PODS

So we decided to go with PODS for our move from WV to CA because we thought it was cheaper and less hassle. I paid upfront for all the regular costs. I was charged 4x for a $ 20 lock that i never received, that money was refunded fairly quick once i called and told them. Fast forward to May 18^th i get a phone call saying their systems went haywire and my monthly paydate was changed from 4^th to 18^th, i thought awesome cause i wont haft pay another month storage. Turns out they recharged my acct for things i already paid for. I called said they overcharged me $ 263.81 they said ok we will refund it will take 3 to 5 days, i started my drive to CA at 4 days, on the 5^th day money wasnt in acct so i call from road they say oh so sorry itll be in there in 24 hrs. the next day they charge my acct an additional $ 144.27 i call since none of the money is back in my acct. i am told over the next 5 days by atleaST 10 other people (yes i called a lot) different stories. So 16 days later and i am still out of over $ 400. i have left atleast 5 messages to acct manager, Renee, who has still not returned my calls. On top of getting ripped off by this company they delayed my shipment by a week because their logistics dept is to stupid to check an email. DO NOT USE PODS!!! They use your bank acct as their own piggy bank and no one knows what is going on. the billing dept is allotted a certain amount of time and if htey go over, well guess u need call back. So thank you PODS for screwing over my family, delaying us getting into our new home, and stealing over $ 400 from our family.

I’ve had SO many problems with my order, I’m starting to have problems keeping track of it all.
1. I was quoted $ 1800 transit cost from FL to CO by a man named James in February. He told me that I would pay $ 250 for the first month of storage, $ 189 the next month, and so on. I was charged $ 250 for March (expected), and then got charged ANOTHER $ 250 for April. When I called to find out what was going on, I got transferred to every department they have before finally being transferred to escalations. I was told they listened to the initial phone call when I placed the order, and then told that the WOMAN I spoke to DID explain the storage fees for the first 3 months correctly. In other words THEY LIED TO ME, because I have his name and the figures he told me written down on a notepad. PHYSICAL PROOF that they’re lying.
2. After I paid off the storage fees (that I would’ve never agreed to had I known), I was THEN told that my ORIGINAL quote of $ 1800 was incorrect and that the transit fee would now be ~$ 2000. I had to get transferred all over the place to finally find someone who actually bothered to look at the notes in my account. She found my ORIGINAL quote and told me that the total would be ~$ 1899 (what I was originally told). Thankfully she left notes in my account this time.
3. The billing cycle for my storage payment fees is on the 25^th of each month. This means that in order to avoid paying ANOTHER $ 250 storage fee for the month of April-​May, I had to place an order for delivery on May 12^th (the beginning of the month). When I booked, I was told 7 days prior notice. When I got strong-​armed by an aggressive man in billing into paying my account in full, I was told it’d take 10 days to deliver from FL to CO. He told me the earliest he could ship out the container would be on May 16^th, and he’d be able to get it to me on the 26−27^th (still within a 5 day grace period during which you’re eligible for a refund of your storage fee).
4. On the 21^st, I was charged ANOTHER $ 100 fee. Shocking to me, because I was told at the beginning of this month that my account was PAID IN FULL INCLUDING TRANSIT COSTS. I call back to find out whats happening, and I get transferred YET AGAIN. When I finally get someone on the line, they tell me that the $ 100 fee was added because I GAVE THEM THE WRONG ZIP CODE when I paid off my account (which is absolutely untrue because I knew my current zipcode by that time). Another lie.
5. She explains that the fee was added to deliver my container from their storage facility TO my house (a few blocks away). She also explains that the delivery date I «chose» was May 30^th, Memorial Day and therefore they wouldn’t be able to get my container to me until June 2^nd! (3 days AFTER the 5 day grace period for a refund). I told her that I absolutely DID NOT choose the 30^th for delivery, I chose ASAP (which I was told would be the 27^th). She transfers me YET AGAIN.
6. The guy I get transferred to calls me back and explains that there was a complication on THEIR END that prevented them from shipping my container on the 16^th. Instead, in their system, it says my container was shipped ON THE 21ST instead.
So in summation: they have lied to me about the money I owe them, they have lied to me about which rep told me what, they have passed the buck during every phone call I’ve made to them, and they’re currently charging my card for UNAUTHORIZED AMOUNTS while telling me that its entirely possible I’ll be on the hook for ANOTHER $ 250 storage fee. That’s $ 350 theyre trying to extort from me. After 3 months of this back and forth, I’m STILL sleeping on a blow up mattress waiting for what feels like the mafia to release the hostage that is my storage pod.
If I had known the company would be THIS HORRIBLE at handling their accounts (and charging THIS MUCH for their services), I NEVER would’ve booked with them. THIS HAS BEEN A NIGHTMARE FROM START TO FINISH AND THE RESOLUTION TEAM HASNT EVEN CALLED ME BACK YET TO SOLVE THE PROBLEM. DO NOT BOOK WITH PODS!!!

I used pods because i knew it would be convenient for moving. my wife was pregnant and could not help me on a «moving day» and i didn’t have to rely on anyone to be available to help me pack. The pod is a bit pricey but i guess you pay for the convenience. i do not like the customer service. i booked my final pick up for one day and when was never told that it was considered a restricted date until i called to find out my pick up time window. so if i would have never called no one would have called me to notify me that my pod was not going to be picked up the day i planned. they eventually was able to move it the following day and my former landlord was ok with the pod being on her property an extra day. all in all it wasnt too bad

If you choose to use PODS, be extremely careful with your billing! I placed an order with PODS on a Sunday and received an email to review the agreement and okay the invoice. Although PODS had my credit card information, I did not review the agreement and give the authorization to be invoiced because I still had time to think about it and cancel without penalty. The very next morning I received a purchase text alert from my bank that I’d been charged $ 1,433 by PODS. This is without me authorizing the agreement! When I called to ask why I’d been charged when I did not okay the agreement, I received a lame «Oh. We’ll reverse the charge since it’s still pending.» No explanation, no apology though what they basically did was fraudulent. Please be warned and be very careful. Unscrupulous.

Horrible customer service and billing practices. 1. Waited on hold over 1 hour to change date of reservation. Decided that the level poor customer service warranted cancellation. Any company who cannot answer your call after an hour does not need your business. 2. Went online to cancel. Website states the «chat» function is same as phone call. Chatted with a «Chris», claimed all was taken care of and that he would follow up with an email and phone call. Of course he did not. I took a screen shot of conversation because it does not allow you to print. 3. Weekend comes and I am charged in full $ 2500 for an order I was told was cancelled. They are closed on Sunday. 4. Wait until monday to call to ask why. Waited again a timed 1 hour on hold. Spoke to a rep finally and after politely asking to speak to a manager because her answer to me was insufficient, I was placed on hold for another 15 minutes (likely a stall tactic) and the same rep came back and stated everything was taken care of and I would receive a full refund. I found this highly unlikely as nothing with this company has been as stated. I asked for confirmation through email. Of course she stated that this was impossible because she did not have my email. I pointed out that it is on my account as pods has communicated with me through it. She then stated that «this call is recorded». A statement that was obviously absurd as that does nothing for me. Accepting that I was being lied to, I could not spend anymore time on the phone. I said thank you for your effort and realized I needed to continue to pursue this. The driver that delivers the pod still went to the location and called me asking me where I was. Also, I never signed or accepted the rental agreement which they claimed would delay the process, it did not. In all this company is a very poor company to deal with, especially a company of significant profile. I would think twice before using their services.

The worst customer service in the world – you cannot reach them by phone without getting a recording that tells you the wait times is 30 minutes, 45 minutes or «over 45 minutes». This is completely unacceptable! NEVER TRUST YOUR HOUSEHOLD ITEMS TO THIS COMPANY or you will go crazy trying to communicate with the staff there.

I love the concept and ease of using the POD, however their customer service is not acceptable, just hope you don’t have an urgent issue come up. You can’t email them, only call and or chat and the chat is only available if someone else isn’t using it which means there is a 3 minute window during the day that you might be able to catch it. if you try and call PODS you always get the excuse «due to popular demand, we are experiencing high call volumes“which once in a while is o.k. but EVERY SINGLE TIME is just not o.k. I sat on hold for 22 minutes today before I just gave up and hope they can figure it out on their own but not likely. They definitely need to hire additional staff to man the phones and also get up to date with the 21^st century and have email capability with your customers whether it be on your customer portal or just a generic email address. If and when you do get email, I would shoot for something better than a 7 – 10 days response which is what I am imagining it would be based on today’s service levels. UNACCEPTABLE.
The website is horrible as well and needs a complete overhaul.
The deliver of my POD was right on time and has made the process so much easier. I only wish they would improve their customer service.

Your stuff will get to the destination but who knows when and if all your stuff is intact. They will not take any responsibility and will lie to you during the entire process
Do not work with: Ron Dasher and Cedric Jones. They are corporate pawns who are dishonest and have no sense of empathy.

Great service! We used PODS for a delayed move and were completely satisfied. We loaded up the POD from our old house and had it stored for about 45 days until we closed on the new house. Was very nervous about items shifting and being ruined, but upon delivery everything was exactly how we loaded it up and made for a very easy move.
Only issue we had was a delay in the scheduling. Delivery dates seem to typically be a week out, so book them early.

This is tough, deciding how many stars to leave, since there are so many different aspects of the complete experience. We’d used PODS six years ago for our coast-​to-​coast move and I don’t recall it was nearly the hassle that it’s been with the move we’re making now. The first move went like clockwork and everything arrived safely, just as we had loaded it. Now, our daughter and her family are moving here to be closer to us, and I’m in charge of her POD arrangements.
All of the Customer Service people that I’ve talked to have been very nice and helpful, although some of them could use some training on focus, getting to the point, and giving straight answers. People have other things to do than spend 30 minutes on the phone over this stuff, and that’s after you’ve spent a good 10 – 15 minutes on hold, listening to their overly-​perky ads, over and over and over. The customer’s already on the line, waiting. Do we really need the cloying sales pitch? Especially since a lot of this could be done online, if they’d just set it up.
What prompted this review was that I just called to have my daughter’s POD (which I thought was sitting in their local warehouse, waiting) moved to its destination, and I find out that it’s still almost 3,000 miles away because «nobody called to tell them to move it!!! I hired them to move her stuff from there to here; how is it not obvious that I want her stuff, you know, MOVED FROM THERE TO HERE??? I’m sure my voice went up a couple of octaves when I realized that this was going to cause us to go into a new month, with that month’s additional fees, but the associate kept her composure and eventually got around to the little factoid that, because this was a long-​distance move, we had a five-​day grace period before being charged. The bottom line is that, once they deliver the POD, if we can get it unloaded in 24 hours (on a weeknight) so they can pick it up the next day, we won’t be charged. Score.
Maybe it’s part of their business plan to raise more money from unsuspecting customers, otherwise why wouldn’t they put more of their services online? If I had logged onto my account and seen where our POD was located, I’d have had it moved closer to us a couple of weeks ago. Since all long-​distance transactions have to be done on the phone (per a note on their website), I had no idea that I actually had to tell them to move it and don’t recall that having been mentioned during my initial call. I know I would have remembered that because it seems so silly to have to do that. «Now, please move our POD close to the destination address that I gave you.» I dunno, maybe I expect things to be logical, and they rarely are.
So, as far as the actual move, I’d give them four stars, at least based on our previous move. As far as effective customer service, I’d give them 1 or 1.5, based on what I presume are bad corporate policies, not the associates, who I believe are trying their best with what they’re given to work with. I would use PODS again (they did what they were hired to do, getting our stuff moved safely and intact) but with the caveat that I’ll have to keep them on speed dial until the move is completed. OTOH, I’d also be open to trying another moving service that has better reviews They could do so much better.

PODS was a wonderful storage solution while we were staging our home for sale and then with our ultimate move. They are reasonably price and easy to work with ! USE THEM!

Pod moved Cross-​Country
1. The call center guy entered my pickup and delivery address as the same. I caught this mistake after logging into my account.
2. I called the call center back and spoke to a lady who corrected their mistake.
3. I received a voicemail from PODS that was cutoff, so I called their call center and after being on hold for over 12 minutes, I was given the 3-​hour delivery window by a rude woman. Keep in mind, I tried getting if off their website, but they had not updated it.
4. The pod arrived with 5 minutes left in my delivery window, but then it took the driver another 25 minutes to get the pod into my driveway. Nice guy, but didn’t seem to have a lot of experience using the equipment.
5. Pickup of pod was 45 minutes past my 3-​hour pickup window.
6. Final delivery was done within the 3-​hour window and everything arrived undamaged (the only good part about my experience). Empty pod was picked up two days later.
7. My initial and final invoice did not include an extra $ 107 for insurance, nor was the cost explained to me when I booked the pod. I caught it on my credit card. I disputed it with PODS, but they gave me the runaround and never refunded the money.
Moving is inherently stressful, and PODS made it even more stressful for me. I would not use them again.

To get my POD picked up I have been on hold for 1 hour 45 minutes and still going… customer service has been terrible all the way through. Good idea for a business, but awful execution. I definitely would not use them again.

One of the managers at PODS had my review deleted after referring me to this «corporate Unilocal page». This shows that PODS is truly a scam company and they want to hide negative reviews from the public. I am reposting this review:
PODs is one of the most disingenuous services I have ever used. The amount I owe has changed from call to call, and they don’t send you your quotes via e-​mail. My original POD price went from $ 1,900 to a whopping $ 3,000 for the overall cost. I recently ordered my POD to be shipped from CA to the Midwest, and within a week, they added $ 777.19 extra because of the fact that the zip code changed from the original quote. These two addresses are in the same exact neighborhood, only a few miles away in the same city. Last week, we were told the shipping costs would be about $ 1,900. This is AFTER the initial $ 600 to pick up the POD and the over $ 200 a month in storage fees. They added insurance that we didn’t ask for within our quote, which has cost us an extra $ 600…all in all, this POD experience has costed us nearly $ 1000 more than we were initially quoted.
I honestly feel bad for their customer service people because it’s not their fault that the PODs billing system is wrong and adds fees. They probably end up dealing with confused and angry customers because of the fact that the prices seem to change without notice. Their online «My Account» system only shows what you have paid, not what you owe, or the initial quote that you were given.
I will NEVER use PODs again and I will tell anyone who is trying to use PODs to think of another way to move. Don’t let what seems like convenience become a massive money hole. That’s my experience. I don’t even know what kind of shape my stuff will be in once it gets here, but after reviewing a few cities’ Unilocal reviews for PODs, perhaps it’s a good thing that they tacked on insurance that I did not ask for. There seems to be a lot of damaged items from shipping and mold. I am scared to think of how my things will end up once they get here after I have paid such a costly price to move them all. UGHGHGH… PODs truly sucks – they need to be more transparent with their pricing and stop tacking on fees!

Would give zero stars if I could. The day before I was to receive my pod (and a day after I reconfirmed my delivery) a representative from Clearwater Fl called me and left me a message stating that the size pod I wanted was not available at my area warehouse and therefore he took the liberty of moving my drop-​off date to 4 days later with the HOPES that my size pod would be available that day – and Then he said I may want to consider changing my pickup date (which was the day after the new drop date). I was on an extremly tight schedule and didn’t have time to move dates – plus I had already secured movers for the original delivery date. Major customer service errors here. The correct message should have been they were either bringing me a bigger container at no extra cost or giving me a SIGNIFICANT discount bc of their error (mind you – I had – a month prior – changed the delivery date and they didn’t hesitate to charge me $ 90 extra). Eventually after several stressful hours and a lot of upset and phone calls, they called me back to tell me they would send a larger pod. Too late – in panic mode I went w my plan B. I will NEVER call pods again and I will advise everyone against this horrible company. BUYER BEWARE. Furthermore, the moving company they recommended at my destination city tried to charge me $ 50 for canceling my movers – they eventually agreed to waive the fee.

I used Pods because they were recommended to me by some close friends. All was well until I called to schedule the delivery…
I called on the 7^th of May and was told the first day they could deliver was on the 15^th of May so that was the first problem they tell you they need 7 days notice to get your items delivered but in this case it was 9 days…
So I agreed to pay over $ 500 to have the pod delivered… So I check online and found that my account was in red status so I called to find out why… I was told that I was going to have to pay an additional $ 174 before they would deliver my pod because my billing date was on the 10^th of the month and would need to be delivered and picked up before the 5 day grace period.
.No one told me this when I set up the delivery date… If I had known I would have made different plans… Like calling 2 weeks in advance to set up the delivery… I called customer service and worked my way up the chain and I got no where with anyone I talked with…
I am a very easy going guy but when someone is on the phone with customer services setting up a delivery it would have been nice for the rep to have told me about the extra $ 174 its just poor poor customer service.
This is not a company I would choose for anyone I know in the future.

After 3 emails and 2 phone calls still never received a price. Very simple concept I asked for 3 containers and provided starting and ending zip code for our move. It was would have been easier dealing with a used car salesman since every question resulted in another question and never an answer. Clearly not a reputable business as they cannot answer a simple question on pricing. Stay away and use someone else.

Updating my experience because Nathan at customer resolution worked through this issue with me. It took a while and a lot of going back and forth with upper management for them to mitigate the situation, but they worked with me to make it right, which i appreciate.

Do not use for long distance moves! Read the 300 plus complaints on the BBB. There is a pattern. One reason is they don’t validate the delivery address and when they get it wrong the customer has to pay. The basic notion with a transportation company is THEY know how to get from point a to point b. Not with these guys… you are on the hook and will pay if they make a mistake.
Customer service is dismal. No return calls. Again, read the so called resolutions on BBB. Here is a challenge: find somebody in moving and storage with more complaints.
Oh, they are fine if you only need local storage and transport. So are many other cheaper options.

WHAT AN UTTER DISAPPOINTMENT YOU ARE! you have systematically overcharged me & all but refused to put the credit back to the original for, of payment! Every time I turn around I am getting charged for something that isn’t even due! Please stop messing with my debit card and out all the monies that you erroneously took off my card back ON IT!!! I am contacting the AG for both Calif. & FL! This has got to stop!!!
No one has contacted me and no monies have been returned to me! Every time I call and ask if a credit has been issued I get we’ll update your request! HOW ABOUT WE STOP UPDATING MY REQUEST AND ACTUALLY TAKE CARE OF THIS VERY SERIOUS ISSUE!!! I AM SO TIRED OF CALLING THIS COMPANY TO GET MY MONEY BACK!!! This isn’t how I want to spend my days!!!
There response… I am still waiting for someone to contact me and refund me! What a joke this company is!!!
PODS Hi Cheryl, I am sorry for the billing issues. I have forwarded to our Executive team to look into this.