Holiday Inn Cleveland-Airport

Stayed here and everything was fine except for the waitress that was working in their restaurant during dinner time. White female short with brownish/​red touch to her hair looks young. She was rude, loud and had a bad mouth on her. She was cursing at customers. She was dropping the «F» bomb a lot in front of everyone. And when she did, everyone turned heads. My table we weren’t as hungry yet so when we told her we just wanted to order drinks and she gave us this look and attitude and said to us «seriously, that’s all ya’ll gonna order?» Rolled her eyes and walked away. Then later my friend ordered another drink she quietly gave it to him not telling him a few minutes later she came back to check up on us and he kindly asked her «where’s my drink?» And she said «mother f**ker your drink is right there!» And we all laughed and didn’t wanna take it too serious but that’s not you treat your customers when you relay on their tips. When we wanted to order food to snack on she kept telling us «we’re out of that! We’re out of this!» And it’s like you’re NOT even busy how can you be out of anything?! Overall her service was horrible. And oh I ordered the boneless chicken wings and got boneless chicken pop corn balls. Like seriously, WTF?! Lol

I stayed here a bunch on a combination of award and paid nights while looking for a place in Cleveland. At the time, the award rate was a great value (but I believe it has gone up since earlier this year.) That said, I had an overall positive experience and wouldn’t hesitate to return if I found a decent rate.
First the bad stuff:
— The décor is dated (appears to be the same design from photos that are five years old)
— The first floor has an extremely awkward design. (When you enter by the front desk, you walk half the length of the building in order to access the elevators — from there it is an elevator ride up, and a potential back track in the opposite direction (depending on the location of your room.)
— Elevators are a little funky. (Not as in unsafe, but one is often out of service.)
— Once had to ask for another room due to dirty sheets (hairs and stains… glad I checked.)
— A little bit of guest drama… During one stay I exited the elevator on my floor to be greeted to a giant pile of personal belongings. Clothing, bedding, toys, etc… No baggage, just a pile of stuff. Another time, guests in a neighboring room were screaming at each other during the wee hours of the morning.
Now the good stuff:
— Clean rooms (other than the one time with a dirty bed)
— The hotel promptly handled any service delivery issues (promptly offered a clean room along with a decent helping of breakfasts during the duration of my stay, and handled the screaming neighbors.)
— Mostly friendly and service-​oriented staff. Darryl is who first comes to mind, but everyone with the exception of one front-​desk clerk was engaging and helpful.
— Great location. If you have a car there is ample free parking, and you can still walk or drive across the street to the RTA station for an easy train trip.
— Shuttle service. Free shuttle rides to and from the airport, but also within a five mile trip. The five mile limit is a pretty hard and fast rule, but there is quite a bit within five miles.
Wifi varied substantially during each visit, but was mostly serviceable. I also found the restaurant to be pretty unremarkable, but I didn’t try it for lunch or dinner. For breakfast it is about on par with Denny’s and if you received a rate or have a voucher that covers breakfast, it isn’t bad at all (but I wouldn’t pay the menu prices for breakfast.) If you want similar quality breakfast, there is an actual Denny’s just down W 150^th on the other side of I-​71.
Overall, this certainly isn’t the Ritz. Heck, it’s not even a current version of a Holiday Inn — but it does have a lot of positive aspects, not the least of which is the staff. I wouldn’t hesitate to stay here again or to recommend the Holiday Inn to a value conscious traveler looking for a decent hotel in a great location.

I don’t know where some of these five-​star ratings come from but that was not the hotel I stayed at. The only thing I found appealing about this hotel was its proximity to the airport. Other than that, it’s an aged hotel in need of basic renovation. The carpet in my room had a tacky, damp feel to it; certainly not conducive to walking around in your bare feet. The elevators could use some maintenance. Oh they work but not as smooth as they could… even for their age. Needless to say I did not take advantage of any of the hotel’s other amenities.
Apparently this place is the darling of air crews for I saw several checking in. And I dare say they likely stay only because its within their budget. But pay no attention to the man behind the curtain, book a stay and have your own experience.

We left a smoke filled, dirty hotel to stay here. It was a pleasant change. The bed was pretty comfortable, the pillows amazing, towels very soft, CLEAN, no smoke smell, amazing smelling shampoo, etc. There is no hairdryer, microwave or fridge, but coffee and a desk. The breakfast is really good too. Friendly service all around, very impressed. I used the workout room but not the pool, but very nice.

Lovely little place close to the airport! Lindsay was at the front desk to help us with the check-​in and since albeit we arrived earlier than the check in time, they were very cooperative and responsive in getting a room for us! Love the experience so far! Rooms are very neat and clean, with basic amenities provided! Overall totally worth the price!

Nothing spectacular, but the price is right and they let you keep your bikes in the room! A great place to stay when I’m going to nearby Ray’s Indoor Mountain Bike Park.

Went back to Cleveland from San Diego to visit family. Contacted the hotel to see if we could check in early since we were catching a redeye out of San Diego. I was told to call back in the morning the day of arrival to talk to someone then. I called at as instructed but was told they could not guarantee a early check-​in; so I email the manager just in case. Upon arriving in Cleveland the manager had replied to the email stating the room was ready. Excellent!!!
Now the bad part. We are three hours behind in San Diego plus took the redeye, so we slept in the next day and left out of the hotel at about 1:00, which is 10:00 a.m. In San Diego. After arriving back at the room it was the same as we left it. The beds were unmade, no clean towels and the trash was still there. I called down to the desk, we were told that the guest only get one chance at getting the room cleaned. But they did bring up clean towels. In addition, we were told that to let the front desk know if the room is going to not be cleaned within their schedule. So we call to let the front desk know that we were leaving at about noon; the person to clean the room was knocking on the door at 11:30.
The next day we left the room at 7:00 a.m. (4:00 a.m.) San Diego time. So we did some running around and went back to the room. Unfortunately, the room was still in the process of being cleaned.
We have never stayed at a holiday inn with that type of room cleaning policy. Can you imagine if we would have been visiting from Hawaii?
Have you seen this letter at any Holiday Inn or Holiday Inn Express?

Location is convenient. Near the airport. 20min to Crocker park. about 15min to downtown cleveland. The guy at checkin was the nicest guy Ive met for hotel staff. When we got to our room, for some reason, our door was wide open which was weird. I had to look around make sure no one was there.
I stayed for 3 nights. Room is big, had a couch in it. Shower was clogged, water up to my ankles. Called the front desk and they fixed it after I left for the day. Came back, it was much better. Theres an italian restaurant attached but never went. They did give us $ 5 off coupon for each night though which was nice. Wifi sucked, but I’d come back if I was back.

I stayed here for two nights when I had a job interview in Cleveland. The staff is very caring and helped me book shuttle service to my interview. It kept me perfectly on time and I was very happy. I would definitely stay here again!

We got a smoking deal on Hotwire; I would say this was a bargain. We stayed for 6 nights, and we were pleasantly surprised. Not being from the area we were unsure of the surroundings, but no problems at all. The staff was great, the beds were good and the house keeping was good. The only gripe is the lack of refrigerator or microwave in the rooms. I found our room to be clean, the hotel was clean. We had a slow drain in the shower that was fixed in 20 minutes of us calling. I would recommend this Holiday Inn for sure.

We stayed at this location for 3 nights in May 2013. There is a private residence next door to the hotel that has an outdoor fire pit. The rooms on that side of the building suck the smoke from the fire into the rooms. We called at noon after the first night to be moved to the other side of the hotel, but they refused to move us and were completely unsympathetic. Finally, the housekeeping manager took pity on us and had us moved.
Besides this problem, the rooms are outdated, not very clean, and the towels are old and thin. The beds are old and uncomfortable. The restaurant is not very good and it closes at 10 PM. The hotel is hidden behind the restaurant and is hard to find. The hotel is about 10 miles from the airport and is in a not-​so-​great neighborhood. There are few other businesses nearby. This hotel does not live up to the Holiday Inn standard. I would not stay here again.

I stayed at this hotel for two nights while I was in town for business. The place does look a little odd but the staff is so friendly and helpful. They have an airport shuttle and they are right across the street from the RAT station. You can hop right on the RAT and head downtown. I was able to get around the city so easy without a car. I feel in love with Cleveland while I Was here and plan on coming back and staying here again.
The pool is very large and is heated and indoor so you can swim all year long. There is a fitness center. There is a restaurant connected to the hotel. I didn’t try it because I wasn’t in the mood for Italian food but an associate of mine said it was very good. There is also a AM PM gas station next door and a decent diner next door called Somme’s that I did try and liked.
The staff here is so helpful like I mentioned earlier. Everyone I came in contact with was friendly and helpful from the front desk to the shuttle drivers to the maids. My only complaint was that I did get woken up on the morning I was planning to sleep in at 830 by the maid service bagging on the door but in their defense I did forget to put the «do not disturb sign on the door.»

We stayed at this hotel as it was close to the Cleveland Metroparks Zoo (our destination of choice). I figured with the name Holiday Inn, it would be acceptable, right? NOT!!! This place, like the other reviewers state, is a dump I wouldn’t send my worst enemy to. Read on for details.
Room: Average size, but gross. The bathroom had black mold growing along the cracks in the ceiling, and the window curtain was plastic, and had some how been shredded and stuck to the window. Because the curtain was riddled with holes, we had a ringside view of the houses right next to the hotel, and I had the «pleasure» of watching some guy in his living room, I don’t even want to say what he was doing. Sick, and not in a good way. We spent as much time out and about as we could, so as not to have to come back to this room. The key card lock on the outside door near our room was broken, meaning any scumbag off the street could get in — freaked me out.
Amenities: The pool was nice enough, and no one in it the two nights we were there (come to think of it, now I wonder why…). The water temperature was just right, and there were clean towels provided a plenty. Other than the pool, there really WEREN’T any that come to mind. There was a broke down restaurant we didn’t dare try, and nothing else.
Hotel Staff: Poor. When we booked the room we asked for the quietest room possible because of small children. What we got was a 1^st floor room (there are 3 floors to the hotel), located smack in between the pool and the main door to go outside. We heard heavy traffic all night both nights, and the second night there was a VERY loud couple drinking and fighting right outside our door. I called the front desk several times, and no one ever picked up. Horrid.
Value: Terrible. They couldn’t pay me to stay here again, ever, for any reason.

Was booked here through hotwire, which listed it as a three star hotel. I don’t agree with that its more like 2.5. Overall the hotel was decent and fine for a one-​night stay.
The room itself was small but clean and comfortable. The bed wasn’t too firm or too soft. The comforter looked clean, although I still tossed it on the floor. There was free wifi and flat screen tv with the usual channels.
Located near the CLE airport it is in a very industrial area. However, there is an indoor pool, laundry room and restaurant. I didn’t use any of them but they were there and convenient.
My interactions with the staff were few but they were friendly and courteous.

What a dump! My husband and I booked a night here, just to get a night out from the kids. It’s close to our home, so it gave me peace of mind.
Check-​in was average, no stellar concierge service here, but not quite rude either. However upon entering the room I was completely grossed out. Milwaukee’s Best empties crumpled up and thrown in the corner of the room and it smelled like the rat pack had done a show in there recently, with yellowish fog and the stank of stale smoke.
We should have complained (I don’t know why we didn’t) so maybe that’s on us…
Still, I think if your cleaning people were doing their job, there would not be beer cans just hanging out. (maybe our room was actually the employee lounge?)
Also our toilet was broke, as well as our bathroom faucet. We called the front desk and they never sent anyone to fix it. We still went out and had a great time at a few local bars and then checked out early the next morning. I called them about two days later, because after we left, I started thinking and stewing over this experience. Alas true to form, they could have cared less. No apology not even shock on their end. If you are looking for a better hotel experience, save your money and crash across the street in that snappy rapid station.

Airport hotels are always the saddest, but this one was clean, comfortable, and offered a free shuttle to the airport. Their restaurant has a cheeseburger that is served right on garlic bread, which was what exactly what I wanted. If the hotel has low occupancy, they’ll suspend room service, so you’ll have to walk to eat your feelings. Trust me – you can do it.

Oh dear! That is what slipped out of my mouth as we walked into the hotel. For the price, and compared to any other place we have ever stayed (and my husband travels a LOT) this was the worst place we have ever been. It is OLD, the ceilings are so low it felt like a cave, there is literally no lobby, it was humid and HOT, and that was before we even ventured through the LONG hallway to get to the very OLD elevator. The room was clean, but dated. That is about all I can say. For the price, we could have stayed at a number of MUCH nicer places, but we were stuck there because my husband had to go to a seminar in the hotel. Just to underline the point, the guy running the seminar announced to the whole group of miserable SOBs that just had to stay in the hotel that he had seen how crappy it was and had decided to stay in a nicer place down the road… I would have gone postal if I had been in the room!

Good service, but not really that convenient if you want to be near downtown Cleveland. The rooms were a decent size and we were happy with the overall cleanliness and comfort.

Just stayed here September 26−28^th. It was great. I booked a room through
. As one knows you don’t know what hotel until you pay for it, and I was pleased I must say. The only thing I did not like is there was no refrigeration or microwave in the room. We always like cold soda, or have left overs. It would have been nice.
I can say I loved the big swimming pool and workout center. They had a business center so I could check my email. The towels in the room were soft and fluffy. The bed was just right, very comfy and cozy. This place one can tell had been upgraded and renovated. The service people had excellent customer service skills.
Even though the price per night is $ 89 to $ 117, I was able to stay 2 nights through
for $ 107. I can say I am more then pleased.

This hotel is not closed but very much open. Very nice place.