I would not trust their service department. They must be either incompetent or dishonest. Bought a used bike from them last year. The bike ran fine for maybe two weeks before I had problems. Turns out the carbs were dirty and the carb gaskets were completely worn. Combine that with the fuel petcock that was broken; the engine, engine oil, and air filter all got flooded with fuel… Not good! What upsets me is they knew about the issue and promised to fix it before I picked it up. So either they couldn’t find the problem(incompetent), or they chose to ignore it(dishonest). Then they wanted to charge me to have it looked at. What? This was a great inconvenience for me as a newbie rider, but I did the research and fixed the problems(and others) myself. On a good note I did learn a lot about the bike. Bottom Line: Do not trust the service department here and don’t buy their used bikes…