Max & Erma’s

Great food and deserts. Service was also awesome. Tough to find good restaurants in the Berea area, so glad we found this place. Cookies are also tasty.

We specifically like to go to Max and Erma’s for their fajitas. We love them. Our friends from out of town would drive and meet us just to eat these fajitas. We decided to stop in the other night for fajitas only to find them missing from the menu and told by the waitress that they are being re-​worked to be healthier and will be back. What a total bummer. They were fantastic how they were. They’ve changed the music they play and many of the menu items. Trying to be trendier? I don’t know. But I was highly disappointed. Even the red sangria recipe seems to have changed. I don’t think we will be heading back to see what they do to the fajitas.

One of the worst locations in the chain. They never get your order right you call place an order for pick up and of course never fails check your bag before you leave the location becuase of course it was not right again. How hard is it to listen and punch in an order and we wonder why raising minimium wage is not the answer.

We got the sunny side burgers, they were cooked just right and the fries were yummy too! And we came on free cookie day! Got warm, fresh cookies that my hubby scarfed immediately but I took one home. Our waiter was superb!!! His name was Seam and he was so polite, attentive and friendly!!! That goes a long way with this family!

We received a coupon in the mail to come to this place. Big burgers was the impression that I got from the mailer and from their website that I visited to make sure this place was kid friendly.
When we arrived we had no trouble finding a parking space. Once inside we were greeted and seated immediately. The waitress was nice when she was around other than that we really didn’t see too much of her.
We ordered the sampler (shareable) trio. They brought us the nachos without the chicken and potato skins. When I said something they immediately brought us out the rest of the appetizer.
The nachos are good, however i’m not too sure about lettuce on my nachos. Since I love lettuce I let it sit on the side once all the chips were gone and had like a little salad with the left over nachos, wasn’t too bad.
The food is nothing like what is pictured. The husband and I ordered the Cola BBQ bacon burger. There was no drizzle of bbq sauce on my burger. It was super dry, but once I removed the bun and just ate everything else it was ok. The kids enjoyed their food. My daughter said the cheese pizza was yummy compared to other restaurant she has had it at.
I was super impressed with the build your own sundae bar. My kids had SOOOO much fun at that thing. They added that onto my kids meals for .99. Chocolate milk refills are not free they are $ 1 per drink, wasn’t really happy about that. the $ 11 I spent on my burger was not worth it. The sundae bar is bar far the best thing at this place. Lots of toppings but warning they only have vanilla and the kids scoop it themselves.

Ordered take out last night, a $ 70 order… forgot silverware (I had a steak and mashed potatoes), forgot an order of fries with a sandwich and forgot 6 chocolate chip cookies… Discovered the missing items after getting back to our hotel.

The cookies were hard and came out while we still had our food. Refills took forever and just really didn’t care for the wait staff.

This is a hamburger restaurant, that’s what they built their business on and what the emphasis of this restaurant still is, so you’d think they would know how to cook a hamburger. Well, sorry to say that they’ve forgotten how to at this particular location.
I ordered a burger Medium Well and when it arrived it was about 80% pink inside. That to me s NOT Medium Well, not even close.
I asked the waitress to replace it and she had the manager return the second burger to me, which when I cut it open, was about 70% pink inside. AGAIN, NOT Medium Well.
Then to add salt to the wound, the manager didn’t even stick around to see if the second burger was cooked properly, AND she never bothered coming back to check on it, so I had to hunt her down to inform her of the burger still not being cooked properly.
The worse part about this whole experience was that when the manager brought the second burger to my table she made the excuse that there were two burgers like the one I ordered and the one I ordered as Medium Well was left in the kitchen by mistake and that they delivered the wrong burger to me the first time.
So when I asked her to take the second burger back she looked at it and said that it was Medium Well. 70% pink inside is NOT Medium Well.
So I ended up not getting anything to eat and I can only say that if you want a good burger, cooked the way you want it cooked, don’t go to this Max and Erma’s location because their managers have forgotten how hamburgers are properly cooked.

In Cleveland for a volleyball tournament. Stopped here for dinner. The tortilla soup was incredible and the Santa Fe salad was enormous. The bartender kept the drinks coming. Felt like I was a king!

I’ve been coming to this Max & Erma’s for years & it’s always been a hit or miss. You just have to know what to order here.
My favorite thing to get here is their salads. They are always fresh & I love to get the grilled chicken with it. The chicken tenders are good as well because they aren’t overly coated with breading & the tenders are juicy. If I’m craving fish, I like to get the fish & chips.
The burgers can be good… sometimes. They can be a little on the dry side if you order it well done so, that’s the chance you take.
As for dessert, I do like their chocolate chip cookies if they don’t over cook them. It’s happened more than once so, just something to be aware of if you order them.

I’m just visiting Ohio and loved this place! The waitress was hilarious and gave us excellent travel advice. She was great, food was tasty and the sangria was yummy and half price. Good experience!

Dante’s hell had nine layers, max & erma’s only had two because no-​one was risking dessert. There are bad experiences and then there are how can so many things not be right simultaneously. This is the later. We taxed the staff with a party of four, complicated by two people arriving later. The first party ordered an appetizer and this would be high point of the dinner experience.
First problem was the coffee refill that never came. It was requested with the good order of the second half of party. Or about ten minutes later. The first two meals were a chicken salad and a black bean burger, they came cold. The salad was skimpy on dressing and chicken. The black bean burger was not good and worse was the cheap tasting guacamole add the only flavor.
Second problem was two orders of soup taking 20 minutes, but when you order French onion soup, it takes time to Brown the cheese. Oh wait the cheese wasn’t even melted but floating on a slice of bread. The chicken tortilla soup was awesome (something had to be right). That French onion soup was a $ 2 up charge because it only comes in a bowl, not a cup! Here’s the surprise the food arrives right after the soup, right after. So the food is getting cold before you can get to it.
Third problem the Cajun shrimp & pasta should have more than six shrimp for $ 13.99 and the cream sauce would be nice to have enough to cover the pasta! The other meal here was Laredo steak and was nothing either good or bad about it. Well maybe the string beans should be bigger than a piece of twine.
A hour of meal bliss and a talk with manager led to a free meal. But att last the draft beer was good. There are much better places near here like Perkins, arby’s, speedway gas station, …

Max & Erma;s has a good menu with good recipes. With some patience the food and service here is generally good. We have been here for burgers, philly cheese (best in cleveland when made right) and the tortilla soup is amazing. They do have management problems however the manager is among the most customer attentive ive seen in this area. We had a problem with the philly being made by a lazy cook and returned it. The manager made a new one himself and it was the best. As for the ice cream, how could you want more than an open Sunday bar to have whatever and how much of what you want, give me a break, the kids love it and the ingredients are good quality. I must agree the staff and kitchen staff obviously need training and organization to ensure food quality and timely service and a good dining experience.