PetSmart

Some of the employees act like their a few sandwiches short of a picnic basket but in the grooming dept they are awesome! Prices are good and my dog always come back freshly cut and smelling wonderful! Will make this our go-​to for grooming

I have been taking my two little ones here for nail trims for the last few months and usually was very happy with the service. Today a young man did my girls’ nails and boy am I displeased. My Yorkie has long hair and usually two groomers will do her nails so the hair doesn’t get stuck on the dremel. As I had had no issues before, today I went to pay for their nails while he was finishing up with her. When I got home I noticed a huge clumped mess of hair on the side of her leg. I immediately called Petsmart and they basically told me the dremel doesn’t do something like that. Strange that before, two groomers would hold her to avoid this same issue! They offered to brush out the area but it will be impossible to brush out. I had to cut it off! I will not be taking them to this awful place ever again.

I have a persian long hair named Mrs. Peaches. She just turned 1 year and since it’s getting warmer, we decided to take her to Pet Smart and get her lion shaved. I asked the groomer SPECIFICALLY to be careful, as I know Persians skin is very thin and delicate. Mrs. Peaches hasn’t been able to move a muscle since we picked her up from the groomers. it is now day 3 and she is now forming scabs under her armpits and behind her legs where there is a red rash not to mention they completely disregarded the fact that she has nipples and SHAVED them right through. Now, to anyone considering taking your pet to Pet Smart please think again. This is so sad to see, my cat refuses to even lie down. I know this because I woke up at 3 am to see her in the same exact position standing up with her head hanging down so low… the nerve of these people. THIS IS AN OUTRAGE. I am taking further action.

Recently I left both of my Dachshunds at the pet hotel in a dual oversized pin for 10 days. It was one level below the suites at the location. Unfortunately, when we returned from our 10 day vacation we noticed that both dog blankets and individual crate bedding were wet with urine. Staff told us the washing machine at the location was broken and had been broken for several days. This was disappointing but more so when we brought the dogs home, both of them had caught kennel cough. I would not recommend this location for overnight stays until they address these type of issues.

The groomer did a good job washing my dog. However the lead is incompetent and lacks communication skills. For a new dog she can not communicate what is needed. She can only remember parts. When you get what she does indicate she needs then she adds another new obstacle. I would recommend that you set aside three days in advance of any appointment to get any meaningful communication from the lead before attempting to bring your pet in.
She identifies in many ways better with a canine the with the human race. Her cute little collar, her shedding hair but mostly her lack of use of the human language to communicate. We wouldn’t return to pet smart as it is not first human smart.
Obviously I am not excited about the runaround my wife and I did today. Simple communication would have avoided it. Primarily I would have to say the box retailer owner or manager that made her appointment needs the most education to learn how to appoint staff correctly. They are probably a snotty nose 19 year old trading favors for advancement.

I love petsmart, but I recently have decided to do a fish tank of my own after having a family fish tank. I know how to set up a tank and how to take care of fish. I set up my ten gallon tank and I went out and bought a beautiful male betta from petsmart. He died within the week, thinking it was the way I had my tank set up I emptied it and reset up my tank following the guidance of my father who owns a 100 gallon tank with very healthy fish. I got some guppies to test the tank and they died so I again redid the tank hoping it wasn’t me. I then bought goldfish because they are hefty fish so they had to survive. I bought three, the first death happened about four days in, the second a day after the first. The third is still alive and WAS thriving until I decided he looked a little lonely and bought some more gold fish to accompany the fish until I deemed my tanks success. Upon getting these new fish I noticed little white spots littered around my new fish. They were breathing heavy and struggling, I then realized what had killed my other goldfish. I had investigated my dead fish and saw these white spots around them. My goldfish have ick. I am trying with all my might to save them because I do indeed care about fish but I will not ever buy fish from petsmart again and I urge you all to do the same. They have great deals on animal food and I do love their animal programs. They just need better care for their fish better.

I have been coming to this store for years and they have provided us with food, doggie day care, and the doggie hotel. So far they are very professional, make sure that my dog is up on his shots and meds before his stays and check in on what I want them to do with him… and they provide progress reports! Love that. There was one time I paid for his nails to be trimmed and they didn’t do it, but otherwise, all has been well at this location.

No one seems to like their job there. Can find any help when I go. Customer service is really bad!

No one offered any help. Can’t buy anything if there’s no help. We were on a mission to find the perfect betta for our new 5gallon chi tank. It was a challenge to find the Bettas. I think they had about 8 to choose from. Not sure if they were just shipped in or not as the containers were very hard to see into from a combination of the blue tint to the cups and bubbles. They looked alright, but they weren’t that «special».
Looking at the other fishtanks was a bit upsetting as there were a lot of dead fish. :(not even feeder fish… But gouramis, fancy tail goldfish, mollies and guppies. There live plant section was pretty good and the plants looked very healthy… Just sad about the dead fishies. :(

I’m not a pet store expert but Ive always had good exeriences here. I’ve came here to buy supplies/​food for my fish in the past, dog food when I had dogs, and most recently supplies for my daughter’s rabbit. I don’t have any complaints so five stars it is.

Tonight we had to put our German shepherd down and the vet there is amazing. He prayed over him and us after he was put down and explained to my 5 and 3 year old why he had to do that. Changing to this vet for sure!

First I was so dissatisfied with their grooming services, but I just gave them a chance… but this time it’s the Banfield.
First incident happend in January 2015… it wasnt my dog’s first time to get shave groomed… it was her 3^rd time to be shave groomed… when we came home from d groomers on that particular day, my dog, behaved so different. I thought she was accidentally switched with another dog. She did not respond to any of my commands, she couldnt sit, she couldnt lay down, she didnt want to sleep in her crate (which is pretty much her room. she sleeps in there like it was her room). I called the Petsmart Store Manager and complaint about this issue. He was so lazy. He said he was gonna pull up the Grooming Manager’s files. BUT NO! He transfered me to Grooming Services and the front desk picked up. I said, «I was actually talking to the store manager, he said he was gnna pull up d grooming managers files, and put me on hold»
…im upset how with how the manager handled the situation. It would have been better if he resolved this problem himself and not pass it down.
I spoke to the grooming manager and explained to me that my dog maybe just reacting to her new haircut, and might be upset with it. I dont think so, i dont think dogs have self esteem. They are smart but dont make connections and logics like humans…
…she said she will have to look at the videos for that day when my dog got groomed… i was told that she will check d videos on her break which is around 3 hrs from what time i called (clearly they dont prioritize u!!!).
After speaking to her, i knew it was going no where, so i let it go. But let me tell you! I had to retrain my dog how to sit, lay down, and sleep in her crate again. She couldnt lay down for about a week and a half after she got groomed! I was gnna get her anal glands checked if she ddnt get better in 2 weeks… d grooming manager said she was gnna forward my dog’s file to their vet in banfield so they can explain to me nothing medically is wrong with my dog (BS!!)…i ddnt get her checked. I just observed her and retrained… took a week and a half for her to be able to laydown again without actually putting her into lay down position.
Second upset-​owner incident happend in Feburary 2015 with my other dog. I dropped him off in the morning for his comprehensive exam. In the paper that i filled out, i crossed the portion that says «Concerns»…i marked the «skin mass /​lession»
You would think that they will search the dog for a mass on skin since you indicated it on d paper you had filled out…
But guess what!!! When they called me that my dog is ready to be picked up, i asked if they checked the unusual dark spot on his belly, towards d left. Lady on d fone said, no, but she can have it checked and when i get there, can explain to me whatever it is.
So me n my husband got there… and guess what again! …nobody on d front desk! My husband was standing there for about 10 mins… nobody was coming so i decided to get things i need while husband waits… i alrdy grabbed a huge bag of dog food, walked out and in, to grab shopping cart… while my husband waited for person on desk… i got back, and nobody has helped him yet… we waited for a couple more mins… finally front desk person was called to come out by another banfield worker.
I had a meeting to go to, so i was in a hurry. I WAS NOT EXPLAINED ABOUT MY DOG’S MASS ON HIS BELLY LIKE I WAS TOLD ON D PHONE!!! I ddnt bother asking since it will take more time getting that checked… i was in a hurry.
Also, doggiee was there in d vet for about 5 hours. When we came home, my dog went straight to the big water bowl that he shares with my other doggy. It had about half an inch-​much water in it. He finished all of it to himself and wanted more water. My suspicion was that he was not given anything to drink while he wss there for 5 hours!
:(:(:(

Gus has stayed with Petsmart on two occasions and we’ve been very happy with both. Gus gets a report card at the end of his stay, which gives me a window into how he felt about staying. I get to bring Gus’s favorite chew toys, his favorite bed, and they’ll even give me an update about how he’s doing if I call while I’m gone. Weekends are more than weekdays, but I feel they’re still reasonable. I recommend adding the doggie day camp, since that knocks our boy right out at the end of the day.

I love taking my dog to Day Camp, everyone should treat their dog at least once a month here. I would like for them to show the larger dogs on a bigger screen in the waiting/​checking in area. I like to see my dog play when she’s there. Staff is always friendly, Jelli perks up when she sees the front entrance.

Great to adopt any pets at all! my first pet I got at the age of 7 and was a gunny pig and lasted 4 years. the max I think was 6. I now have a dog and we get his food here and he loves it. we also get him treats and toys from here and loves those to.

They are so friendly and helpful here! They have literally everything you can think of, a hotel for dogs, training, groomers and the vet! See I was hesitant about taking her here for her shots at first but my mom told me they are the best care she has had in Stockton for her dogs so I figured I would give it a try. They took care of her so well and it was way worth the money. They even educated me on a few things I sure didn’t know. Overall my experience this morning was great and I’ll definitely be coming back.

Just moved to the area from SoCal and didn’t know where to go for grooming. Decided to try Petsmart. We were extremely pleased with the customer service and the quality of grooming our dogs received! A store employee also helped us find a dry food appropriate for our dogs and their lifestyle! It was obvious he cared about your pet’s diet and health. Will always shop and groom here!

Even though I’ve had plenty of bad customer service at this location as well as the one on Willow and Herndon, the manager at this location (as opposed to Willow and Herndon) is incredibly nice and helpful. He assists you without ever ignoring you and takes your feelings and needs into consideration. For that, I am updating my previous one-​star into a three-​star review. Not four or five though, because I’ve still had plenty of bad experiences with a couple of the employees ignoring me and not assisting me when I was next in line or even caring when I complained.

Hip hop and fish. Couldn’t figure out if employee was trying to sale me rims or fish. Asian dude with pierced ear kept hitting his fist into his palm and was talking to me like he wanted to sell me some rims or a kit for my car. Fast & furious meets fish is best described. Was kind of undermining some of the products too. Opposite of a sales person.

This is my go to pet store in my area. Prices are much better than Petco.
What I really am writing this review for, as I normally don’t write many, is for Danny in the grooming department. He went above and beyond in taking care of my shih tzu and ensuring that I was satisfied with the end result (I’ve always had complaints with other groomers here for not doing what I asked for). It was near closing and while all the other employees were literally waiting at the door pushing customers out, he continued to give advice on grooming my dog, as well as maintaining conversation while he finished up. Thank you Danny for the great service and for making my pup look great!