Nordstrom

I have to say, I am thoroughly unimpressed with service in the jewelry department at this location. If I could leave a review just for that department it would be a one star. However, I have had good service in many of the other departments so I’ll give them three stars.
To be more specific about the jewelry department,
On several occasions I’ve attempted to get service in this department when 2 – 4 people are working it and waited an incredible amount of time. Then after waiting been given an attitude. I will say that 2 of the 4 women working in there are quite nice but, the whole service staff seems highly unorganized. The other two not so much.
Avoid the older blonde woman if you can because she really doesn’t seem to enjoy working there and shows it. Also, don’t bother with the younger woman named Holly. Especially if you are in later in the evening on the weekend. It seems she has better places to be and if you are slightly indecisive about your $ 600 watch purchase you may receive a eye roll or two.
The real positives of this location are the coffee bar, lingerie department and Savvy area. I have never had a negative experience in any of those areas and if it weren’t for the consistent lack of Nordstrom quality service in the jewelry dept. I’d have left a 4 star over all review of this location.

Bought a suit here, and I wanted to go with the most expensive suit purchase I have ever made, but didn’t want to get too far out of control on a budget — I kept my budget around $ 700 and was very pleased with the results. I purchased a Hugo Boss suit which was PERFECTLY tailored at no cost, I am usually VERY picky when it comes to tailoring and have sent back many items to tailors in the past so this was a big plus for me. Also, the sales rep Brittany was great, she was helpful, not pushy and provided excellent customer service.

Im a forever fan of this location. It is always clean even during the busy season, and the employees have been great. My review nainly covers the main floir. hewelt, purses, perfume, and shoes.
Some people get intimidated by the name Nordstrom. They feel like you have to have won the lotto to shop here. Not at all true. Sure, it’s not Kmart pricing, but I feel the quality of the brands equal the price. You dont get something from here that just falls apart. For that, you should think of your buy as a tiny investnent.
Again if you haven’t hit the lottery, you don’t need to feel pressured to move along if your outfit isn’t name brand this and that. You dont need to feel that way. I have experienced nothing but helpful people no matter what I was wearing, who I was with, and what my intent was. Go ahead, ask for 20 perfume samples. Try on 50 pairs of shoes, nobody cares. You will make someone’s day go faster I can tell you back from my day of working in retail. Standing around sucks when you have 5 hours left on your job and nobody asking you for anything. If you want to look, do it. Great store with nice itens all around to browse and potentially buy if you’re in for that reason.

I’m just rating the perfume department as a perfume collector.
Their perfume department is an A++! Very beautiful and easy to find everything. I love that they have vials and pots for you to fill with products to try, they really understand customer service. When I make full bottle purchases I always try to come here. It is superior to the somerset nordstrom perfume department, although the somerset one isn’t bad either, just not as nice.

This review is mainly going to be of the Men’s clothing and shoe departments.
While this Nordstrom’s is probably the smallest of the Michigan locations, (I can’t recall how large the Twelve Oaks one is) it’s still a great store.
The high-​end offerings compared to Somerset are a bit lacking (very little Burberry, Don’t carry Ferragamo shoes, etc).
The one thing that stood out for me was how organized and clean the store is, which is very nice.
My one complaint is that none of the employees were really helpful. I walked around Men’s for about 30 minutes before I actually was approached by a salesgirl. The two guys working in purses completely ignored me for the 15 minutes I spent looking at gifts.

Visited during the crazy week before Xmas with a defective Ugg boot I’d bought the previous year. The staff were extremely helpful after I’d contacted Ugg and was told my return would have to be sent to Australia and returned to me in a few weeks. Not great news for expensive boots I only wear a few months a year during the middle of winter. They found me another pair, located the receipt in their system, handled the exchange, and were extremely pleasant through the whole process. Easy peasy!

Great Cosmetics section. I almost like this one better than Somerset. Very friendly staff.

WOW! This place stands for their customer service. Every associate is so attentive. When the Nordstrom brothers set goals for how they wanted their customer service, this was their example. I can see why they were the number one new store now. Usually employees tend to get lazy after having some glory, but not this store! They have really great employees, and many great things ahead I hope. Thank you for the phenomenal service, and good luck!

This Nordstrom’s, while smaller than the one at the Somerset Collection, has a great selection and GREAT customer service They do not take your patronage for granted, they work for it. I rarely leave without making a purchase.