After a long day of traveling I checked in at the hotel and asked what time I could get dinner until as I was not going to get to the hotel bar until 10pm at the earliest. I was told 10.45pm and actually got down there at 10.10pm. The server seemed reluctant to assist me, and the cook was at the bar socializing with friends, who to be honest… Appeared to be staff(in my opinion, staff should never be at their own bar). I asked if I could still order entrees and was told yes… I ordered and the cook then left the friends to make my meal. The meal was actually nice, the service was terrible. I felt like an inconvenience the whole time I was there. The bar was cleaned/packed up by 10.15pm which caused me to feel like I was not a guest but an inconvenience. I wish something was open later, closer, and as a diamond Hilton member — I encourage an incognito management visit to this hotel to get things right, it certainly falls short of Hilton hotels standards in my opinion.
Dana P.
Évaluation du lieu : 1 Falmouth, KY
Customer Service completely lacking, Rude Staff This restaurant was in the hotel we were staying at. We ate here for breakfast because we bought a room package that includes breakfast. Apparently they charge $ 15 for breakfast buffet. It’s soo NOT worth THAT! The offerings are not much more than what you’d have included at the likes of Comfort Inn, or other hotel chains that offer free breakfast! Breakfast, at best, was okay. The coffee was decent. If you are paying for this(and some were), go elsewhere. It’s totally not worth $ 15/person. Now onto lunch. We made our way down to eat lunch, which was supposed to start being available at noon. The lady told us «just a few minutes, and he will be ready»(in the bar area.) «He» was«John», according to his name tag. White hair, beard and Drew Carey style glasses. As it was 11:54 and not quite noon, we said ok and sat in seats outside the entrance and messed with our phones for a few. At 12:10, I popped my head back in and asked«John» if they were ready? He seemed annoyed that I had interrupted his watching of the World Cup that was on, and said, «uh, uh… well…um, in a few minutes.» We spent the next 5 minutes discussing an alternative place, as it seemed they were not interested in serving. During that time, he pushed the door open gruffly. I guess that was his way of saying«we are open now». So, we walked in to get a table and he said, «she will be with you in a little while.»(Talking about the waitress, I guess.) So I asked him, «What does a ‘little while’ mean?» You know, cuz«a few minutes’ apparently meant 20 minutes. He said, «umm, just… how much time do you have??» What? So I told him we were gonna be doing the science center today, and we’re just trying to gauge lunch time. He said, «oh they close at 5. We’ll have you out of here by then.» I said, «well, I don’t want to be here for hours.» He then said, «go to McDonald’s. « Wow! Just flabbergasted at this lazy guy’s attitude. You’re at work, are you not? Is this not your job? What are you being paid for? To watch the World Cup? We would have left, except the boys had their heart set on pizza, and the closest pizza parlor was closed on weekends(found that out last night!) Plus, the, waitress was pretty good. Another patron came in and absolutely no staff was around. He poked his head into the kitchen area saying«hello? Hello?» No one responded, so he stood at the bar for a few minutes. It was more than a few minutes before someone appeared, and it wasn’t John. It was our waitress, who had our pizza. It was also interesting to note that on the day of check out, the door that is supposed to be open to show the place is open was still closed 30 minutes after they were supposed to be open for lunch. Makes me wonder if that’s the staff’s way of staving off working until someone actually pops a head in, inquiring about it. Went back late that night for a couple of drinks, and female bartender was harried, but kept up pretty well. She was very friendly, and had this part been my ONLY experience, we might be looking at 4 stars. When I mentioned to her that she was friendlier than the guy from earlier, she commented that he wasn’t nice to anyone and that she honestly didn’t understand how the place stayed in business during the day because if it. Made me realize that it wasn’t me! Just know if you go in afternoon at least, that the staff just doesn’t care. And apparently will encourage you to go elsewhere so they can be left alone.
Dawn S.
Évaluation du lieu : 2 San Antonio, TX
Food was ok. Not equal to its prices. Service was almost non existent. Would not go again.
Denny C.
Évaluation du lieu : 2 Puyallup, WA
In town on business, got into the hotel late so decided not to venture out and hit the hotel bar. There are only a couple positive things I can say, it has a warm décor and the bartender was very apologetic. This is not a big establishment, two staff personnel, which I think is adequate for the size. However, the service was extremely slow. It took at minimum 5 minutes for summertime to acknowledge I was even sitting at the bar. The bar tender didn’t know the beers on tap, which were only 8 beers. It took another 10 minutes to get a menu. Oh another positive, the food came out pretty quick. Downside, it wasn’t good. I had the Hall of Fame sandwich, which is basically a french dip. The roast beef was dry not much to be desired as far as taste. Shortly after I started eating I finished my beer. My beer stayed empty through my whole meal and 10 minutes after.
Curtis D.
Évaluation du lieu : 2 Fulton, IL
Had an older woman bartending. She was friendly but the food was lousy. My mom and I ordered a pizza and looked like it was a frozen pizza that wasn’t fully cooked. This bar is in a DoubleTree Hotel. I would think the food would be better.
Michele W.
Évaluation du lieu : 2 Woodbine, MD
We opted to eat here because we didn’t feel like looking for another place to eat. The service is friendly but slow. There was one person there taking orders and cleaning up tables. Some of the tables had stacks of dishes waiting to be cleared. My husband got an Omlette. I got the breakfast Quesadilla. A continental breakfast is $ 10 and other offerings are up to about $ 15. The prices are high for what you get. My Quesadilla was good and well presented. However, the sausage was the pre cooked frozen kind. Not what you would expect for a $ 12 breakfast. It is no wonder that this place was pretty empty. Of course they are competing with Starbucks as well.
Katie M.
Évaluation du lieu : 4 San Diego, CA
I’m giving this place 4 stars due to the service and the food was good. Waiter was great the the first night we ate very honest about what was good my hubby and I finished our plates. Another day we ate at the bar for lunch because we had no where else to go. Got pizza and salad it was good filled my belly. Not the fanciest place but did the job for us and the people working were exceptional at the time. Rob was awesome!
Kristal M.
Évaluation du lieu : 2 Pittsburgh, PA
I was here for a business seminar. The food was okay, service was slow, definitely over priced. Waited 15 minutes for the girl to come pick up my bill, never showed. Considering I had already killed about a half an hour waiting for food that was pre-ordered on the menu list at the start of our meeting and another 15 minutes to get the bill paid, I had another 15 minutes to get back to the meeting. Took my bill out to the hostess desk and they had a mess of receipts going on and not knowing whose belonged to whom. Glad I took the route of keeping mine in my possession. After another 5 minutes of paying my bill, I made it back to the meeting by the skin of my teeth. Next time, I’ll pack me a sandwich.
Bonna M.
Évaluation du lieu : 1 Naperville, IL
Expensive, limited breakfast menu and bad service(or in our case no service). We waited 10 mins to be seated and another 10 at the table waiting for someone to bring water, coffee or take our order… never happened. We left. Ran into someone in the elevator(who saw us get up and leave) who ate breakfast there. He said it took an hour for their cold food to arrive. His wife was still in the restaurant waiting for a manager to complain to about food and service.
Scott D.
Évaluation du lieu : 4 Annville, PA
If you are staying at the Doubletree, there isn’t much around. I didn’t feel like going out so I decided to try hotel restaurant. I had the grilled salmon with spinach, broccoli, and pasta. The salmon was a little dry but had great flavor. The vegetables were cooked perfect and the pasta was al dente. I would eat here again if I had to but I like eating local.
Nestor H.
Évaluation du lieu : 2 Matawan, NJ
Arriving late to the hotel, I had no other choice for dining and came here. I ordered the onion soup and the sirloin steak dinner. The soup was completely forgettable with barely an onion flavor except for the chunks of scallions coupled with a glob of cheese that more closely resembled mozzarella than gruyère. The dinner was to consist of(per the menu) a steak with crisp skin, grilled asparagus, and a hefty baked potato. I ordered the steak medium rare. What arrived instead was a steak that was medium and appeared to have been frozen at one point. No crispiness – just lines across the steak suggesting a grill pattern. The asparagus and the baked potato, on the other hand, were medium rare! Maybe the asparagus was just near the grill because there certainly wasn’t even a hint of char on them and they were close to being raw. I realized later that the mean didn’t even begin with a basket of bread to tide one over until the meal arrived. The check topped it all off – definitely not worth the price for the value. A sad contrast to the otherwise excellent hotel.
Leah F.
Évaluation du lieu : 2 Cleveland, OH
Food is ok — SO overpriced though. Not at all worth it. Service leaves something to be desired as well.
Arana W.
Évaluation du lieu : 1 Phoenix, AZ
I was raised with the old adage that if you don’t have anything nice to say, you shouldn’t say anything at all. So — I will start with the nice. #1. I did not die of food poisoning. In fact — I was able to ride out the nausea and not even vomit! That’s a VERY nice thing! #2. The drinks at the bar are a decent standard pour. I didn’t feel the price gouging or watered down drink that hotel bars too often are known for. #3. The bartender. She makes me sooooo grateful to have the life I do — and not have to live her pained and miserable existence. Ooops. Guess I ran out of positive before I thought I would! I ordered calamari, the gals I was with each ordered potato skins.(Hotel bar in Cleveland, OH. They were clearly MUCH smarter than me!) The skins come, and look great. And they were HUGE! The calamari comes — I smell the fishiness five paces before the bartender sets down the plate. I am hungry, and figure it may be a seasoning in the breading — so I try a ring. One. Almost. I gave it a couple chews — and spit it right back to my napkin. When Ms. Melancholy asks if everything is OK, I explain it is not. And she tells me calamari is SUPPOSED to smell super fishy — that’s how I know it’s really fresh! And clearly, I have never had fresh calamari before. Ummmm — WHAT? As opposed to virtually every other water creature — that smells like the ocean until it’s rotting? Yeah — not getting into a fight — it’s Happy Hour and I am on the company dime! Please throw away the calamari, tell the kitchen it’s rancid and give me potato skins instead. I don’t even care about the $ 5 price difference — just bring me the skins. Ten minutes or so pass, and she brings my skins. They are puny. The ones next to me are large russet size. Mine are somewhere between fingerling and Yukon Gold. I look back and forth between my plate and the two orders next to mine — look back at Little Miss Sunshine and all I can muster to say is, «REALLY???» The justification this time is mine are from a different batch. Ummmm — WHAT? Three of my six skins could fit into one of the six skins on the plate next to me. I am told if that’s not enough for me, she can bring more. I tell her this will be fine — I am really, REALLY not that hungry. The skins weren’t bad. They weren’t good either. In fact, in a sad way, they were the most amazing potato skins I have ever had. Potatoes have flavor. Cheddar cheese has flavor. Bacon and green onion both have flavor. Somehow — these skins were completely lacking in taste! Amazing, right? I ate two of the skins, went up to my room at the hotel and went to bed for the night. That, my friends, was my wild Friday night in Cleveland, Ohio.
Blaine G.
Évaluation du lieu : 1 Baltimore, MD
Breakfast buffet was eh and the service was HORRIBLE! Not impressed overall. I wouldn’t give it any stars if I could
Stephanie A.
Évaluation du lieu : 4 Atlanta, GA
I ventured in looking for a lake view and a quality meal today. the hotel is lovely and they also house a Starbucks in the lobby as well. It felt like a homecoming and I am not even a hotel guest! The grill is very clean and a handsome space as far as upscale sportsbars go. the menu is pretty standard for an unadventuresome sporty midwestern crowd(no one goes to a sports bar for foie gras and short ribs). Simple if fine if it’s done correctly. The whole staff in and out of the restaurant were delightful. The bartender went above and beyond. I had a grilled chicken sandwich, while sounding pedestrian it is not. Juicy, perfectly cooked with a solid char grill taste. the ciabatta roll is more –like a regular white roll but not quite. It doesn’t have that great chew and air pockets. Pesto mayo is divine. Very generous portion and I opted for onions rings(why wouldn’t you?) and they were crispy and no sign of grease. I couldn’t finish either the sandwich or rings but felt very satisfied. Of course I got a tin of doubletree cookies. Why can’t my cookies come out that good? I absolutely need to stay at this hotel in the off chance I am ever in Cleveland again.
Shawn A.
Évaluation du lieu : 2 Astoria, NY
It’s always rough when something free is bland enough that you can’t even rejoice in the fact that you paid nothing for it. Located in the Downtown Doubletree, Stadium 3 Bar & Grille is the home of their(potentially complementary) breakfast buffet. You can get things to order, but that costs extra. And I could have sworn I heard something about free. The scrambled eggs were tasteless and a bit runny, the french toast was… also tasteless, and the fruit was gooey. The grits were good though. Mmmm… potatoes for breakfast… you’ve never failed me. And to add insult to injury, as we were leaving the server(who didn’t do anything for us at all. We got our own food, and poured our own drinks) muttered rather loudly that you should«tip the server». Excuse me? For what? An extra star for being free, and the fact that being bland is better than tasting like balls. But really, this was a pretty poor showing.