Portrait Innovations

I had a wonderful experience here, I feel compelled to write a review due to all of the negative ones. The photographer taking pictures of me and my 2 sons (ages 3 and 4 months) did a wonderful job. I came during a weekday and she spent a lot of time with each of us in various poses/​backgrounds. She was very patient and did her best to capture nice photographs. As for the pricing, I did feel it was a bit high for the packages. They have a lot of options you can chose from to bring down the price but I was so happy with the shots that I purchased a more expensive one. I also came here for my Christmas card photos last year and was very pleased as well.

Went during a weekday, so didnt have a problem with waiting around… But, I still felt a little rushed during the shoot. Came here for newborn photos and I got more pictures of my 3 yr old. Honestly, the 2 guys who were doing the shoot were super nice and I thought everything was going very well. The problem came when I got to see the pictures. I literally only liked 1 photo. The guy who was taking photos was new and orienting, so i’m not sure if he even had any skills. The pictures are seriously terrible. Somehow I walked away spending close to $ 160 and hating all but 1 picture. I probably could say something and get my money back or even retake the pictures, but i’m not going back to do that with a newborn and 3 yr old… once is torture enough. I won’t be coming here again though.

This was my first time at Portrait Innovations, but I was really happy with every picture that came out. From the poses, to my hair and outfit Marcelo really helped me out to make sure I looked 100% my best in every picture. I will definitely be back for future pictures. Marcelo is definitely the best employee there! For those saying they had a long wait, they were probably late or it was a busy holiday season where people were taking a while getting dressed in their outfits etc. I went in at my time, put my outfit on and was quickly taken inside.

Not the greatest experience I’ve ever had with a photo studio.
Booking the appointment went well. Upon arriving we were informed that they were short one photographer so there was a bit of a wait, about 30 minutes, I was cool with that. When my photographer (Michelle) introduced herself, she didn’t ask any questions (what type of photos, or even what the photos were for). The poses were bland, generic, uninspired — turn this way, click click click… turn that way, click click click. Though she wasn’t rude or nasty, she showed no personality, engagement or enthusiasm. Maybe she was having a bad day (happens to all of us right?)
The pictures were just meh. I needed digital photos more than the actual prints, but they push you into purchasing these expensive packages just to get the cd. She didn’t explain any package options, nor did she ask what I wanted. She just clicked on different items (calendars, books & such), and created an exorbitant photo package full of things I didn’t even want. I felt rushed the entire time, like she just wanted to get rid of me. Once we narrowed the package down to stuff I could actually use, the price was more than I wanted to pay but at least at this point I didn’t feel like I was being ripped off.
I need graduation pictures in June but I won’t be going back there. I’d rather find a photographer that’s more interactive, professional, engaging, and at least acts like they want to be there.

I waited over an hour for my photo session after three families who came In after me went. I finally went up to the desk to ask how come three families went before me and she said they skipped over my session and then they put us in a Christmas room when I was there for a first birthday photo by waiting so long and getting moved around into different rooms my kid was no longer happy and I could not get any good photos very unhappy

This place is horrible!!! I had an appointment time of 5pm when we arrived they told us it would be another hour. With a 4 month old I purposefully scheduled at that time because he would be the most cooperative. They could have cared less. Don’t waste your time here. Find somewhere else to go.

We went here for a Mother’s Day shoot for my baby and I. I have nothing but good things to say about Princess, she’s amazing! She was able to get our little guy to smile and giggle over and over again and was very patient and pleasant. I would recommend asking for Princess when you book a shoot!

The photographer was great whoever management «lee» was pure disgust! From rushing my entire sit down session and talking down to the photographer that was helping me. To out the icing on the cake she was screaming and cursing through the glass print doors while I was paying with my 9 year old daughter and 2 year old son. I will never deal with them again !

I never did one of these portrait studio places before. I figured this would be a better brand and experience than your average mall studio place. I booked my appointment online about a month in advance. Complete waste of time. Not worth it. I rather pay more money and not deal with such horrible customer service. I had to wait 30 – 40 mns past appointment time. When I first entered there were people lined up to complain about wait time and confusion. The Clifton Commons location is not equip for the holiday rush and the Manager, «Princess» walked away in the middle of our shoot when the photographer needed her to distract my toddler for a good picture. No effort what so ever. When I complained to her about our wait for our scheduled appointment and the lack of distractions for children waiting, she basically just said it was the fault of all the finicky children. DEAL WITH IT. you are the manager. prepare yourself and your staff for what you know will happen. Maybe explain to customers how this process works. Maybe not overbook your appointments so closely together. Maybe get the back room people that were just standing around to hold up some distractions and help the photographer. Maybe I am asking too much from your corporation. I learned my lesson. I rather pay more money and not deal with such horrible customer service. My husband complained of NO DIAPER CHANGING TABLES in restrooms.

I’m not sure what’s with all the bad reviews, I had a good experience I took my son to get Christmas pictures a done, it was packed so I waited close to 30 minutes. My photographer was very nice & helpful she tickled my son till he cracked a smile so in most of the pictures he was smiling really hard which is what I wanted! Now the pricing is a little over priced I should say but I couldn’t help & get many photos of my son he looked too cute! But next time I will head to jcpennys or something, because paying close to $ 300 for pictures is a little ridiculous but I can’t complain they came out wonderful

[Edited due to updated resolution from this studio].
My group had a great actual studio experience here. The photographer was very friendly, accommodating and took good shots. The sheet prints from the studio come out crisp and sharp. However, buying the «high-​resolution» photo CD feels like a total scam, and the customer experience is extremely unsettling. This review primarily revolves around a higher-​level, corporate problem with Portrait Innovations.
I agreed to buy a very expensive package in order to obtain a high-​resolution image CD (which I was advised by the studio to buy in order to get the print size I needed that Portrait Innovations didn’t offer), but ended up feeling swindled and deceived once I received the CD. All the photos in the «Purchases Images» folder were blurry and low-​quality. I checked in Photoshop to see if they were the 300 dpi «hi-​res» standard of today, and was shocked to discover that they were only a 96 dpi resolution level blown up to large dimensions, hence the unprintable quality. They were unusable.
First I contacted the studio thinking this must be a mistake, but was told that 72 dpi (web standard — the lowest res you can go) is their standard. So I contacted corporate customer service to explain that my receipt says «High Resolution CD of Purchased Poses» yet I received low-​resolution images. Instead of receiving assistance or even just recognizing this as an error on the part of Portrait Innovations, I was ignorantly told that 96 dpi is the high-​resolution standard… which is not right.
You don’t tell a customer they’re buying a photo calendar and then produce photo mouse pads for them and play it off as the same thing. Likewise, you cannot sell customers «high-​resolution» CD packages and deliver them low-​resolution CDs.
Again, this Clifton studio itself — the photographer we had and their sheet prints — are good. And in the end, after aggressively complaining to corporate enough, this studio did ultimately send me the hi-​res images I paid for, which I’m grateful for. But I can’t imagine how many people (especially without the digital photography background to know how to explain how unprofessional this is) are ripped off by this. As an overarching business practice, Portrait Innovations should not be tricking customers into buying $ 297+ packages in order obtain a high-​resolution CD of low-​resolution, poor quality, unprintable images. They need to take accountability.

Took my daughters and my wife for a Xmass picture. When the photographer started the session the front desk lady came with another family who stood there watching us waiting for their turn. In a minute the pesky and rude lady along with the client started pressuring the photographer to hurry up and then literally walked in the room with her group half way through. I do not know how I managed to contain myself and not explode!!! NEVER WILL WE GO THERE AGAIN!

This place is a little bit of a mess. Trying to get a family photo for Christmas postcards, me and the family tried this place one chaotic night. After waiting 30 – 40 minutes after our appointment, our photographer was ready for us. He had no imagination and kept asking for our ideas. I don’t go to a photography business with a personal portfolio-​I expect them to help us with creative/​memorable poses. When all was said and done, many pictures were dark because he used the wrong type of flash, it seemed. The next day when I went to see if the pictures could be touched up by lightening them another photographer felt that he seemed to use a flash meant for another type of pose. Going to have them lightened was another fiasco that absorbed 1 and ½ hrs., of my workday! They gave us the photo cards for free which was nice but sent us out the door with too few envelopes-​shorted me 80 to be precise since we have 100 photo cards. Have decided not to go back and have the other pictures lightened for the larger exposures. Lightening them just starts to wash out the colors.
The problem — the photographer should have taken them correctly in the first place. Not happy with the outcome and probably won’t give them another chance to get it right. There are plenty of other more professional and well-​priced places to go to.