Verizon

We have been Verizon users for about 15 years and have been to this location in the past to purchase/​upgrade our phones. We have iPhones. This time I went in to the store as my iPhone suddenly started having lines across the screen and locking up. I was greeted promptly and a girl offered to help by looking at my phone and looking up our plan. So my phone was still under warranty so I shouldn’t be charged however she told me they don’t have technicians at their stores anymore. So she would take a look but was not a technician. She took my case off and said there was sticky stuff on the back of my phone so it must have been In water or juice. I let her know it had never been in either and the stickiness was from the original sticker that was on my phone. She told me that I could get a new phone since it was under warranty but she «suddenly“didn’t have any at the store and she said because of the «condition» of m phone I would get charged. That ticked me off as my phone was in perfect condition and is always in the case. She said I would have to go to the Apple Store. She was very rude and basically made it known that if I wasn’t there to buy something or pay for a fix then they would not help me. Horrible service! As a side note, I ended up going to the Apple Store for the first time and it was the BEST experience! So nice and polite and helped fix my phone!

Brought in my phone for a simple upgrade and we were off to a good start. The salesman was helpful at first, then said he needed to remove the glass screen protector, which had a little cracking in the corners so he could make sure the screen itself was not damaged. He removed it and it turns out the screen was fine. Then he put the phone on a flat surface and discovered it was a little bent and there was a chance that if it is later determined that it is too bent I would be charged $ 600 automatically. We discussed options and I left, only to realize that he still had my screen protector so I went back. He said he couldn’t put it back on and I would need to purchase a new one. He said it was unusable anyway, but it was actually just cracked in the corner a little and working fine until I brought it in there. He also tried to pin the responsibility on me saying I asked him to take it off. I asked to speak with a manager. He told me that would be a waste of time because the manager would never approve replacing the screen protector for free. The manager actually agreed to replace the screen protector without hesitation and the problem solved, right? No, I get home and get a notice that my account was charged for the screen protector anyway. Had to call back the manager to get it resolved. Then a few days later, after seeing if I could get the phone straightened out, I went to a different Verizon store to try to upgrade. They shared the same concern about the phone being bent, but told me I would only be charged $ 200 or less if the phone was later determined to be unusable — very different from the $ 600 the guy at this location told me. Have had other disappointing experiences at this store, but I’ll spare the details for now. I like Verizon and their phone support has actually been very good in the past, but I would stay away from this particular store.

There is something seriously wrong with the people hired at this location. I haven’t had such terrible sales tactics used at any other Verizon location except for this one. I’ve dealt with Merle Hay location and two years ago Waukee, both great experiences. The two times I’ve been to the Clive location I’ve dealt with sales people who are not helpful and trying to upsell every chance they get.
I’ve been a Verizon customer since they were making cell phones and my experience here ticked me off enough to consider heading to another company. Let me also state that I know my stuff when it comes to phones and plans. I was looking at a new phone and plan with some questions I wanted answered in person. I also planned on purchasing a new phone and plan on that afternoon, however I was not having it after this experience…
Nicole was the person who «helped» me. She started off ok telling me about my plan and phone, all of which I already knew and told her I knew. I was basically in there to check out a new plan and a cell phone. All of the sudden another salesman turned up some speaker across the room and she started trying to pitch me speakers for my phone! I said no thanks, I don’t need any. Kept asking, well do you listen to music… I said I’m good lets get back to the phone. Really??? Did that just happen?
Next we talked about the phone with the qwerty keyboard, I couldn’t remember the phone name but she tried to tell me it was a different one than it was. Then she tried to tell me I was thinking of their new Edge plan. I said, um no, it’s a phone name. People were kind of over in that area but I should have taken her over there and pointed it out… hey know it all… see I know what I saw. Don’t try to tell me I“m thinking of a payment plan.
So then… oh this is great… while looking at my plan earlier she said oh you barely use your 4G. Yes, I said I want to go down to 2G since I barely use data. My mother, who is on my plan, won’t use any. Later she tries to tell me that I need 4G out of nowhere. I just flat out said, no I won’t use that much. Nicole, you are a HORRIBLE listener and know it all.
After I asked if I order online (I thought there’s no way I’m buying anything from this person) can I come in and set the phone up in the store with help if I need it? I wanted to see if there was a charge for that, who knows these days since they charge $ 30 to upgrade hahaha! So Nicole tells me oh yes feel free to come in and we can help set you up AND THEN YOU CAN BUY SOME ACCESSORIES FROM ME. Oh lord girl!
Before I left she gave me her card which I promptly looked at for this review, tore up and then trashed. She caught me looking at accessories and asked me quick, oh do you need any accessories? She looked bothered when I left with nothing purchased.
She should be glad I didn’t tear up her card in front of her.
FYI VERIZON AND NICOLE PEOPLE DON’T RESPOND TO THESE HORRIBLE SALES TACTICS!!! LEARN TO LISTEN TO PEOPLE AND DON’T UPSELL!!! I would have bought my new droid mini and the enact for my mom with a new plan had I not been teated with such disrespect.
I feel really bad for older people they get their hands on who know jack about phones and plans.
Stay away from this location!

Me and the wife went in to find out how much it would cost to get out of our contract, The salesman was Very helpful, Courteous and attentive. He saw that my wife work for a local restaurant chain and asked if she was receiving her discount. He took the time to look it up found the information and told my wife she needed to bring her paycheck in to verify the company name, Gave her a card with the info she needed when she returned. We returned yesterday to attitude and disappointment. The guy who helped us was condescending and rude, He informed us she was not eligible for the discount and they could do nothing about it. Of course after 45 mins of showing a new hire on the fine art of wasting our time. We are leaving Version and moving back to the stone age to a landline. Find another carrier that doesn’t cave to the NSA so easy or buy 2 cups and a string but skip this company.