Petco

Very clean, organized and helpful associates! I thought they had dogs here, which is why I visited it. What was disturbing were the dead fish in the jars for «show.» I didn’t understand why they would do this to inform people about the different types of beta fish.

Do not get your dog groomed at Petco. I brought my long haired bichon poodle mix to get groomed because she had a little matting and specifically told them I wanted to keep her fur long. When I picked my pup up, I discovered they had SHAVED her! When I asked why, the lady casually told me that it was taking too long to get the knots out so they decided to shave her. So rather than calling and asking my permission to do so, they shaved her in the middle of a Cleveland winter! If they would have called me I would have told them to stop because I would have actually taken the time to remove the knots or hired someone else to do what I was paying these lazy fools at Petco to do. I’ll never go back and you shouldn’t go either!

Overall this is a nice Petco. It gets 4 stars due to the fact that they have trouble keeping inventory in stock. I have been able to get what I came for in most cases, but the last time I went there to purchase a couple things they were sold out. I understand it’s a busy store in the heart of Cleveland, but that being said they should keep their inventory stocked better. The staff is friendly and the customers are always entertaining.

The use PETCO only for their grooming services. I like the ladies that take care of the dogs. Very nice and treat the animals with high regard.

This Petco is really overpriced. I used to go to it a lot because it’s conveniently located in Steelyard, which is close to my Ohio City residence and the APL, where I foster animals. But it is so expensive I can’t justify it anymore. It’s even more expensive than its online self!
Today, I needed to buy some kitten food and the store price was $ 13.50 and online it was $ 10.50. Their «sale» items are always like .04 to .10 cents off — not worth the sign. I now drive to the Pet Supplies Plus in Lakewood (which has much more reasonable prices) to avoid this Petco.
The workers are nice though.

Been going here for years. Helpful service, good prices, great selection of pet foods and supplies. Always well stocked.

Bought a fish from this excuse for a shop to get my fish a buddy to swim about with. What the owners/​manager did not bother telling me/​care about was that the fish was diseased. Added the fish to my tank, and within a day and a half both, it and my pet that I had been taking care of for more than a year died.
Never going to this place again. Ever.

Are all pet shops crazy expensive like this?! I really don’t remember them being this way, but it’s been a long time since I’ve owned a dog. Please, tell me know and I’ll stop complaining forever, I promise.
I have to admit that I never thought I’d be spending almost $ 20 on a stuffed squirrel that I know my Archie dog will just love. Especially since it squeaks out in pain when you squeeze it. That’s really the kicker, isn’t it? If your dog is going to bite something, they want to hear some enthusiastic «hurt» noises while they’re doing it!
Anyways, back to the fact that I bought a state-​fair-​looking stuffed animal from a pet supply store for 20 bones. Rawr. As if that wasn’t frustrating enough, I’m sitting there in the leash/​collar/​harness section wondering what the hell I should get for almost 30 minutes before someone helped me. The cherry on the sundae? It was a staff member who was literally watching me confused there for a lifetime while he put away dog food who finally helped me. Oh hey, bud! What took’ya so long?
Now, I can’t gripe too much because they do offer obedience classes for about $ 109 for 6 weeks. This pays for you to come in once a week to work with your pup. That sounds like a good deal to me, but I’m not really sure what else it out there. Is that good or bad? Who knows…
My favorite part of this trip (which cost me $ 50 for a stuffed animal and a discounted leash/​collar) was the interaction I had with the guy at the cash register. I’m under the impression this guy was not only having the worst day of his life, but also hungover and maybe experiencing a migraine at the same time. Holy-​mother-​of-​GOD. This was the most uncomfortable moment of my life. It was like every thing I did and every move he made was this painful inconvenience for him. I wanted to give him a cookie or something to make his day better. Either that or donate a hundred dollars to his cause.
I managed to help him eek out a smile before I left, but that was pretty much the most miserable checkout experience of my life.
Oh, they have healthy dogs foods. So, yeah, that’s cool. Just a note: I don’t think all PetCo’s are like this, but I do believe that Steelyard in general needs to get it’s life together.

you carry wellness now? THANK YOU.
now i don’t have to drive to lakewood.