Summer Bay Resorts

Great resort washer/​dryer with comp soap, dishwasher and well everything you would have home. Clean and nice staff. Great schedule or daily activities everyday, there’s really no need to leave this place it’s great with lots to do. 24 hour pools and lots of other amenities love love love this place would recommend to anyone but especially the parents traveling with children who want to also get laundry done and cook some healthy meals and save money while on vacation

We stayed here a few weeks ago while on vacation in FL. The condo was not very clean and there were rings around the inside of the hot tub. Beware of the chemicals they are using in the outdoor hot tub as I ended up going to the ER the day after I was in it for a UTI. There were dirty socks in one of the beds in between the sheets! They definitely do not do a good job cleaning. The bed in big bedroom was uncomfortable and we hardly slept. Otherwise than that our view of the lake was nice.

Stayed at summer bay in jan ’16. My husband and I found our stay relaxing. Lots of walking trails. Those with families found lots of children’s’ activities on site including water sports on the lake and a water park. Free shuttle to Disney parks. The two bedroom villa was very roomy and comfortable.

Thank God a friend gave me her timeshare for free, if I had paid to stay there I’d be really angry.
I found the most disgusting stain on my sheet…3 actually, appear to be baby poop never washed. Approximately 3 – 4 inches in circumference in different spots in the master bedroom. Whoever cleaned before we arrived just remade the bed with the dirty sheets and thought no one would notice. I have pictures but can’t add them here.
Top that off with rude employees and a shuttle driver that about took me out making an illegal turn!
And all the amenities cost extra.

Too bad a score of zero is not possible. We are on our last day here of a 7 day vacation and everyday has been miserable. Our washing machine was broken the day we arrived. We complained and they sent someone to fix it. He did not fix it so we complained again. We did not hear back from the front desk so we went to complain again on day 5 and they told us they would send someone to show us how to use a washing machine. First of all, the attitude by the shewoman at the desk was completely uncalled for. Second of all the washing machine had been humming for 2 days. The maintenance man shows up and says «that’s not supposed to do that» ya think! Day 6 they want us at the room at 10am for them to deliver a new machine. This is vacation, I am not waiting around the room for someone to show up and fix stuff.
Day two we found roaches. They did the would come spray, we never saw anyone.
Day four we took our kids to the Big Kahunas pool to get dinner and could not get served after 40 minutes we left to find food.
Day 6 the resort van parked behind my vehicle in the parking lot, when I asked him to move he got shitty with me. There was no reason for him to park like th
at, there were plenty of empty spots he could use. He was carrying stuff into a room and making multiple trips, no I did not feel like waiting because it was completely ridiculous that he parked way he did. So far ALL the employees here have been shitty! They obviously hate their job and pass their attitude to the guests. I have four timeshares, this is the worst I have ever been at
We are buying one here in Florida BUT NOT HERE. Save your self the pain and go some where else.

We stayed here in a 2 bedroom villa. The rooms were very comfortable. One room had a king bed, the other room had 2 twin beds. There was also a pullout couch that slept 2 people if we needed it. The check in /​check out process was smooth and the front desk representatives were very nice.
Conveniently, the villas are equipped with kitchen and laundry facilities. The washer and dryer are small, but they were perfect for our needs. Supplies like coffee and soap were provided on an as needed basis.
There are lots of amenities at this resort — great pools, activities, and a restaurant. Our vacation was focused on Disney and Universal parks, so we did not get to use any of the amenities. There is a shuttle that goes to the parks — but the schedule is limited, so just ended up driving in everyday. We were assigned a concierge to help us out if we needed anything. I just texted our questions to our concierge — Reed — and he responded quickly. We would come back here if we are in the area again!

Loved the resort. We stayed at 500 unit and had no insect problem. Grounds were well kept and amenities were plentiful. 20 min drive or less to all attractions, grocery 2 min away and Walmart 5 min away. The only thing I wish we had was cleaning service at least twice a week. We found ourselves cleaning and taking trash out which I would rather not do on vacation. We were never pressured to do any timeshare. We had a peaceful, rested and enjoyable stay.

SCAM!!! Supposed package is a scam!!! They charge you more than the average hotel stay and booking is a hassle. They tell you Summer Bay resort but you end up staying at crown club inn, which in a dictionary next to the word dingy a picture of this place would appear! Messed up and cancelled reservation, gave us wrong room GAVE US ROOM WITH PEOPLE! Lied to our faces. This place is HORRIBLE!!!

I bought a promotional package to Summer Bay Resort so that my daughters could take my grandson to Disney. Needless to say, they were overjoyed until they got there. This is the WORST HOTEL EVER! They promoted it to be this luxury resort with all the frills. NOT!!! When they checked in the toilet was stuffed with a nasty towel! Clearly the room was not ready for anyone to check in! I made several calls trying to speak with someone to find out how this could be! This resort is a COMPLETE SLUM! DO NOT STAY HERE!!! I had my daughters move so that they could enjoy themselves!!!

If I could give this place a zero I would but it is not an option. Beware of this place it has bed bugs. This is not hear say or conjecture. My husband and I found a live bed bug in our bed. The treatment for this is high heat and we were assured that housekeeping would complete the treatment to make sure we don’t take them home with us. We packed everything up and then were told house keeping would not be able to do the treatment but they would put everything in the dryer that is in the unit. The unit dryers hold about four towels and we would be here all day if the dryer even got to the temp required to to kill them. We called the desk and asked for management and housekeeping and were told they will be in at 8. We were leaving at 6 to head home. Now we sit and wait. The manager was very positive and they seemed to handle everything well but after the phycological impact of potentially taking these bugs home and what they will do there is no amount of positive that can make it better. Do not stay at this place. Oh and to add insult in the situation we were told by the security lady that they know they have bed bugs.

For any family planning on staying please read these reviews. My family and I stayed for 5 days in a Hotel close to Universal (which was great) and for the remaining two days our plan was to stay at the Summer Bay Villa Resort hotel. In the hotel industry first impressions go a long way and with a first glance at this hotel it seemed ok from the outside and they do have a lot of activities for children which seemed fun. We checked in at the club house and processed to our room and it was all downhill from here. The rooms are run down and defiantly can be remodeled, but what bothered my family was that the rooms are filthy and smelled. There were deep stains on the kitchen chairs rugs and couch. The kitchen was ok just very old but the bedrooms had stains all over the comforters and sheets. When checking into a hotel one of the most important things for me is to make sure the beds have clean sheets. One of the twin beds had a red stain and black stain on it that were visible without even pulling down the bed sheet. Not to mention the walls in the room had all chips in the paint and there were also black streak marks along the walls and broken tiles in the bathroom. We immediately called for a replacement sheets that were clean. After that we decided to leave our room and walk around the hotel. On the way to the lake/​tiki bar we saw a snake on the path so they are around the property. We stayed and had a few drinks at the bar. The bartender was very dry and had no personality. We then went back to the room for the night. Beware you can hear everything through the walls. We were on the second floor and heard everything upstairs. There must have been a family with lots of children running back in forth which did not stop until late at night. Now when pulling down the bed sheets on the second twin bed we noticed a large black/​blue stain. The couple that stayed in the master bedroom also discovered red stains under their bed sheets. We all slept with long sleeves and were completely disgusted. We left immediately the next morning. I would not recommend this place to anyone. I guess it can be a fit if you are not bothered by dirty unkempt rooms or are used to living conditions like that. I would not stay in this room even it was free. It is such a shame because this property had a lot of potential. Also you will notice that this hotel had a late sinkhole swallow up one if their building back in 2013 if you search it on the internet. My gut feeling is that if the hotel does not care the least to put clean sheets or keep up with the rooms they do not properly check for locations where sinkholes can occur. The pros I will list is that there is a publix very close and Disney is 6 miles away. Otherwise I would recommend anywhere else but this hotel. Hope my experience will help other not make the same mistake me and my family did.

My family stayed using my parents’ timeshare exchange (their home resort is Orange Lake – stay there instead if you can) I was underwhelmed by the condo. It was very outdated (was told in the timeshare presentation that they purposely give guests of owners the older units to persuade them to buy the newer models – which are like the Trump Plaza compared to our unit). The on-​site Italian restaurant was better than expected. We had a room overlooking the pool. The ‘beach’ needs an overhaul. It is not as clean as it should be, littered with trash. I wish the property was smoke free or had designated smoking areas outside of where children swim/​play. Our stay was pleasant though, but knowing that there are many nicer resorts nearby I wouldn’t stay again.
Pros: Location, spacious condo, many pools
Cons: ALL units NEED updating, the nice amenities are not free and over priced (waterpark, Lake/​beach activities (incl non-​motorized) property could be cleaner (cigarette butts littering the ground, trash) the park shuttles only run twice a day, crack of dawn and at night. It’s best to rent a car to get around.

summerbay resort lied to me… they sold me a timeshare presentation package.
with the package they gave me $ 300 in gift cards (6 separate gifts cards of $ 50 dollars). they said i would be able to reserve a night or two at one of its affiliated hotels. LIES. complete LIES… The gift cards are for a website called
this website does not allow anyone to use multiple gifts cards with one reservation. These are not gift cards. These are discount cards or coupons but Summerbay Resorts should not be allowed to advertise these cards as gift cards because giftcards can be used with other gift cards. Giftcards are Preloaded debit card that allows the cardholder to use it for the purchase of goods or services. Some gift cards can only be used at select retailers, but some can be used anywhere that accepts major credit cards. Some gift cards may also be reloadable, which provides the cardholder with the ability to add funds to the card and continue using it.
by definition SummerBay Resorts is lying because the «Giftcards» they sold me were discount cards or some sort of coupon. I expect SummerBay Resports to fix this issue.

I’ve been here an hour and already poor customer service, my non-​smoking room smells like smoke, the tub is filthy, and I found mysterious red stains on my sheets … Either blood or pizza sauce. I’m gonna go with pizza sauce. Also picked up moldy good and a dead beetle off the floor.
The good news is there is a washer/​dryer unit in the room and the resort property is gorgeous with lots of things to do. The cashless resort is annoying because I don’t like to charge things to my cc when I don’t have to. I’m sure we will have fun after I disinfect the place.
The shuttle system is a joke. We wanted to go to Hollywood studios and it doesn’t drop you off until 11:30, but picks you up at 4:30 so I have to drive to Disney each day and pay for parking.
This place is not even close to being as advertised online.

I have to say what a huge huge huge disappointment. I booked this resort due to a special on the radio and they assured me that I would get a room at their actual resort. .the one they want to sell a time share in.
Of course I get a room in their below average hotel… the Crown Plaza. First… check in is a nigtmare. Huge line with dry staff. Then you cannot get your room till 4 pm… you can’t even leave your luggage in the lobby.
Once we arrived later in the day to get our room… we realize we get the Crown Plaza… hmmm the Crown dump. Looks like a hospital wing… the room is completely ugly and not comfortable at all. Thank god I brought my own pillows! I am sooo disappointed but I already paid the money for the promotion and have no choice as they will not refund it.
The promotion was three night stay and a $ 200 voucher for park tickets… all you have to do is attend a timeshare meeting in which they try to sell you a… guess… timeshare! On top of staying in this low end hotel… I have to attend a meeting at 8 am to discuss purchasing a timeshare here.
You must be kidding… after this experience there is nooo way on earth I would consider purchasing a timeshare here. What sort of marketing is this???
People beware of this scam! The promo on the radio states… name a country with three As in it. When you hear that… don’t even bother. Scam to get your money!
In general… ugly…low end hotel.

Very nice, clean, modern place. They provide transportation around the resort to all the different pools. Lots of scheduled activities. Stuff for the parents and the kids.

We stayed the week of St. Patrick’s Day 2015. We planned to go to Disney 2 days and then spend the other days around the resort.
We were VERY pleased with our stay. The rooms were clean and large. I am very particular and I couldn’t find anything that wasn’t up to par.
Activities for all ages — we have kids from 3 – 14 and there were LOTS for them to do!
The only negative I can say is that there was a sign saying this is your «home away from home» and that they would provide clean towels and floor sweeping on Tuesday’s. This was great because we were planning on being at Disney this day. Before we left I put all the used towels in a pile for easy pick up.
WELL…they didnt come that day and now I have no towels because they were all on the floor. The next morning I went to the clubhouse and the desk lady said oh you have to schedule that. I said that is not what the sign says but fine… ask them to come Thursday and we need new towels. A few hours later, our door opens and a large plastic bag of towels is thrown into the room. Thursday, they didnt come again. Ugh! Since we were leaving Saturday there was no point in going up to the clubhouse AGAIN!
All in all — wonderful!
We would stay again.

My family stayed at the resort the week before Christmas 2014 .The staff was awesome stayed in one the resort houses. Omg…a must stay !!! Jaszmine took care of all my needs… and Davale I believe his new was… was great in making sure we knew of what activities they had… So much to do here my kids didn’t want to go to Disney World they were having so much fun at Summer Bay… we had to force them to go to Universal Studios… I will be back there again this year

We exchanged here for a week and was very impressed with it. The grounds are kept beautifully. There are several pools and play grounds for the kids. Everyone seems very nice just don’t ask for directions or you will end up lost. my husband and i was able to walk to the publix grocery store as the area is gated and feels very safe. A prior review mention bugs??? No idea what that’s about, the condo was very very clean and just minutes from Disney theme park as well as several others. I would have given them 5 stars but their WiFi sucks. This part of town has everything.

Some of the aspects of this resort were a 4 star and some were 1 or 2. Let’s start with the positive. I really enjoyed the activities and the Big Kahuna’s bar and grill. Drinks were reasonable and tasty. We were only there for one night but we were able to enjoy the nice weather by the pool/​bay, have some cocktails, play family trivia (which we won 2^nd place woot woot and catch a football game at the bar). This was a really relaxing start to our day. Although we didn’t have time to take advantage of more activities, the prices for the water rental equipment was super cheap too… i guess next time.
The down side, I’m not sure what the deal was but we had to pay a cleaning fee when we purchased the condo and then when we checked in we had to pay another $ 55 for only one night. That kinda sucked, we might as well have just booked a hotel room for the one night since we had to pay double cleaning fees. The condo was a little dirty and gross. There was tissue paper with hair on the bathroom floor. Disgusting! The tile and grout in the bathroom were all cracked. The sheets and comforter smelled liked mildew. And the walls are paper thin!!! I heard the guests walking around upstairs, I heard the alarm clock go off repeatedly from guests in others rooms and once the sun came out I could hear everything outside.
I don’t know if i’ll be back but I hope they take a little more case of their property. I’ve been to many timeshares and this one was a little below par. They need to pay more attention to the details in the condo and if I’m paying double the cleaning fees the place better be clean!