Michaels

I called here this morning for some info about an item. Daniela on the phone was extremely helpful instead of trying to rush through my request. Only after I got off the phone did I realize I had called before 9am when they open. She didn’t even mention it or act like I was inconveniencing her. This stood out to me because I called a different Michaels afterward (Albany) because Clifton Park did not have my item but told me Albany did. Completely different experience. Going to Unilocal them next!
But anyway, awesome job Clifton Park!

Decent selection of items. However I feel the layout is a little weird and cramped. Decent staff. Also the none mechanical doors can be tough when youre carrying glass items out.

I am thoroughly upset with my experience at this branch. I normally love spending hours in craft stores, but this store had me running out of the door. First of all, the items I needed were not on the shelf– so I asked for help. Twenty minutes and three attempts later of asking for help, and being told I don’t work in that area twice, she said well it’s not on the shelf… I politely asked if she could scan it and let me know if there was any in the back room or on order. I received attitude and a huff and she walked away. I assumed she didn’t want to deal with an upset 37 week pregnant woman! I started walking away and she yelled to me, «it’s on order for next Monday». Ok no big deal. I’ll come back.
Then as I’m standing in what was a cluster of people at the checkout, because there was one checkout open with no one there, I realized I forgot my coupon. People started arguing over who was going first and so on because there was about 10 people standing there. When someone finally noticed we were standing there, I got to the front. I asked if there was the 40% off coupon in the paper that I could use, since I forgot mine at home. The cashier looked at me and laughed and said, «that’s not how we do it.»
Seeing as I spend a majority of my time in craft stores, being a teacher and my grandmother working in a branch, I know from previous forgetfulness that, in fact, it can be done.
I will do everything I can to avoid this store. Very, very, unimpressed

I experienced amazing customer service tonight! I am a realtor and give paintings of the home they just purchased as closing a gift. With paintings in hand I went to look for custom matting and frames. With the frames laid out on the floor I started looking at different color matting when the gentleman from the framing department approached and help me select colors that really made the paintings pop. Well it didn’t stop there he then carried everything over to the framing department and rematted my paintings and put them in the frames. Next he wrapped each painting so the frames wouldn’t get scratched. Not only was there no additional charge it was a buy one get one sale on the frames and he was pleasant the entire time. This was the best 50 bucks I ever spent!
What a pleasant surprise and an unexpected experience

Above average Michael’s, with the frame shop in the back to allow a better flow through the front of the store, and a seeming sea of artificial flowers just now. The atomsphere is a bit more open and pleasant and thus less oppressive, although perhaps it was in part because I went when the store wasn’t very crowded — either way, I’ll take it. I found they had more things, somehow, than similarly-​sized Michael’s — this one had more specialty off the rack frames and kid activities, for example.
It suffers a little from the usual «just in time» front register clerking problem — wait for a line to back up, then call in extra cashiers, who may or may not show up – but this is endemic to this style of store these days. i got attentive help with a special request item in the back of the store midday, though, so thumbs up for that.
It’s a little tricky to get to, since you have to go in via the «Crossings» entrance off 146, which is easier to do going east than west but still requires braving the weird interchanges.

As Michael’s go, this one isn’t bad, it’s funny that there is another Michael’s in Latham Farms that sometimes has some very different stock on hand! I actually go to both, Clifton Park and Latham, depending which I am closer to and what I am looking to find. A pretty good scrapbooking section at this one, and very pleasant staff. I will definitely be back again. Be sure to sign up for their coupons, or get the app if you have a smart phone because it’s always good to have a coupon handy when visiting!