Cleveland Public Power

If I could rate negative stars I would.
Rude, horrible service, the people they employ are a joke, who trained them?
I was just told my «issue would be better suited by taking care of it the adult responsible way» like I was being scolded to by a parent.
HATE HATE HATE THIS COMPANY

Horrible service. Our power went out 3 times in a week due to storms and bad weather. It took forever to get our lights back on. Billing is very outdated, it takes them no time to debit money from your account but takes forever to adjust your bill and current balance. Long customer service wait times and rude staff. Also, when canceling services, it takes 24−48hrs to shut off! Wouldn’t recommend.

Horrible customer service woman. So rude. Hate this company.

I absolutely hate them. Granted, I doubt there’s anything I can gain really from posting a bad Unilocal review of them since you don’t really get to choose who you get your electricity from, but when I called them to correct a mistake done on their part (a billing error), they acted like it was all my fault and that they were doing me a favor by just letting me talk to them. When I requested to talk to the manager, the associate on the phone initially would not transfer me. After repeated requests, she finally did, but I only got the answering machine, and when I tried to leave a message the machine hung up on me. Whatever happened to courteous and polite customer service? It is clearly lacking in this mess of a power company.