and he insists on going. Typical shameless $ 2.99 incentive to come there. They will swap out for a lunch buffet and my boy thinks it’s cool… basically for the 73 cinnamon sticks he crams in his hole. My 12 yr old daughter and I know better. This place has the huge regret factor. Like a big bag of funions or fritos. Sounds like a good idea at the time, looks pretty good but after you start eating you just feel sooooo gross. This pizza is pretty nasty. Never see anything interesting (previous post mentions breakfast pizza etc.) Their choices always seem grim, even at 11:30 on a weekday it seems they hired an MLM guru to make sure they put out juuuuust enough so that they have a few kids, moms, and a handful of local pseudo professionals (dress pants, fleece, phone belt clip, etc) meandering about holding an empty plate waiting to see if something edible is coming soon… perhaps settling for a handful of the sad iceberg. No pizza cookie, no square, no bbq or chicken pizza. All I saw was a cold thin cheese and ½ a supreme. At any rate, it is what it is, service is ok.

Usually order from here all the time, pizza is usually good but ordered from here again recently, placed a delivery order the woman said she couldn’t take my card over the phone and that the delivery person would gladly charge my card, door bell rings pizza delivery guy is standing there and proceeds to tell me he cannot take credit cards. I had no cash. So he leaves, I proceed to call the manager, he doesn’t say much but «uh huh, yes, and no» doesn’t offer any discount just wants to resend the order!!! Staff doesn’t know what they are doing horrible.

I’ve ordered delivery from here a few times. Usually they come around the time promised. Today unfortunately, I ordered a pizza at around 830, online order said it would arrive at 920. I waited around until 930 and decided to call. No one picked up. I waited a few minutes and called again, same problem. Its now 1020 nd no one is here yet…

Ordered carry out stuffed crust pepperoni pizza, & wings. I had to wait 15 minutes longer than I was told the order would take, so already off to a bad start. The pizza had so much pepperoni on it, it was a greasy mess. The pizza was so flat it looked like it was ran over by a steam roller. I wasn’t expecting much from the Hut, but this was probably the worst pizza I’ve ever eaten. The wings and pizza crust were decent hence the 2 stars.

Worst of the worst as it comes to Pizza Huts.
Given that it is a chain, the food is as expected and not the reason for the rating. The rating is a direct result of the lack of customer service, the attention to detail and the overall concern by the store manager.
In our particular instance my son wanted to redeem a coupon from school for a personal pizza, so we stopped in and placed our order. 12 minutes later when the order was to be completed he was told another 11 minutes. 30 minutes into this ordeal the woman who took the order got into an argument with the ass. manager who was working in back over who was to blame, and we were then told «this stuff happens, wanna wait another 15?» and my son politely said we would be going to Dominos. Follow up from the store manager was not much better with excuses of «hard to find good help» and such, but he did graciously offer a small beverage on our next visti!!!
Needless to say we will never be back.

Nothing great but standard for Pizza Hut. Slow service and everyone looks like they would rather be anyhwere but working. Food is ok if you want a fix and are in the area.

so this is my first review, and i only decided to make this because this was too bad not to ignore.
me and my boyfriend live in Plymouth. we used to live in this area, [me in royal oak, him in sterling heights] and we are watching my brothers house for a few days. we were hungry, and he loves pizza hut’s asian wings, so we decided to order it.
not only is it insane that they start delivery at 4, but we woke up at 9 am hungry and we had to wait.
anyways, we decided to order the meaty marinara tuscani pasta with breadsticks for 8 dollars, the 22 piece boneless spicy asian wings for 16, and a single order of the chocolate dunker breadsticks for 5. we called, and we ordered, and the girl, whose name was BRENDA, not only put in the wrong amount of food, because our food all together cost 40 dollars, she didn’t ask our address, nor did she let us know how long it would take for our food to come.
i called back, and let her know it wouldn’t be the address saved to our phone number, but one just down the street because we were housesitting. she said ‘oh boy’ in the rudest voice, and said she had to go back to get the ticket and fix the address. not a big deal, but it wasn’t our fault to begin with that she didn’t check up on the address, so she didn’t have to be rude to us.
she says everything is good, we give her the right address, and wait for our food. after about 50 minutes, we get a phone call, and it is the delivery guy saying he is at the address that was saved to our phone, NOT the one we called back to change, so she didn’t do what she was supposed to do.
we take the food inside, and begin taking everything out of the bags and such. the pasta was a family order, not what we had told her, which was the order that serves 2 people. the breadsticks also tasted fine, but the cheese on it looked sort of green. not normal, but they tasted fine, so maybe they baked it on there, i have no idea.
in the plastic bag, the chocolate dunkers were UNDERNEATH the wings, and the sauce from the wings had leaked out in the bag, and was all over everything. the wings looked like they had no sauce on them, and it was because the sauce had all leaked out. i was like ‘okay no biggy, if the cardboard the chocolate dunkers are in has sauce on it, thats no problem, as long as the breadsticks didn’t.’ but of course, not only were they covered, they weren’t a single order, they were a family order, so there is another thing we paid for that we didn’t order. chocolate sticks + asian sauce = dry heaving material for me, being a 8 month along pregnant woman. i was utterly disgusted, and actually had to stop eating my meal once or twice because i kept getting a whiff of chocolate and asian together, yuck.
we called back and complained, and they sent us a free order of boneless asian wings, and a order of cinnamon sticks because the chocolate ones were absolutely ruined for me.
food that we did eat, overall, was not too bad, which is why they get 2 stars, but i am absolutely turned off by pizza hut, and i know that it will be a long time before we eat there again by choice.

Won’t be back! Omg! Walked in to pickup called in order, girl at counter started ringing me up, stopped, handed my card back, and ran into other kitchen, I’m standing there like wth, in the mean time, guy boxing orders is constantly wiping his nose with his hand while fixing food, I can’t f-​ing believe this! Now an older lady walks up see’s my order still on screen & rings me up, I immediately tell her about him wiping his nose and say can you make him wash his hands, now he can hear me, it’s across counter, he starts wiping his hands on his shirt, wth! I say he’s wiping his nose and fixing peoples food, she says… oh, that’s a good idea, I SWEAR! exactly what she said to him, he goes in back now with the dissapearing first girl, didn’t remake food, ask what he had packaged or anything! I say is my order made already, she checks, and says no, So of course now I’m not leaving counter, I’m watching my pizza being made, now from the back comes the guy (the wiper) with my order of wings! Hell nawl! I said I’m not accepting that order, please cancel those, then, the I think manager says, we will make new ones after I tell him why, but they still weren’t upset about him wiping his nose or anything, still let him take that food on delivery. SO BEWARE! I won’t be back for sure, I watched my food being made like a hawk! Only giving 2 stars because they remade my wings, I will never forget that, so I won’t be back, I’m Leary about fast food cleanliness anyway, you never know, but to see that, & them be ok with it. WOW! Sorry to anyone who ordered delivery around that time, I tried to get your food remade, but no luck, Pepto works wonders though. 5:50PM 8÷5÷12

It’s the usual pizza hut pizza, service was slow. We ended up with wings, breadsticks, and the pizza all at the same time.

Dear lord, NOT IMPRESSED. We ordered carry out… now when ordering carry out I expect the pizza to be a little chilly, not needing to be totally reheated. They also got our order wrong and the crust tasted like nothing. Their usual delicious breadstix were small and over buttery and not as crisp as normal. I dunno… I guess that is what you get for the 10 dollar special, but bluck… I will never go back to this location. I did however, eat it because I was starving and it tasted better heated. However, if the quality we got that night is the norm, I don’t expect this place to be standing much longer. I will never go back to this location-​did I say that already?

Not all Pizza Huts are created equal. This one has the infamous Pizza Hut Buffet!
The Buffet goes from 11 – 3 (I think) and it’s all you can eat at a cheap price. They’ll have breakfast pizzas and regular pizzas and those amazing go-​to-​your-​hips breadsticks. Also pasta, but nuts to that, it’s PIZZA Hut.

Good ol’ reliable Pizza Hut. Without very many (if any) options around for eat-​in pizza stylings, the Hut is a go-​to. Standard quality fare includes buttery pan pizza, thin crust, the new «natural» whole wheat crust, boneless wings, cinnamon sticks, the $ 2.99 salad bar and even pasta. The waitresses are straightforward, expedient and nice. The place is decorated with local memorabilia on painted yellow brick, spaced out by the funky triangle windows that provide a nice quiet view of now-​bustling downtown Clawson. The building is starting to show/​feel some age, but over all good place to sit down and get a ‘pie.
Also, they serve beer and have their own convenient lot.