Oak Tree Property Management

Ok, let’s set the record straight here. Oak tree is the most professional, responsible, fair, and responsive property management company I have ever worked with.
Kevin and Lindsay have been managing several homes for me for 12 years. Compared to other companies I have worked with in Fresno and elsewhere, they are the best.
Oak tree is very diligent and on the ball. They protect both the Tennant and landlord, but do stick to their guns and execute the terms of an agreement. That is what all parties should expect.
I highly recommend!

Oak Trees professionalism leaves much to be desired. They stood me up twice and said they called when they didnt. Another property I viewed of theirs was so smelly. I asked if it had been cleaned? The smell of cat pee almost knocked me over! Good thing I didnt rent from them. I say RUN!

Extremely rude! We recently started being managed by this management company and they are rude we love the property we live in but if management continues to be rude when we put in request to fix our ac unit I want to move out asap! I tried explaining it’s important since I have an 8 month old baby and I’m 7 months pregnant and we don’t do good on 100 degrees weather in a four plex where heat rises and gets trapped. But of course they’re in an office where ac works great so they wouldn’t understand. I can’t imagine fainting when I’m home alone with my baby. I really hope management gets better because I love the property but I’m not staying here with rude management because they sure aren’t rude when they take our rent money.

I am an Owner and a Landlord, and I have been using Oak Tree many years now. They are a super manager and the negatives I have read on Unilocal seem typical of Tenants. Tenants always have an ongoing conflict with any manager when they don’t get their way on everything. I highly recommend Oak Tree Management. They are very professional, sophisticated and efficient. I also think they are fair to Owners and Tenants alike.

We’re not people who enjoy criticizing others, but a humiliating lack of customer service from this Property Manager (PM) throughout our 1.5-year tenancy has caused us to make an exception. The following four examples help show how our family was treated as a subordinate client.
The first item involves being blamed for green waste containers left by the curve side for several consecutive days (considered non-​compliance with city ordinance) while we were on vacation. Knowing all too well that we’d be out of town, we left all trash containers in their proper storage. However, upon our return, we were automatically held responsible via phone call and subsequent written correspondence, and we were asked not to do it again to avoid paying a fine. Had a proper investigation been done, it would have been noted that the gardeners (who were directly hired by the owner) were to blame for having the habit of leaving the bins out as a courtesy, but which happened to backfire in our absence.
The next example revolves around being asked to substantially increase water consumption (at our expense) to irrigate the grass during the worst drought in recent history. We had no issue initially — it was included in our rental agreement that we would help with the maintenance of the lawn. Nonetheless, we found it disconcerting that the owner’s request was acted upon immediately, but when we requested for the owner to consider employing a water-​saving landscape alternative, we were met with reluctance and subsequent disregard by the PM.
Assessment of an unwarranted garbage disposal fee also came to be a subject of discontent. After many times of cleaning the feeble appliance, we called the PM to inform them of our fruitless labor and requested to have it looked at to improve performance. At this point, they could have simply instructed us to leave it alone because it was a known issue that the motor was not strong enough to be more effective. But a repair person was quickly provided to us, and his lack of expertise concluded that a small seed was the cause of inefficiency. Obviously, this caused the owner to refuse to pay for the repair visit as it was believed that our negligence had been responsible for the blockage (even though we never used it beyond its intended use). Disgusted with the outcome, my wife called the PM to complain about the charge, and she was told that the «nature» of the service call made it necessary for us to pay. But just as we expected, the garbage disposal clogged back up the very next day — without us having even touched it. A second repair person came, and he correctly found that the appliance needed to be replaced with a newer model to avoid unnecessary clogging. We then went back to the PM with the new findings, but all they said was for us to provide a written request for the owner to decide whether or not to cancel our fee, which we did immediately. Unfortunately, the PM didn’t even have the courtesy to respond to us one way or another, most likely because the owner was never contacted to begin with. We can conclude that either the PM forgot to follow up, or it hoped for us to forget about the issue at hand. Either way, it’s unprofessional on the PM’s part, and it’s certainly not the way we’re used to doing business. To add insult to injury, the PM cowardly discounted this fee from our rental deposit when we moved out, without further attempts at granting our request.
The last point concerns charging us for a drape rod upon moving out, erroneously claimed to be missing by the owner. What I find so appalling about this discrepancy is that the drape rod was simply moved by us from the kitchen to the master bedroom, and the PM’s property photos — which they were very quick to alert us of prior to moving in — should have caught this fact. It is true that the owner should have kept accurate records, but they are also paying the PM good money to keep track of this. Coincidently, the PM’s lack of due diligence does agree with an online rebuttal to another of their many negative reviews: «The tenant was only charged for items the property homeowner instructed our company to charge him for». With that logic, the tenant has an uphill battle to fight and is the only one who stands to lose.
We’re delighted to have moved our business elsewhere. At this point, we’re just providing the facts to help others avoid falling into the same trap we did by signing a lease with this PM. We have a young baby to take care of, and we don’t have time or the energy to continue quarrelling back and forth for their lack of quality service and for the funds they improperly discounted from our deposit.

No matter WHAT this company posts do not believe them! Only after 2 months and me constantly threatening them with a lawsuit did they even want to «work» with me. By then it was a matter of principal and NOT the deposit they literally stole from me. Please! do your research on ALL of the online review sites. They claim to have tried to settle disputes but they have to be forced by threats of litigation

Worst MANAGEMENT company EVER! I can’t believe I hadnt seen the rating before but Im not surprised!!! You do as much as possible to communicate, but yet they push you to the side and IGNORE you!!! Management, and staff are horrid to have to work with!

The reviews on this company are spot on. The company is extremely unprofessional and they do not care about their tenenats. I cannot speak for the people who do own the homes but in my opinion I am sure they do not know what is going on. Oak Tree management instantly puts the renter on the defensive and they show little to no care that we are their customers as well. I went against my better judgement renting from this company and I am paying for it. I understand that they have properties for rent but be very catious as the company will do nothing for you after you move in. I am extremely concerened about my deposit as well and I am already putting things in place for litigation to occur immediately if I have a single problem. My house is cleaner now then when I moved in. FYI, the house was never cleaned.

One of the worst rental management companies I have ever come across. Look at the reviews on yahoo and it repeatedly states that the company only cares about collecting fees from the homeowners and disregards repairs to the homes. Of it they do repairs, it is usually sub-​par in quality.
As for potential renters, the company is equally bad. The gentlemen showing the homes BARELY knows anything about the property. You can get more info from the craigslist ad. After asking 3 – 4 fundamental questions about the house, he told us to just call his office and the secretary can answer our questions. Ummm. hello, you’re the one supposed to know these answers so why don’t you call your OWN office and ask instead of standing around and not doing anything. So we give in and call the office and ask if they can check with the owners if a later move-​in date is ok. They immediately say no because they are «certain» that the owners will say no (so you know the owners that well but fail to know if water is included in the rent?). I dare to disagree because the house we were interested in has been on the market for 87 days and the management company has been forced to give a discount on first month’s rent in order to move the property. I’m pretty sure the owner is willing to give a little leeway for renters about to turn in an application. Anyways, the management company keeps refusing to ask the owners a simple question and said they will only ask once we paid the $ 50 (2 people) application fee. So in essence, they just wanted to guarantee their app fee before doing any work and didn’t really know what the owner will say. So not only are they NOT working for potential renters, but also NOT working for the home owners. In the end, we didn’t turn in applications because it would’ve been too much trouble to deal with Oak Tree Property Management.
Rude/​lying secretary, clueless employees, bad customer service and unwavering stubborness earns this 1 star. (0 stars if they had the option)