Baskin-Robbins

Thumbs up on service! I’ve been to several BR’s an usually the service is lacking, but not this one. Kudos to the team here for making a visit pleasant. Clean shop, smiling faces and full freezers… yaaay!
You all know what to expect at a BR, so no need to elaborate… just know that this location, in my opinion has terrific service.

I’ve been going here for as long as I can remember. The employees have always been great, I love Baskin-​Robbins’ ice creams and the flavors here rotate around frequently enough to keep variety, and I adore their cakes. I don’t recall ever having a bad experience here.

Just went here. Employee was in the back just like previous post said.

The ice cream here rocks. I also love that this place is so clean.

Seriously the BEST Baskin Robbins! I’ve been coming here for years and choose here over the shaw and Clovis location because the employees are so nice and give you such amazing scoops! Sometimes gets a bit busy but I guess everyone has the same idea at the same time! Will only go to this location!

First of all let me say I love BR Ice cream. It’s a shame that this place is so poorly run. First of all I am a regular. I come all the time (1−2x’s in the summer). I have never been greated with a smile by the employees. They are always in the back looking through their two way glass until people come in. As soon as they serve you they go back to the back. Kid you not this happens ever time I’ve been there without fail. They hardly speak to you and make you feel as if everything you ask for is physically hurting them. I could understand the employees not being out in the shop if the dinning area was clean… but it never is. I hope the owners or people who work here read this. Not to be rude, but you guys need to seriously step up the customer service! People don’t have to come to you for ice cream. You are not doing people a favor by just being there and handing them the ice cream that they want. You are providing a service. Maybe the owners can bring in a professional trainer to teach the employees some basic customer service activities.
1. Always have someone in the front of the shop, period.
2. Greet every customer with a smile and welcome message. Example:
«Hello I’m Lori, welcome to Baskins Robins. Let me know what I can get for you today.» «Can I offer you a sample of something?»
3. Take ownership of your shop, keep it clean
4. Offer samples if people are looking
5. If a family has kids, give them a sticker or baloon.
6. Talk to people about their day, make good conversation
7. When people ask for something say my pleasure (And mean it)
These are just a few examples of simple things, that if done well, will turn your shop around completely, but you have to buy into it. If you don’t want to serve people then get out of the customer service industry. It’s as simple as that. If you don’t make it a good experience people will stop coming. I’m on the verge of not coming back. Please turn it around. Thank you!