Chili’s

A roach ran across my plate, last experience. I decided to give it another try. Bad choice.
After ordering our food, we waited an hour. We were eventually offered our food to go. They wanted us gone? Anyway… Once we took our FREE, to go, food home… it wasn’t even right. WTF? We won’t ever visit Chilis, again. Y’all suck!

Well I got my comeuppance tonight! Went in with low expectations, I just wanted to go somewhere different. Prepared myself for a mediocre meal because I haven’t had a lot of luck with chains like Chili’s, Applebee’s, TGIF… I was wrong, I had a really good experience all the way around.
I had the table-​side guacamole for my entrée. The chips that came with it were fresh and hot. The salsa was just right, with a little kick, very tasty. I asked about the black beans to see if they were vegan. Our server, Tristan, was knowledgeable, and suggested that I get the beans and the rice, which would cost less than the beans alone as a side. The rice turned out to be a winner, touch of lime and well prepared. The beans were well seasoned and topped with good stuff. The guacamole itself was delicious, and a generous portion. My wife had a Southwestern Chicken salad, which she enjoyed, although it may have been a little spicy for her taste.
The service was very professional, right on target at every turn. Just great.
Nitpicks on my part … lousy selection of draft beer, would be nice if they had one or two craft beers. Funny that they have table side monitors that you can use to order or pay your bill, but no wi-​fi. The bar area is small, but nice, and it wouldn’t be a bad place to sit and surf for awhile.
Nice surprise for me. Reminder to be open minded.

I called them on phone and asked about Happy Hour Specials. He didn’t know so he gave me somebody who knew a little bit more, but still not enough. They need more education and training.
Once arrived, no one was at bar. So I waited. Getting impatient here. A few more minutes go by and some one comes out and I look at her, and they immediately look away although they are behind bar. Then somebody else comes out and I think they are the bar tender and she ignores me too. She pours a couple beers for some customers and then, goes to kitchen. So, I been here about 7 minutes and nobody still hasn’t spoke to me yet.
Finally, somebody comes out and comes up to me. I ask her about Happy Hour specials and want a menu for that. She says they don’t have one. She rambles off a few happy hour hour food items. In summary, they need a happy hour food menu. There’s just to many problems what’s on special and not. She mentions the new digital monitors in front of you has it but further states not all are on special. This makes it confusing. She’s not friendly either and never smiles.
Also it’s kinda cold outside and they have the AC on. So I’m cold and — I have a long sleeved shirt on. I ain’t coming here no more. I wished I had gone to BWW. I would have had a better time there.

Chicken was cold had very hard could not eat. Very cold inside better take a coat. Service ok took few moments to get drinks. Try another place.

Sitting at the bar as I write this. Stopped for a cocktail on my way home. 7 minutes before I was aknolaged and served. There are 4 people at the bar besides myself. I was served a very well poured drink as it is happy hour. As I look around I notice the bar area is very unclean. The bar has not been wiped down the entire time I have been here, there are empty glasses and a plate sitting on the bar. I have watched staff walk by litarlly 30 times look and not take the plate or glasses to the kitchen. There are two cartons of orange juice that the bartender brought from the kitchen that have been sitting above the refrigerator for 35 minutes. This is by far the worst Chili’s I have ever been too. If the front of the house is this unsanitary I can not imagine what the kitchen looks like
Eat here at your own peril.
Just an update ordered 1 more drink, the plate was finally taken to. the kitchen but 7 empty glasses sitting on the bar and still no one has wiped down bar area. Very unsaitary. Would not recommend

The customer service at this place is absolutely atrocious!!! I’ve never not left a tip for my server… Until now. They are lucky I paid at all! It took me 45 minutes (45 MINUTES!) to get an order of nachos. After I finally got my food I never saw my server again. No one came to check on my table at all. After sitting for another 20 – 25 minutes waiting to get my table cleared. I had to go get a bus boy to find someone to bring me my check. The decent food does NOT make up for the TERRIBLE SERVICE I experienced here. I will NEVER eat here again. I recommend everyone stay away from this Chilis.

Chili’s use to be one of my favorite restaurants. Remember back when they had the awesome blossom, and the chicken fingers were always hot and fresh. That was back when the food seemed freshly made. It seems like the food quality has slowly declined over the years. My last visit I decided I would not be back. Food seemed like it had been cooked in a place far far away and just warmed up at the restaurant. My sons grilled chicken almost looked like it had been pressed into the form of a chicken breast. Can’t recommend this place.

I’m aware that the service here is horrible and works at a snail’s pace but I won’t be returning after my last visit:
Went with my aunt for lunch, was probably about 1:30 and it wasn’t very busy. She ordered the lunch combo of a salad and flatbread, I got a Sante Fe salad. It should be noted we ate here maybe 3 weeks ago and my aunt ordered a lunch combo salad and soup last night.
The waiter brings her a salad in a TINY bowl (I will be adding a pic) We were both awestruck at first thinking it was joke. The cup of sauce was almost ¹⁄₃ the size of the salad. It would have been soup if she used the whole thing. There couldn’t have been more then a few bits of lettuce. I’ve never seen a salad in these bowls before, they have always been served on square plates.
After about 40 minutes of waiting I got my salad and she got her flatbread. My salad was about $ 10 and was also very small. It was served on a long rectangle plate which is really inconvenient for a salad.
We got to speak to the manager who wasn’t particularly nice about the situation. She claims the lunch salads have always came in this tiny bowl which is a blatant lie when we received the same lunch salad a few weeks ago that was full size. She brought me more lettuce and my aunt another salad.
Not happy and this restaurant has officially made it to my blacklist of restaurants I will not go to ever again. I have a hunch that the new guacamole addition to the menu brought in these new bowls and they figured they could shrink the salads by throwing them in there.

Go to this Chili’s often. This place has gone down hill from what it used to be. I still go because the food is still decent. The service is up or down. sometimes you get a great server and sometimes you get a terrible server. The food is usually pretty consistent.

Who put the new guy on?
The new employees should not work on Fridays… They should work at Friday’s… Ewww!
We got this guy who had no clue about menu items.
There was a bright spot, we got a girl who said she was our waitress when she brought our drinks.
Then she never came back. WTF?
The food was the same Chili’s stuff you get anywhere prepared half heartedly by someone who didn’t really care and served by the clueless.
Too bad… I really used to like Chili’s.
They need undercover boss to go out and figure out where the problems are.

Reviewing this even before I get my food. Place so cold I can barely type. If you dare come here do not get seated near windows with air conditioner overhead. Now it is 35 degrees outside and I have the AC freezing my a$& off.
The food better be damn good or this will drop to s one star.

Really?! You need a review of Chili’s?! It’s the same as everywhere I guess. This one seems pretty slow, though as far as Chili’s go.

I’m not a fan of chains, and this one is one of my least favorite of the bunch…
but if you find yourself looking for queso, a burger, and a brownie for dessert, all served in mediocre surroundings…
you may love this place…

The barmaid working Tuesday night was too busy by half, and she deserved every cent of the large tip I left. She ran drinks for the house and worked the bar, including dinner orders. Good job.
It’s a Chili’s. It has Sam Adams. It was Happy Hour. Things never, not once, got out of control. Jalapeño quesadillas… eh. Unmemorable appetizer. But four Sam’s for the price of two, memorable. And a barmaid doin’ her damnedest to make it past the dinner rush.