Floor & Decor

Working with Nancy was a pleasure! She was so helpful, friendly & energetic! Nana helped us load the tile in our vehicle without us even asking for help, he was also very nice!

I went to floor and décor because the tile I picked at a Tampa store was not in stock… In fact they didn’t stock any tile. So at the last minute I was told to try floor and décor. I found tile almost immediately, it took me 20 mins to get help, but I was so glad to get Nancy as my sales lady… She is amazing with a great personality. Nancy spent over an hour trying to find all of the tile I needed in the warehouse as well as making multiple calls to the Brandon store. If you go ask for Nancy you will definitely be helped with patience and professionalism, Thank you Nancy and Floor and Décor.

I patronized Floor & Décor recently to purchase tile for a new home I am currently renovating. I’ve dealt with many companies for flooring, and I have to say the service at the Clearwater location was outstanding! I was in-​and-​out in a reasonable amount of time due to Coop and Damian’s efforts. They were eager to help and assisted me with every step. I had to come back for a return and for a re-​order. Both Ed and Rob were very understanding and accommodating. Their main goal was to address my issue, and find a quick resolution– which they both did in a friendly and professional manner. My experience with F&D in the past has not been ideal, so with this project, I felt like their service deserved acknowledgment. So, a HUGE thank you to Ed, Rob, Damian, and Coop. I look forward to doing more business with you in the future.
Sincerely,
Mo Ali

We needed bathroom tile so we went here as our tile guy said he likes this place. We originally purchased marble for the shower walls and were going to pick up the next day. When we got home, we noticed the numbers were wrong and they they charged us for the wrong item. Then after reading about the maintenance of marble, we decided we’d just have them switch it out for porcelain tile anyway. So we went back the next week, told them to cancel that order and picked out the porcelain instead. We go to pick it up, they gave us all the WRONG stuff. They never cancelled out the first order and gave us all marble, and the marble that was supposed to be on the top didn’t even match the marble on the bottom! Now we have to go back again for a THIRD time! WILL NEVER SHOP HERE AGAIN!

I shopped at Floor and Décor to purchase tile for a renovation of my bathroom. I had the opportunity to work with a employee named Nancy, and she was awesome! I believe I have worked with her before, and each time, I feel that she gives me her undivided attention, is personable, and very professional. Not only is she cheerful, but she also has a cute sense of humor. Floor and Décor is lucky to have her as an employee. I definitely recommend this place for purchasing tile.

Meh, and that’s about it! We went in hoping to bandaid a shower leak. I really didn’t want to commit to re-​doing an entire shower on Sunday morning, just trying to get me through another few weeks until I’m ready to tackle the project.
The one thing I’ve noticed about the store is that it’s impossible to a.) find staff to help you and b.) if you do find the staff and get an answer, the next staff you talk to says something completely different. Frustrating, much! We were pointed in the direction of their «lead designer.» No where in that phrase says, «functional bandaid!» I have no idea what prompted a «designer» to get in on a project like this, but nonetheless, she did and she had us strung all over the store trying to select different products based on look and not on function. Complete waste of time!
We ended up at a competitor only to find out that Floor & Décor indeed had what we needed, but they hiked the price up 25%…Not impressed, folks!

Be very careful when working with this store on projects. We have remodeled multiple homes and have had issues like tile showing up from different dye lots (and don’t match), orders with 2 pallets of tile and one is the wrong product, we had a whole house worth of tile delivered and installed by our contractor and went to the house and found out they shipped us the wrong tile for the whole house. We now have to scrutinize each order to make sure it is right.
In addition, they won’t sell over the phone from the store even to a frequent business customer so when I need to place an order they want me to do it on the web site. The problem with this is that you place and order online it says it will be ready in 2 hours and 3 – 5 days later it isn’t ready and you have to call the store and customer service to get information which they usually can’t provide such as ‘when will my tile that is in stock be ready so I can finish the job’. There is no accountability when orders are wrong or not ready there is no one person you can count on, you have to call the 800 number for help. Not good service.
The only thing this place has going for it is the larger selection, price and that they keep the same product lines in stock for while instead of changing them every 6 months like Home Depot and Lowes do.

Absolutely terrible, unfortunately my clients choose from there. Something I am trying to prevent for the future. I pick up all of my floor coverings, and not one time has the back loading area been on time. It is seriously disorganized. I ordered whispermat hw online knowing they had to ship it in from Miami. The called me two days later to say it was in, it was not the right whispermat. They told me it will be a week. That’s what I was told for three weeks… I was trying to get a penthouse finished on the beach and was getting close to my deadline and called the corporate office. They told me the order showed it delivered and completed and would have to start a new order, it would be ten more days until it arrived because it was not in the system. I ended up driving to Miami that day to pick up the material. 9 hr drive and not even a «I’m sorry» corporate said, «we’ll send you a gift card for your trouble» never came.
I order two pallets of items last Wednesday that are in stock and told me on phone. Might be ready Thursday, Friday maybe even Saturday I’m not sure. It states on there website if you order by 2 same day pick up. Not only is that not true, they don’t even care.
Picking out what you want, loading a cart and walking out front door is probably the only solution for this place. Contractors with large orders, beware.

Awesomely huge warehouse of anything you could possibly need for home remodels. I’ve only been in for kitchen remodeling products. Fair pricing and well staffed with friendly and knowledgable employees.

I bought laminated wood at this stored. I returned 5 boxes but only three accepted. According to the manager I suppose to open 53 boxes to ensure no defects and breakage before I left the store. His associate broke down the pallet and put the boxes in my vehicle, I never heard of this kind of policy. The boards that he would no accept were broken, chip ones that were marked. Customer service unsatisfactory. I called corporate office two times to complain. Two emails were sent to the regional manager two days ago he never called me.
I never has a problem with Lowes or Home Depot with a returned. Lastly not a good place to do business.

Worst staff in the world management doesn’t know what to do! Buy things without a box and can’t return them, but it’s okay for them to sell them with out

Great selection and prices. Helpful staff. Reasonable return policy and open late hours too.

Great selection, awesome prices! Angie, the store designer, did a great job helping us choose the right floor tile and grout! Thanks Angie!

Best prices; great service; very friendly staff

Spent $ 100 and had everything from tools to bucket, tile to grout. Found 22 cent 6″ white tiles. Exactly what I needed. Had to buy 2 cases & not one chip. Staff was helpful and offered to load my car! If they had Mexican tile, I would have bought much more. Not much color, but if you are into white or earth tones, this is your store!

Floor & Décor is an excellent business. We recently purchased wood flooring and a back splash from them and had a terrific experience from start to finish. They even had offered to pick up some extra materials we needed on their own time and bring it to the store for us. When we were uncertain about the selection, they offered their opinion when asked and were able to answer all the questions we had.
The store is packed with inventory. There are so many choices on their tile that you can spend the day there.
Great place, great service.

Great prices and huge selection of tile. I picked up really nice slate and porcelain tile for my tub surround and floor, respectively, and paid less than I would have at home depot just for the slate around the tub. The employees also were very helpful and friendly, but they have sort of a Wal-​Mart mentality, so don’t expect them to seek out people to help. But they are knowledgeable when you ask.
I will return here for ALL of my flooring needs.

This is a great flooring store. This place is sort of like home depot if home depot sold nothing but flooring. The selection is amazing. And their prices are good.
Long story short, bought a house, 1 week later the refrigerator leaked damaging 600 square feet of brand new wood floor. There was tile in a laundry room that attached to the damaged area of the floor so we decided to tile everything that was damaged instead of putting down more wood. Floor décor was actually able to match up the laundry room tile from photos on my phone, and we are very happy with the new floor.
Later we removed a tub to install a walk in shower, and again from photos on my phone, they were able to match the existing travertine tiles in the bathroom with an exact match. It looks great.
Another thing about this place that I liked was what my tile guy says about it. He says that you can a lot of the same stuff from home depot or lowes, but he’s convinced that they get the rejects from the manufactures. He says this because when ever he gets a customer that bought their tiles from the big guys, he finds that there are a lot of miss sized tiles making it very difficult to keep grout lines straight, especially when doing small grout lines.
I have another tile project coming up, I’ll definitely be going to floor décor.

I came about an hour and half to this location to get the rest of the pieces I needed more my back splash. I called ahead of time to ensure they had it in stock and they had it waiting for me. Super helpful associates and an overall great store. Every type of tile you can imagine. A home renovators paradise! Prices are also comparable and even cheaper to the big name chain stores.

This place is great! We re-​did our bathroom and bought all our supplies here. The clerks are incredibly helpful and very knowledgeable.
I found tile that look great and didn’t break my budget. Now my bathroom looks better than any other part of my house! :/​
The variety and prices are unmatched in Clearwater.