Physicians Associates

The policy of having prescription renewal wait for 48 – 72 hours is bizarre. So if your pharmacy calls in on a Thursday– its the following Monday before Physicians Associates will bother to reissue the prescription to the pharmacy. If this doesn’t scream indifference to ones health needs, what does?

New patient appointment was available with Dr. Ghosh the week after I called, which was great. Not sure what was going on in 2012 when the previous reviews were left, but they seem to have resolved the issue.
Did not have to wait long at all for the doctor, and the nurses were FABULOUS. That makes or breaks an office, in my opinion, and I will definitely be back!

I left a review for Dr. Ghosh, but what I should have done was a review to the office. Being an established patient you get zero preferential treatment… meaning if you’re sick, take a number. They told me to go to an urgent care place and they couldn’t fit me in. Next appointment was next week. Well… I’m miserable now and I’ve already waited it out long enough to finally make an appointment. The previous review was dead on… sick? wait 2 months and the doc will see you. The thing is, he wasn’t established. I am. Still, no difference.
If you ask me, they have too many patients… so, here’s one less!

I had been seeing my regular doctor for over 15 years and unfortunately, he disappeared off the face of the earth so I had to find a new doctor. I am a bit particular about who I like to share my health info with so I like to meet my new doctor and check each other out to make sure we are both comfortable sharing all those deep dark secrets about colds, pains, and the occasional weird ailments.
Physicians Associates has a number of offices around central Florida and I had been going to the one in Kissimmee all this time (I live in Winter Garden!) so I decided to try the office closer to me. The doctor I picked did not work out. After our first visit, I knew I could not share with him and feel comfortable so I decided to try another office which brings me to this one in Clermont and Dr. Timmel.
Like many doctors offices, I called to make an appointment when I had a cold and was told the next available time to see him would be about 2 months from now. 2 months? My cold will be gone by then! After some conversation with the lady on the phone, I made an appointment to meet Dr. Timmel but it would be about a months wait. I know I am a ‘new’ patient to him but in the past, my old office would always fit me in and I could see him that day or next. Being new to this office I had to wait to meet him. But I can say, the wait was worth it.
The office is in a building right next to South Lake Hospital. After checking in with the receptionist, she handed me a large tablet computer and asked me to fill in all my information on it. That was kind of cool but a bit confusing since some of the questions that it asked me did not make sense. One thing that bothered me was that after entering in all my medications, it wanted to know if I wanted to save money on them by using a mail order system it offered… buy three months worth of drugs for the price of two… but I said no to the offers.
After that was done, a few min later a very nice nurse took me in the back and took all my vitals. I explained to her why I was there and the few challenges I was having. A few min after she left Dr. Timmel came in and we chatted about many different things. I truly enjoyed his bedside manner and I knew then I had found my new doctor. He was thoughtful and answered all my questions. Never made me feel rushed and I felt he was truly concerned about my health. Of the three challenges I brought to him that day, he was able to help me with all three.
I made a new appointment for a full exam in a few weeks and left with a hand full of papers and lab tests to do. Everyone at the office was very nice and I feel that they all care about the health of their patients.
My only challenge with the experience was that by the time I got home, I had three emails from my pharmacy telling me that my new prescriptions were not ready… what new prescriptions? I soon found out that the office had ordered the drugs I take on a daily basis from my cardiologist… something we did not even talk about. Why? Nobody told me they were going to do this and now my insurance company was not going to cover any of it since I had just refilled them a week ago. And besides, Dr. Timmel is not the original doctor who prescribed them so why would he fill them? A bit confusing but I think it is something done by the computers and not him directly. Other than that confusion, I found Dr. Timmel, his staff and the office visit to be a good experience. Enjoy!