Steak ‘n Shake

Dang I hate giving meh reviews but this one earned if. Love Steak n Shake but man this place could use a dose of common sense.
Sure they were slam busy but that’s no excuse for slow service and a dirty restaurant. First problems is that it was staffed with a bunch of high schoolers probably just hired for a summer job. We were about to be seated when one broke the mop right in front of us and the hostess just stood there and chatted with the co-​worker while she blocked the aisle and had customers waiting. (Side note, mop was not broke just not put together correctly, I’ve mopped quiet a few floors in my day). Also the guilty mop breaker had the handle pointed right out towards customers! Again common sense should prevail at some point you would hope?
Finally got to our booth and the bus boy had left a spray bottle on the table. Also failed to wipe off both seats from crumbs. Come on people this first impression stinks! Then it took 15min to get two burgers and a hotdog. Yes I know they are cooked to order but 15?
Then after finishing I go to pay and then decide not to. There is a line of 10 people waiting to pay. Yes I counted. So rather than stand in line I waited till he was down to three. I get up there and find out why, another teenager that is currently confused by a coupon that the cash register isn’t accepting. Manager comes up and figures out its because the guy didn’t order that item in the first place! Ugh, simple common sense again people.
Our waitress did comp us a free kids meal so that earned you a star right there. Maybe it was because the food took so long to come out? Not sure but thank you miss, you were tipped accordingly for that gesture. And saved your employer another 2 star review.
Oh yeah I almost forgot, food was great and can’t beat the shakes! Try better Steak n Shake

By far the worst service I have ever received at a restaurant. You’ll get better service at most fast food restaurants. It took a good five minutes to get seated with one person in front of us. The hosts were talking amongst each other and not seating customers. The order was taken fairly quickly, but my food never came out. Our shakes came out first after about fifteen minutes. My fiancés food finally came out, but after thirty minutes mine still hadn’t. I asked and they had some how forgotten about my meal, so they had to cook it and it came out after another fifteen minutes. The food itself was good, but waiting almost an hour for a burger and shake isn’t going to get many return customers. Also, they were not even remotely busy at the time of day I was there.

Extremely slow albeit it’s a busy time. Unfortunately the cook handles raw hamburger with his gloved hand then handles buns with same hand. Manager allow several dozen folks trying to cash out before he stops chatting with a conworker and finally realizes they are waiting. Oh and yea the cook is hacking up a lung.

I’m an easy person to please but this «Restaruant» needs help.
#1 It smells awful and the floors, tables, and walls are sticky and nasty.
#2. I had to wait about 7mins to be seated and there isn’t that many people.
#3 The man behind me that was waiting to be seated was told by the manager «let me clean this table so you can sit down»… But the manager got to working and forgot him.
#4 Another gentleman had his order taken, went to the bathroom, came back, and the hostess had seated another couple at his table… So he had to move.
#5 Someone brought me a drink but after almost 30mins I still don’t know who my server is.
#6 A mother and her two kids got seated, but never waited on so they walked out.
#7 I haven’t received my food, but I’m starving and that’s the ONLY reason I’m still sitting here.
#8 Manager offered to get me a refill, never came back.
I WILL NOT BE BACK.
Katerra Dunn 11÷6÷15 12:30pm

Two of my friends and myself just left here. We didn’t get waited on for 10 minutes and a bug crawled on our table, we look over and there was a dead fly in the window seal, AND a SLUG on the wall behind us!!! I work in the restaurant business, I understand when there’s food there is bound to be a few bugs but COME ON.

Food is ok. Price isn’t horrible. BUT, the service and wait times are extremely long. After being seated, we waited 15 minutes for the waiter. We then waited 30 plus minutes on our food. So, nearly an hour from being seated to receiving our food. That alone makes this location a pass in my book.

Great breakfast & the staff was on there game, it’s a clean placn and relaxing & my mom loved the music

I just love Steak and Shake. I wish there were more closer to me.
The shake deal is awesome!
Might as well get two. you know you want them.

Terrible from the moment we was seated. The service was friendly, well at least our waitress was. The rest of the staff, not so pleasant. I received the wrong burger, handwritten on order correctly… Typed in wrongly. After my son and wife finished their food my correct order finally came. The fried onion strips were barely cooked and half of my fries were still ice cold and/​or frozen. Needless to say I didn’t feel like waiting til closing time to get a shake (probably wrong). So I paid or at least stood at the cashier counter by myself for 10mins listening to staff shoot the breeze with a regular customer and receiving blank stares from the other staff corralling in the corner like the up-​ity parading charade socialites from «The Great Gatsby». So, in lieu of these actions… My business will continue elsewhere.

Great place to eat! And its not too expensive. Plus the food is great! It’s a must come

Food is great if you can actually get service. Typically I always get pretty bad service here (slow, no refills, etc.). Went about 10pm on a Tuesday night and it was pretty busy. It took us 5 minutes to get seated, all the servers were chit chatting in the server station. There was a man waiting to pay to.
After we finally got seated we never saw a waitress although plenty walked by and one even cleaned a table right next to us. There was a couple who had been sitting there since we came in and still didn’t have drinks. And no one had food, the only people who had finished eating were raising their hands for their check.
It seems like the servers just want to hide in the service station and ignore customers, they really don’t seem to care at all. After waiting we just left and went to Applebee’s where we got seated immediately.

Service very slow, never got refill on drink. Took over hour for lunch store not full. Kids like shakes, poor service not worth a stop. Suggest you skip this store.

I need to come here more often. I like this restaurant. It has a 50“s and 60“s setting plus they play music from that era too.
I recommend coming in here after 2pm because they are way too busy for lunch. Even at 1pm they are busy. But it looks like it lightens up around 2.
menu items ordered: cheeseburger, French fries and a coke. The cheeseburger was great and just the right size I think. It’s was very tasty with lots of cheese. It came all American with pickle, lettuce, tomato. 0nion, mayonnaise, and mustard. The French fries were thin but good.
My waitress was great.

I have been looking for a burger joint that would compare to Whataburger in Texas. The price is close. The burger was darned good. Not quite as good, but good.
I didnt like the shoestring potatoes. But that’s just my preference.
Iced tea costs less than a soda. So I will keep that I mind.
Im told their shakes are good. Will try that the next time.
Price for two was around $ 11.
Ate there yesterday, March 12, 2014.

Delicious stop on our trip to Atlanta. The steak and shake (single) burger and fries were as good as I’ve had anywhere. So glad I got the mint chocolate chip junior shake. Heavenly flavor and very reasonably priced.

It’s cheap, serves burgers, fries, milkshakes and is open all night… I like it.

This steak n Shake has very slow service. Every time i go in there, it takes an unnecessarily long time for my waiter to first come to my table and then a long time for the food to be made… and not to mention the bill comes delayed as well.

I only can comment on the banana, strawberry, vanilla milk shakes– I’ve never eaten the food just milkshakes and they are AMAZING!!!

Been here twice since last review, once through the Drive Thru. Three cars waiting for order but it went very quick. Certainly great for lunch lines and speed.
My visit inside was just as good. Quick order and food served. Glad we have this place in Cleveland.

I went to the drive thru on the way to my granny’s house and got a burger with my brother. We really got it more to allow our ladies (my wife and his gf) to reminisce with us for our college years. I can say that it was very much the same gut plugging (get your mind out of the gutter!!!) mess that I remembered it as. Think of it as a CIED — a Culinary Improvised Excrement-​blocking Device.
I think now that I’m in my 30s, I’m going to have to steer clear of the place. The only reason it got two stars from me is because the shakes are still rather tasty — nice and thick. One of those drinks you can’t really get through the straw. I guess some folks would consider that a work out… but I think you’d have better luck sucking the chrome off of a bumper before you get the shake out. Damn if it’s not tasty though.