Space Coast Honda

From our car buying experience to the service department, SCH never disappoints! Their whole team is always so helpful and friendly! We have purchased 2 Odysseys from them and are definite customers for like! John and Phil, along with Richard in service, are exceptionally awesome! Thanks for always making us feel at home!!!

Insert Scam Here. Everything about this dealership is scripted to scam you at every turn. Bait and switch agreements. Even when I caught the scam and requested that they remove the phony charges they came back; assured me it was fixed; only to go home and find it buried deeper in the document. Ripped me off $ 600 dollars. Then they had the nerve to call and say the financing was wrong and I needed to pay $ 600 more for their calculation mistake or else they wouldn’t register my tag. Totally illegal. Reporting them to State Attirney’s Office and Better Business Bureau. Run from this place.

Deceitfully and unethically ran business. Safe yourself the time and frustration and go somewhere else!
I found a car online and called to make sure the vehicle was still available for the price and expressed that I didn’t want to drive an hour for nothing. After being assured that it available for the price I drove down and asked for the salesman I spoke with on the phone. He filled out a form asking me for my address, how I planned on financing and whether I had a trade in or not. After taking the vehicle for a test drive I told him I wanted to pay cash. He said they would prefer that I finance with them at least for four months especially sine I didn’t have a trade in. I agreed even though the list price should be the list price. I then ask him to get a final price for the vehicle. He leaves and when comes back he starts apologizing there has been a mistake and the price was posted incorrectly on the website bringing it up $ 3,000 more. He had the sales manager come over and show me in fine print were the price was actually higher. They didn’t at all try to work with me. They want someone to come in there with very little down and finance with them for 72 months.
The list price should be the list price regardless how you choose to pay. Two days later the vehicle still shows the incorrect price on their website after they specifically told me there it was a mistake.
HORRIBLE PLACE!!!

We had a great customer associate Kristin. She did an absolutely amazing job in showing us the vehicles we were interested in and making sure we were comfortable during our 4 hrs there. We initially went in with the intent to purchase a vehicle but Kristin mentioned about the lease program that space coast Honda offered. Kristin was very knowledgeable about the Honda vehicles in the lot with the willingness to help anyway she could. After listening to Kristin’s boss Phil it made sense to go with their lease option which included unlimited mileage. So far we are pleased with the service and decision to lease.

I purchased a new Honda Fit in 2009, adding the $ 600 Auto Butler Paint Protection service that my salesman recommended «to protect from the sun», with a 5-​year paint protection warranty. I brought my car in every 6 months and had the treatment applied. About 4 years later, I started noticing the clear coat was wearing away, and a couple months later the paint started to oxidize very quickly. I mentioned the paint issue to the service manager, Dave, and he agreed that my paint looked terrible, and said «you paid good $ for this paint protection service, this needs to be repainted», and that he would work on it and get back to me in a few days. After not hearing from him, I called SCH, and was told he no longer works there. I asked to speak to my service advisor, Nelson, and was told he was gone also. I then explained the story to another guy named Rob, who took down my info and said he would get back to me. After not hearing back from Rob, I called SCH, and they said he also was no longer there. Frustrated, I then asked to speak to the owner, and they put me on the phone with a guy named JR. He asked me to come out and have pictures taken of my car. I brought my car there and had pictures taken. JR said that my car «looks like crap», but said the paint deterioration was due to my car being blasted by the sun and sand (since I live near the beach). He said Auto Butler does not cover this kind of damage, and said he would call American Honda and see if they could do anything for me, and get back to me in a couple days. Two weeks later, after no call back from JR, I texted Stephanie, the service advisor to find out why no one had called. She said that American Honda agreed to have my roof and hood painted, but that I would have to pay $ 400 and it would take a week, and I could rent a car at $ 30/​day, if needed.
Long story short, I decided to talk to another nearby Honda dealership (Ron Norris Honda) to see if someone could help me there. The man I spoke to was extremely helpful. He listened, empathized, took pictures. He called American Honda and was able to convince them to waive the $ 400. He put me up for free in a nice rental car for 10 days while mine was being painted. When I picked up my car from their on-​site auto-​body center, it was beautiful, inside and out! All in the name of good business! :)
Sorry to say, but Space Coast Honda just lost a loyal customer…

Update: Since Space Coast Honda didn’t value me as a customer, nor care whether they received my business or not especially when I expressed sincere interest in trading up and buying a new car, I left them and bought a brand new Nissan Altima. I am so happy with my new car and the way better service I receive at Nissan of Melbourne! Never looked back. As one other reviewer mentioned, the service department went down hill after a few employees left/​service department managers left (Thomas who I dealt with on several occasions was awesome, but of course he’s no longer there). Too bad.

I wouldn’t give any stars for this dealership. They have me a deal via text. I drive from Sarasota and they refused the deal. I had filled out a financial for and the general manager refused to give it back to me. The owner said he would look into it. I give dealership negative 5 stars

One gentleman was pretty bossy. Normally I walk the car lot to look at what I’m interested. This guy said SCH doesn’t do it that way and pretty much looked at me like I was violating SCH policy. Really? Come on guys. Get your act and courtesy together. We are the customer. You’re here for us not you and your quota.

I called the service department over the holidays to get a quote on a transmission fluid flush/​change and was FLOORED when I was quoted $ 100 less than most of the other places that I called. To the point where I called my husband and asked that he please call to make sure I wasn’t communicating the wrong service to the tech. I went in and received amazing service from start to finish. Today I called to get a quote on a battery and once again the quote came in $ 10 less than auto parts stores. I showed up at 5pm, because I didn’t realize that although parts/​service are open till 6pm that the service techs leave at 5pm and they more than accomodated me. They had me pull right in, changed out my battery, gave my car a free car wash, and recoded the radio that required to be reprogrammed after I inputed the wrong code number. Honestly, I was so impressed. If someone was to show up at my job at closing time I would help them of course, but can say I doubt I would be as cheerful, thoughtful, and generous with my time as the service department was. I highly highly highly suggest the service department at Space Coast Honda!