David’s Bridal

Yes, they have affordable Bridesmaid dresses, but absolutely terrible service. We walked in and the place was a zoo. Literally a ZOO! Even the consultants were running around like chicken with their heads cut off. There was no break between Wedding gowns, bridesmaid dresses and prom dresses.
We got there 10 min before our appointment and it took them 30 min before our consultant acknowledged us. Second, our consultant was double booked with both a bride and our group. At this point, we said screw it and pulled our own dresses and tried them on and left!
Do NOT go unless absolutely necessary! It was the worst bridesmaid dress shopping experience ever!

So I and my future mother-​in-​law went to a bridal show here in town. So after we were done, we decided to stop by Davids just doing a little scouting to look at their brides maids dresses and veils. We were there about 8 – 10 minutes when a gal came over and asked us how we were doing. «Fine just browsing» we stated. She then let us know that we needed to sign in up front, we let her know that we were not wanting to try anything on and were just looking but she stated that the ‘hostess’ (don’t know what the woman at the podium job title is) needed us to sign in. Weird, but fine. We went up there and the following conversation ensues:
Hostess: «Hi how can I help you?»
Me: «We were actually told to come up here to sign in.»
Hostess: «Yes, were you looking for anything specific?»
Me: «No just browsing, seeing if you have anything I may be interested in for my wedding.»
Hostess: «Well that is good. We wouldn’t be able to get you in a dressing room and all our associates are busy and cannot help you look around. We ask that you do not take down any of the dresses.»
Me: «…You know what, we will just look elsewhere.»
If you are in a business where you are expecting your clientele to spend thousands of dollars, maybe you should work on being nicer to potential clients. It was so off putting and I will not go back there.

So right as we walked in we were ignored. It took them awhile to decide to help us. When they did they were rude and short and weren’t happy we were there. Horrible customer service. There were 4 people standing there talking the one in training was the one who decided it was the right thing to do to say hello

If I never have to use or be party to David bridal ever again I will be happy.
They are just in it for the sale and treated us as such.
First we set up a time to go in to find dresses for my bridesmaids.(easy) They took my name and the names of the bridesmaids, wedding date and everything.
The lady that was helping us seemed spacy and not terribly knowledgeable in anything. My girls were back and forth to the rack to find the dresses they needed more than the lady helping us. She seemed to disappear and not really care about us. Then when we found what we were looking for the girls weren’t ready to order and she didn’t really want to give us the information on the dress and said that the earlier to order the better, although we were almost 9 months out.
We left with the information we needed that day.
Later my first bridesmaid when back in to order the dress. She text me asking if they had my information. Well, I had thought when they took it the other day they would have it. They had even asked for my wedding date but had nothing on file.
I was worried but they got us in the system and we started ordering dresses.
At one point I decided that I wanted to match with my bridesmaids via colors.
So I asked one of my bridesmaids to ask about getting extra fabric so I could have a ribbon on my dress to match the ladies.
Well not sure what exactly happened but I know my bridesmaid knew what I wanted but she told me that they had told her that I would have to have extra fabric added to one of their dresses ($$ extra charge) and then it would have to be removed when the dress came in. ($$ extra charge.) WHAT ?
I got confused, so I called in myself. Same answer. What?
This is the point where I got online and emailed the headquarters, or whatever. I told them the scenario and that I just was looking for extra fabric to make a ribbon or wrap for my wedding dress. The email team told me to call my local store and they would be able to assist me. This is where I started to lose my cool. I wrote a lengthy email telling them how unhelpful the store was being and what exactly I was looking for and all I wanted was to match my color scheme of my wedding. How hard is that? I am not a bridezilla by any means but this was becoming ridiculous!
They responded that they would have someone contact me.
AMAZINGLY that evening around 7 I got a call from the «manager» at the DB. I luckily had a couple of my bridesmaids there with me to keep me calm as once again I explained how nuts this whole back and forth situation had become!
She agreed that she thought there was a break down of communication.
She didn’t really apologize but finally they understood what I wanted and it would be $ 15.00 for the fabric. OF COURSE (sarcasm) ill be HAPPY to pay you more $$ cause that is all that this company wants. They couldn’t just give me this after all this mess? — I pay over the phone right there cause I had to. — She also proceeded to turn it around and make it sound like it was my fault.
At that point I about had enough, I wanted off the phone and if I didn’t already have my girls invested in these dresses I would have gone elsewhere.
She did offer extra $ in some photo card that they give away anyway. Fine whatever thanks.
Months later I go to pick up the dresses. — — — — — — –(hold your breath)
The same lady that initially helped me in the very beginning was behind the counter. She returns with the dressed and the little bag with the matching wrap.
I asked her about the cards for the photo thing that I was told I would receive. She had NO clue what I was talking about but had a stack of them on the counter and handed a couple to me. –scoff– what a joke.
I have never felt so much anxiety towards a company and so much distaste. I hope to never have to use them again. I think the only reason they are still in any business is because they are linked to other companies for matching color schemes and craziness like that.
Typing this up was like reliving the stress and I don’t like giving bad reviews BUT if I had the option I would have put 0 stars.

Would not recommend going to David’s Bridal, I felt like the employees just want you to buy any dress to make money off you. They don’t take there time to help you find the dress you love and the lady that was helping me, kept rushing me to buy any dress.

Where do I start.
The first time I went into David’s, I had a great experience. Rickell helped me and she was fantastic. I found my wedding dress, which I LOVE, in less than 4 hours.
I went back several times after this and every single time I was in there I had TERRIBLE experiences. The staff here (besides Rickell) has NO customer service skills what-​so-​ever. The managers are unhelpful and very insensitive to the industry they’re catering.
I took a day off work to plan for wedding stuff, and my mother and I decided to go into David’s to look for headpieces. They were holding onto my dress for my up-​coming alterations appointment, and when I asked them to pull it so I could coordinate it with the headpieces, nobody could find my dress. They disappeared for 20 minutes, and when I finally found someone (of course she had moved on and was helping another customer by then) they asked me if I was sure I didn’t take my dress home with me. They finally found it (a whole hour later) and when they did, I was told that the reason they couldn’t find it, was because their alterations lady had «put it in her secret hiding place.» A total waste of a day. Needless to say I took my dress home and canceled my alterations appointment with them.
We had already ordered flower girl dresses for my daughter and my sister– when I went to pick them up they were completely wrinkled and DIRTY. The managers walked away from me without explaining how they were going to fix the problem or anything. I went back later that night to find that they had steamed the tops but the dresses were still dirty. Deb, the manager, informed me that she would personally handle the situation and make sure the dresses were clean by the next day. When I went back in, the dresses still had a few black spots on them. I asked if we could re-​order them and make sure the new ones were clean. Deb informed me that, even if we reordered them, there is ALWAYS chance that the dresses will be dirty. She also told me that ANYWHERE you go, you always have the risk of having a dirty dress ordered. (completely false information). These dresses were brand new, there’s no reason they should be dirty. When I asked if I could get refunded for the poor quality of the product, she informed me that all sales were final. I either had to settle for dirty dresses, PAY for drycleaning for them (even though they’re brand new) or lose my $ 200 and go somewhere else.
When I asked Deb if she would settle for these dirty dresses for her wedding, she said that she would.
To me, this blows my mind. It’s not just their poor customer service but irks me but their lack of accountability and integrity disgusts me. No bride, let alone ANY customer should be treated this way by any retail store. It’s clear to me by the lack of competent staff and lack of regard for their customers that David’s Bridal is anything but «the best» bridal store. I would STRONGLY reccommend that anyone and everyone AVOIDS stepping foot into this disgraceful store. They will only cause more stress into the already busy lives of a bride-​to-​be.

My sister and I had a great experience here. You always hear some negative things about Davids («wedding warehouse» etc) but we were treated extremely well here. Sarah helped us out from the second we walked in the door. She made us feel very comfortable, let us pull as many dresses as we wanted, and waited patiently to help zip/​tie/​lace/​etc when my sister needed it. The two favorites for the day were two that we didn’t pull-​Sarah pulled them! She had a great eye. While my sister was trying on dresses, several different staff members stopped by to chat and compliment my sister.
We left to go look at a few other stores and David’s offered to hold a later appointment for us so we could come back and try the two contenders on. Lo and behold-​we went back that day and bought my sister’s dress. The staff made it such a positive experience for my sister and I would definitely recommend this particular store.