CVS Pharmacy

Hi, I was just in your Allwood Road, Clifton, NJ location. I had entered the store at 11:30pm with my parents. My father who is 83 years old had to use the restroom shortly after we arrived and I was told by the supervisor that the restroom was closed when the pharmacy closed and I had to take my father downstairs to Dunkin donuts. I told him my father can’t walk downstairs so I will take him home and come back. I arrived back around 11:45 or 11:50pm at the latest and overheard the supervisor and staff disrespectfully talking about my father as the sales clerk by the name of Breanna indicated to her supervisor that she needed to use the restroom downstairs and asked if they wanted anything from Dunkin Donuts. Gary (the supervisor) acted like he was making fun of my father and told his staff «I hope that man peed in his pants… because he couldn’t walk down the stairs.» Breanna replied «Don’t say that Gary.» Gary replied to her «what can I say I am a bad person.» And they all went on to laugh. I knew their names because they addressed each other. I called and spoke to both of them so they know how disrespectful it is to hear a supervisor talk sh*t about your 83 year old father. My dad is a retired physician who practiced for over 40 years with many accolades and has sent many patients to CVS over those years to fill their prescriptions. How dare he disrespect him! How can a supervisor like this set an example for his staff? This behavior is disturbing and really uncalled for. I am beside myself. Gary thinks his apology on the phone is acceptable but it is not. He is a disgraceful human being. I would like someone to contact me so I can report this.

If i could give 0 stars i would. Rich the manager is a complete phycho and yelled at me, cursed. He said people like you come in here and they wxpect me to do anything you want??? Yes i expect service. and he said to a women lets take it outside. How a manager can speak to customers like this is disgusting.

This is the worst cvs. Poor customer service. They hate their lives here. Always a long line. Don’t know if they are understaffed or what.
1 cashier for 10 customers.
The one star is for their products. They do offer more varieties of choices than Walgreen across the street. But I would go to Walgreen than cvs anytime.

The Service is the Worst they Never Get it Right it Seems There Never Wrong and I’m Never Right CVS Has BIG Problems

Oooooh my gosh. The pharmacy part of this store is the worst– from misentering my doctor’s information and calling a pediatrician I’ve never been to with the same name as my doctor to refill it (I’m an adult!), to refusing to fill the same prescription I had on file with an updated dose and making me wait instead until the doctor called them and demanded it. They’re not going to be 24 hours anymore, so that last fleeting merit they had is DONE. Buh-​bye.

My wife broke her back, has metal rods and screws in her back, she is disabled and and requires medication. Every time we go to fill it they treat her like a criminal even calling her doctor to be sure it’s okay.
If she has a script signed by her doctor and my insurance is saying it’s okay, why are they playing the prescription police and making her feel the way they do.
It’s unprofessional and leaves mw feeling like looking for a new place to fill a prescription. Where did the professionalism go. It will be our last visit to this store and most likely I will switch to a new pharmacy all together.
I do agree with the previous reviewer when he said the only good thing is that they are open 24 hours. Sometimes that’s helped when looking for medicine late for one or my children.
I’ve leaned that the Walgreens in Belleville is also open 24 hours, they have my business for now.

I used to live in New Jersey and this is my go to pharmacy in Clifton. Great staff and very friendly. Tony is the man.

There is almost always a long wait to have your prescription filled. Wait times of one hour or more are common. The staff are not knowledgeable or helpful. They kept calling me to refill a prescription every 30 days even after I begged them not to several times. I tried to explain to the pharmacy technicians that it was a PRN medication and did not need to be filled every 30 days. That was the way it was prescribed and it was written on the bottle. But they were unable to comprehend that. The only good thing about this pharmacy is that it is open 24 hours.

I can say one good thing and that is the pharmacy is open 24 hours — 7 days a week.
Pharmacy staff is incompetent, unorganized, and unprofessional. Examples: They have handed me someone else’s prescription, the wrong quantity of pills (I now count them there before leaving), called me to tell me my prescription is ready for pickup and when I show up it is not ready, there is a language barrier with some of the staff as English is not their first language, and they will leave you standing there while they work without even acknowledging you.

The store itself is nice, but the pharmacist I dealt with was very rude– he was rude to three customers on the phone, the woman in the front of me, and me. He seemed angry about having to fill prescriptions. After he angrily told me that I would have to wait an hour to get my prescription filled, I just went to another nearby CVS and got it taken care of by the friendly pharmacist, easy peasy.

Some things are good, friendly employees and, of course, the 24 hour convenience.
However, my doctor and I were recently very unhappy with them. Over the phone, I was given instructions by my doctor to take two doses of a prescribed medication for the first time. When calling it in, my doctor decided to give me the higher dose and told the pharmacist to be sure to tell me to only take one dose, and not the two that he originally told me. That message was NOT passed along, and I had a severe vomiting reaction to the high concentration of the medication. When I called the doctor back, he was (rightfully) pissed when he asked me about how many doses I took and I told him that the pharmacist did not pass his message along.
This was not a good experience, and I am very concerned that health care professionals could be so careless for such important matter.

My go-​to place for anything. It’s open 24 hours so no matter what I need at whatever time I can find it here.

I’m kind of surprised by the variability of the customer service here. Some of the pharmacists are super helpful and friendly, others will hang up the phone on you when your conversation is done without saying «goodbye» or anything remotely resembling a polite call ending, and seem constantly horrified to be at work. So it’s a bit of a gamble. But generally, I have been able to accomplish what was necessary here.
The last time I was there, I noticed that things weren’t in the greatest shape… bits of trash on the floor, a lot of dirt and grime. But you can’t beat the fact that both the store and pharmacy are 24 hours. And as far as CVS stores in this area go, it’s actually pretty big and spacious.

Open 24 hours. It’s got a large selection and usually anything you might need. It does just what it’s intended for. No complaints.

One of my favorite CVSs. The store is pretty big (even though the one in Nutley is a lot bigger).
Its clean.
There is always a wide selection to choose from.
The associates, well, they have their good days and their bad days. But who doesn’t, right?