Jiffy Lube

I took my ’72 Plymouth to the Jiffy Lube in Clayton, NC today for the Signature Service Oil Change. The first pleasant experience with this Jiffy Lube was when one of their employees came into the lounge to tell me the mirror fell of the side of my car when he closed the door. It chipped but did not shatter. No attempt was made to repair it.
About an hour after I left it occurred to me that the exterior windows were supposed to be cleaned and floors vacuumed neither of which were done. I knew the windows were not done because that car does not have air conditioning and the windows were in the exact same position as when I took the car in.
When I called to speak to the manager (Maurice/​Mauricio) he apologized and said he would speak to the porter who should have completed those items. I explained to him that because they did not do these two things I was skeptical of anything that they did? I said they were supposed to check the air in the tires and doubted that they did that. And that I was unsure if they even replaced the oil filter. He said he saw them check the air in the tires.
I reiterated that I was not confident that they did anything else which was included in the Signature Service. The store manager actually said «what else were they supposed to do»? WHAT??? Don’t you know what’s included in your service packages? ARE YOU KIDDING? Perhaps that’s why the other things were not done.
He offered me half off the next service. Again, I ask you ARE YOU KIDDING? Why would I go back? Even if it was free I have no confidence in the employees or the management! He then said, «if you wanna come back I can have them clean that off for you.»
Very incompetent. Untrustworthy. Never again.

Awesome service!!! Everything was explained perfectly — didn’t try to upsell me on anything. Was in and out quickly and everyone was very nice and helpful. As someone who isn’t well versed in anything to do with cars, this experience was easy and frustration free.

Good service, trustworthy employees. I liked that they put covers on the floor of car so employees don’t bring oils in

2^nd visit to location with different car. I was again greeted friendly and escorted to seated awaiting area with wi-​fi as they go over car. Although not cheap at 40 beans with coupon, they do clean windows, vacuum car, check air & fluids. Again I was told everything looked great & they adjusted air in tires. That’s all I want when I get my car serviced is good work, fair price & honesty.