Toys R Us

I came in looking for a bike for my daughter. I found one and they wanted to charge me an additional $ 25 for assembly. I asked about that one on display that was already put together. They wanted to charge me an additional $ 10! Because it was already assembled. No thank you I’ll go to target or Walmart to get a bike for a lesser price and FREE assembly! Which I did and my daughter loves her new bike :)

Toys R Us — Clovis [5841]
Well, I’d give this place a terrible review if it wasn’t for Stephanie. I went here after almost ordering something online. it said there were quite a bit left of this merchandise in Clovis… drove all the way to Clovis. my fiancé asked the sales associate if they had that item. she told him they don’t have it. w/​o checking the inventory. I worked in management for retail. I knew almost everything in my store & how much of it. so I figured she knew what she was talking about. but online said they had it. so I went up and asked her to double check. so her coworker told her what & how to do it by checking on the computer inventory. at this point I realize this girl is new or a lazy employee. after less than 15 min & after her doing something on the register then helping another customer she comes up to me. she says yes we have it & checks the shelf where we’ve been standing & checking for the last half hour. she said, «if it isn’t here then we don’t have it. «so I asked her what happens if I order it online & it says I can pick it up in less than a hour. she said if we can’t find it, they will cancel the order. okay… so I ordered it online. low & behold 45min later it is READY FOR PICK UP AT THE SAME STORE!!! so I go to the customer service ask for the items. ask who I can make a customer complaint to, I get an immature guy with lipstick smeared all over his chin & bottom lip named Mark. not listening to my complaint, & asking «well what item is it? is it the same item you ordered? what’s the name of the item.» uh. my confirmation email with all the info on my screen has been set in front of you. apparently he was too afraid to scroll it down? or touch my phone? lol he then says «let me see if we have it»… What? the email sent to me said, your item is ready, come get it. He said, «well I don’t it’s all messed up I hope we have it». wtf. he sends a nice & very quick & efficient employee to go find my items. he leaves me standing there. never even got to finish my compliant… this guy SHOULD NOT be in management. then this extremely professional and compassionate woman named Stephanie basically comes & cleans up this mess of a situation. she takes care of me very quickly after I’ve been waiting for this Mark kid to get back to me. she looks at my email, gets my items that were at the front desk I am standing at ready for me! she gives me a 20% discount for my time. she notifies me that Mark guy is the manager! she should be the manger. to top it off as she’s ringing me up & trying to refund me, Mark comes back (lipstick cleaned off a bit) & orders another girl to give me a refund & I tell him, «Stephanie is helping me already.» I tell him this twice. he ignores me twice. & orders another employee to do it. Stephanie just tells the young lady, she is handling it. this Mark is a joke. the girl at the electronics section is a lazy sales associate. this mess could have been avoided if she just sent someone to look for it. the young man that went to go get my items came back with two more of what I wanted. so there’s MORE of what I wanted in the back. quick & easy to find. I hope they hire more people who care about what they are doing as Stephanie & that stock employee did. two stars are for them. I’m never coming back to this Clovis store until this idiot manager is gone. I have worked the last 7years on thanksgiving, Black Friday, Christmas & during tax & holiday seasons. I always treated my customers with respect even if they didn’t treat me that way. I did my job & checked boxes, under shelves & climbed latters to find what they needed. if this person cannot handle the pressures of customer service. find someone else who can!

Got 6 bottles ready to feed infant milk last couple days. Suddently my LO starts having diarrhea so bad. And she is only 2 months old. Now i Just found out all the similac infant milk bottles that I got are expired. Never go back.

This place is a nightmare. If all shipping were free and I had all the time in the world for delivery, I would only shop at Toys R Us online.
What’s the problem? Chaotic, disorganized shelves of toys, most of which have no bloody price tags; aisle after aisle of stereotypical gender toys with very little crossover past the age of 4; and defeated parent after parent trudging behind their child or children waiting for their kids to select the next bribe/​payoff. I really hope that isn’t my future.
Sales associates, when they can be found, are helpful and nice. But they are hard to find. Cashiers at this location are friendly and keep the lines moving nicely.
One star for the splitting headache I always leave this place with, and a second for the associates who are helpful if you can find one.

Hello I went your store and had the worst experience I every had in a public store I was look at cause the color of my skin as if I was going to steal something I was doing was looking. The staff there were gathering together everywhere I went as if I was plotting how I was going to steal. If I ask for help then thats when I need it so get it right.

Holy Crap is this place a disaster. I ordered a $ 15 item for in-​store pick-​up.
I came in at 3:50pm and they kept telling me it will be just a moment every few minutes. I finally got it at 5pm.
The employees were all really nice, it is just that the procedures are world class horrible. I will never purchase online for in-​store pick-​up again… It was that bad.

Called and immediately got message only. Was on hold 22 minutes. During that time I also called Target in Riverpark from my other line. The young lady at Target identified herself, asked what I wanted to find, found it for me and took it to Guest Services to hold for me. I really don’t think anyone was ever going to pick up that phone. 22minutes?!! I will not shop Toys R Us again for either of my grandchildren!

The way the Fresno and Clovis store are ran and kept it’s no wonder why this chain is always having trouble. Does the central valley have a GM and does he/​she ever shop their stores? If they did it would be quite a disappointment. I say this knowing what a great place this would be if ran with better management.
1. The stores are always messy and unkempt. Granted their clientele are children but there still is no excuse with how messy they are. Around the holidays there should always be staff working their way around the store picking up after the little munchkins that leave a wasteland in their wake.
2. Train your staff better. The other day I asked a very friendly employee about a specific toy and if they carried it. She smiled said she had no idea, she then said «go ask over there, she may know (as she pointed to an extremely long line in the video game area.)» This girl was very nice but had no clue about how to help a customer. It’s fine if someone doesn’t know something, but it’s not ok to be lazy and not put in the effort to find the answer.
They get 2 stars because when I talk about going there with the little ones they go bonkers. Every time we go I spend money getting them something special. I can say unequivocally that they have lost $$$ from me and my family because of the lack of attention Toys R Us exudes.

Poor customer service, patronizing attitude, un-​willing to help… un-​surprisingly when I spoke to the manager she had the same attitude. Don’t get me wrong… they were not rude but if I was spending over $ 300 I’d expect some good customer service and willingness to help. I later went to the store on west Shaw and was quickly and courteously helped with my concerns. If you’re spending hundreds of dollars don’t do it at the Clovis store… they’ll take your money and treat you like a nobody.