Paradise Ford

The sales Dept. Mikey and Irene were excellent. They treated me very well. Service is another story. Shortly after I bought my 2015 Escape I punctured a tire. It was not salvageable. Tires Plus did not have one that matched. They called Paradise and unbelievably they did not have one either. This was Friday and we were talking Monday until the tire came in. I was forced to buy a same size tire with different threads. I was going on a trip.
Today Tires plus again for an oil change and tire rotation. They noticed a shock was leaking fluid. Again called service at Paradise and no shock. Then I am told to bring in the SUV this coming Monday. First they have to evaluate the situation then again order the part. I know this is going to be a three day event. How do I know? They are giving me a loaner car. The shock of the cost of the shock is over $ 200.00. Glad warranty is still in effect. Bottom line how does a DEALERSHIP NOT HAVE PARTS ON HAD? Total fail for me. Ralph Andradez

Bought my first NEW car from Paradise Ford. The people are nice but are obviously your typical salesman. Would I recommend them to friends or family probably NOT and this is why–
Fell in LOVE with a new mustang the second I saw it so I obviously had to have it. It had been a rental car prior so there were some knicks in the paint which Paradise agreed to cover the cost of paint repair (which they did). They sent me to the most ghetto, unprofessional run down Auto Body shop in Cocoa. They RUINED my bumper «fixing» the white with a cloudy gray color. The receptionist even admitted to me that the guy who did the repair on my car left early that day so he wouldnt see me pick my car up. Disgusted. Went straight to Paradise showed them what they did and they agreed on how terrible it looked and told me «Dont worry we will fix this» Well nothing ever happened and the Auto body shop refused to return or even answer my calls. To put the cherry on top of my experience after I signed the paperwork for my new car I went out and opened the door to jump in and I noticed (after they had taken all the plastic out) NO FLOOR MATS! They said «It has never had floor mats, sorry but you can take the ones out of your old car and put them in here» Unbelievable.
Cant get over this experience and thought Id share it with you so hopefully you wont make the same mistake I did. So bummed.

Terrible terrible!!! Don’t go here the mechanics are not knowledgeable. Brought my truck in to find out what was wrong with it they could not figure it out. Went down to Kelly ford and they fixed the problem. Go to Kelly ford much better.

Went to Paradise Ford to look for a new company car. Mike O the salesman was the first person to assist me. First thing I heard was this strong, thick New York accent «how you doin» and I’m thinking great a pushy New York car salesman such a cliché. Turned out to be the exact opposite he took me for a test drive and I sincerely believed he enjoyed test driving the car as much as myself. The coolest thing happened after I decided to buy the car. After a couple hours of paperwork and them preparing the vehicle the car was finally ready and this is when most salesman olé the finale not Mik O he spent over an hour showing me how to use the cars cool features and gadgets. Well done Paradise Ford and especially Mike O.