Massage Envy Spa – Clermont

I went and had a fantastic massage with Tonia. She was great and actually went over all of my information before my massage. She was very informative as to what my issues were and how to resolve them. I have been going to massage envy therapy for over three years and this is the first time someone has taken the time to tell me what I need to ask for from other massage therapists.

Draconian restrictions on accounts mar an otherwise fair establishment.
Once you sign up as a «member» you are locked in for a year. My wife’s contract ended a few months before mine, so I thought I would just use some of the credits I had saved up on her, and we could go together. After all, I did pay for them in good faith. Well, come to find out you can’t use the credits that you paid for on the same person more than once in a six month period. So even though I paid for them, I couldn’t use them.
Zero communication about any of these restrictions when joining.
The staff here seem decent, they just work for a company that has no interest in customer satisfaction.

Since my originally review I have been seeing Kurt regularly for over a year. I would recommend him to anyone. He is very professional, easy to talk to, and knows when to communicate and when to let you relax and fall asleep.
It is my opinion that the massage experience is somewhere around 80% about the massage therapist and 20% about the front office staff and the facilities in general. The facilities and front office staff are good but Kurt being an outstanding massage therapist is what has really made my experience as great as it has been.
If you’re a guy worried about getting a massage from another guy, just stop. It is a professional setting and although I have had some very good massages from a woman, the pressure Kurt can offer is above and beyond what I have experienced from a woman.

I have been a member of Massage Envy for ~2 years. In that time, I’ve enjoyed monthly or sometimes twice monthly sessions.
Today, I was sick and in the interest of not wanting to spread my illness, I called at the opening of business, to let them know I was sick. I was told that I would be charged 50% of the standard rate for the cancellation. The young lady was pleasant and asked if she could run the credit card on file for the fee. I replied that I was mixed in my mind as to the charge, and that I would sort the charge when I wasn’t sick. I told her that I may be a bit agitated due to the illness, and wanted to have a clear head prior to addressing the charge.
Five minutes later, I received a notification from American Express that my card had been charged the cancellation fee. I called back and asked if they had charged my card for the cancellation fee. She replied that she did not but her manager had charged me. I asked if she had relayed my message to the manager and she said she had. I asked to speak with the manager.
I was greeted by Bo (sp?). I asked him if the young lady had relayed my concern and he said she had not, but that he had to charge me under the rules. I asked if he saw any problem with charging my card when I expressly told them not to use the card. He cut me off by saying, «The problem is you not showing up for your appointment.» His insolent tone was like none I’ve heard from a nationwide chain.
My anger at this point made me respond with a firm, «Excuse me???» His tone continued to show his lack of respect and professionalism. I demanded that he cancel my membership. To this he responded apathetically and with a disrespectful tone. I told him that I would come down there to resolve the issue.
After time to cool down, I called and asked for his superior’s name. He told me Debbie was the owner. I asked to speak with her. He told me should would be in around 2PM. I asked him to have her return my call as soon as possible.
I then told him that I was dissapointed with his tone and was hoping for an apology. He very disrespectfully told me «Why would I apologize when I haven’t done anything wrong?» This was said as a statement rather than a question. He then told me he had witnesses in the form of the girl I had initially talked to that would back up his story. I responded that we’ll see how that works out when I contact corporate and write a review.
I would have probably paid the cancellation fee if I had been treated professionally. Respect and professionalism are essential foundations for any business, particularly in the service industry. I was shocked that someone like Bo can be put into a position of customer interaction at a managerial level. I’m very disappointed with the management, and after reading the other reviews, I can see I’m not alone.
Update: I never received a call back from Debbie, the owner.

Staff was so kind and welcoming. Kurt was my massage therapist. All I can say is BEST MASSAGE I’VE EVER HAD. I’m a runner and he works on Olympic runners so it was the perfect match. Listened carefully to what I wanted and knew exactly what to do based on my requests. I wouldn’t change anything about the experience. Highly recommended! Ask for Kurt!

Great place very kind staff. Bit expensive but it’s worth every penny. I took my mom there for Mother’s Day and her and I got a massage.