AT&T

This store has moved to a new location. The new address is 6970 N. State Road 7 in Coconut Creek. It’s in the Kohls plaza next to Tijuana Flats and Jimmy Johns. The staff changed in 2013. So, any reviews before that time are inaccurate. The current sales reps are amazing and provide excellent customer service.

I went with my primary account holder to upgrade my phone before the holiday rush. The place was very dead and there were a lot of associates walking around looking bored. We were approached by Joseph. He was nice, but you could tell he was having a bad day. He made the transaction without a smile or really talking to us at all. Another associate muttered «Hey, Joseph. No smile today?» under his breath. They made small talk and we overheard something about a baby with an ear infection and zero sleep.
Today, we check-​in to the bill online and we were charged 3 additional services including AT&T Navigator and an insurance package for the phone. Um. He didn’t ask. I instantly felt taken advantage of. I will definitely not be returning for Joseph.
The store itself is beautifully set up and has a really great atmosphere. The manager even acknowledged us on our way in. This guy just wasn’t worth it.