Damon’s Restaurant

This location is open again, but if they treat their employees and serve the same as the reopened and reclosed Westlake location, they won’t last long

This Damon’s just re-​opened on January 14, 2016 with a soft re-​opening. I visited the second night (Friday). The place is clean but walls are BARE and BORING. Having worked in a restaurant before, I know the importance of creating a great first impression at the beginning. This did not happen here. There were a great many servers standing around because they want be fully staffed. The food was nothing like the old Damon’s before it closed. The ribs were average, but dry. I ordered the Prime Rib as medium, and what was served was definitely rare. The French onion soup was supposed to be served right away, but it came just as the main entrée’s arrived. The soup was warm, the meat was cold, the baked potato was cold and only had sour cream, (the butter was missing). They brought butter right away, but the potato was already to cold for anything to melt. The soup was served without spoons, and when the lack of spoons was pointed out, they returned with 1 soup spoon and 1 teaspoon. The soup was bland but had a very thick layer of cheese on top, so thick it took a steak knife to cut through all that cheese. I did not see any manager’s on the floor, just a herd of servers walking back and forth trying to look busy. To sum up, the food, the service, and the décor are all poor. I put the blame entirely on the lack of good management. I live very close to this location and remember the ribs as being one of the best. After trying them again, I will consider this Damon’s as «Still Closed!»