Babies R Us

I would give this place zero stars if I could.
Parking: there’s a lot-​at times it may get busy-​but you are always guaranteed a spot.
Customer Service: HORRIBLE! The employees look so miserable-​they look and act as if you are doing them a favor by coming there to shop and spend YOUR money.
Let’s not even talk about the lines and disorganization of checking out-​ridiculous.
They need better management and staff. I would NOT recommend coming here.

Wow… I am disgusted. In addition to having abhorrent customer service, Babies R Us in College Point is knowingly selling expired prenatal drinks which could make expectant mothers sick.
During the week before the blizzard, my husband and I went to BRU College Point to stock up on my Bundle Organics Prenatal Juice. At the time, the store said they had run out and weren’t carrying any.
We were at BRU again today and I noticed a shelf full of Bundle Organics juices. I was even more excited when I saw that the juices were on sale valid 1÷29−2÷13. Unfortunately, when I went to grab a bunch of them, I realized that they were ALL expired. Every single bottle of every single flavor on BRU’s shelves had expired 12÷23÷15. I flagged down a store associate and brought this to her attention, but she shrugged me off.
I am concerned not only because someone is going to get very sick drinking expired juice, but also because it shows BRU knowingly stocked their shelves with expired products and tried to sell them at a discounted price!

This place is absolutely horrible and I kind of understand all the 1-​star review now. The manager needs to be replaced and the employees trained for basics of customer service. You can tell why this company is closing so many stores because people just don’t care about their jobs. Will never shop from this brand again.

Trust these ducky reviews!!! This place is a dump! They don’t have shit! The only nice person was a man named nethaniel he was very helpful! Otherwise not worth your time! Not only that they drive you nuts to deliver your stuff and send damaged products! I had a few products sent damaged to my house and the staff is incompetent and don’t know how to schedule a delivery for furniture you purchased wtf! I’m so pissed I got hung up on multiple times just trying to schedule a delivery and now I just resorted to disputing the charge for the crib with my bank and I’ll purchase a crib else where it’s so impractical tho when your like expecting any day! Save yourself time! And go else where the negative reviews about this place are 100% true!

I wanted to post a picture of my call log on my iphone. Ive called these guys 6 times in a 30 minute span. No phones calls were ever answer after being directed and 1 phone call i was hung up on.
Horrendous…

It was my first time at babies r us and I can’t believe how spacious and organized this place is. I think I’m more amazed on the countless things that babies need. Customer service was alright. I asked them where to get baby powder and other stuff and they just pointed at the aisles. They looked at me as if they don’t work there. Maybe I was interrupting their important conversation. It would be nice if they will go with me since the store is massive. Yes a bit lazy but what can you do.

SO FOR SOME REASON MY REVIEW GOT MOVED TO THE REVIEWS NOT RECOMMENDED AND I AM ACTUALLY STUNNED.
MY REVIEW SHOULD BE MOST DEFINITE RECOMMENDED.
THANK YOU.
First off i am going to say i have never written a review EVER but i was so humiliated and so upset with my experience here today that i feel the need to share this and in hoping something will be done about the behavior and professionalism in this store.
Sad to say but this also includes the MANAGER.
I had gotten a bag as a gift from here that was ON my registry but i have never used it, TAGS AND EVERYTHING STILL ON and i also had purchased a bottle warmer online that i also had never used, still in the box brand spanking new but because i had never used it i figure. hey! why not return it and get something different for my baby. So i decided to go with my husband to go return these items. now i did not have the receipt for these items BUT STORE POLICY IS IF YOU DO NOT HAVE A RECEIPT ITS OK AS LONG AS YOU SHOW YOUR I.D.and if the price has dropped on the item you will receive that instead of the full amount even if thats what you had paid for and also only store credit which is totally fine because i just wanted to buy other stuff with the credit i would get back for the items i was returning. (I KNOW THIS BECAUSE AFTER LEAVING THIS BABIES R US I HAD MADE A FEW PHONE CALLS TO THE BABIES R US IN ASTORIA, LONG ISLAND AND IN MANHATTAN)
So i finally get the the register and the employee had scanned my items one item did not go through because i was also registered at buy buy baby but i wasnt sure so i figured ill find out once i get to the store… but the other two items. (diaper bag and warmer) scanned perfectly fine. (she had said she couldnt find my diaper bag on my registry which was deff a lie) and i had told her i do not have receipts for these items and she had told me i cant return them with out proof of purchase… I was just stunned. she made me feel like a criminal. like i had stole the items? HOW ABOUT YOU LEARN THE CORRECT POLICY OF THE STORE WHICH YOU WORK AT!
So i had left the store very upset because i was looking forward to shop around and get new stuff for my munchkin. Once i had gotten home i just felt like i was being lied to so thats when i had made the phone calls to the other stores and they were apologizing for what i had experienced and to come on in to there stores to return my items. So after all this i called this babies r us and decided i wanted to speak to the manager and let him/​her know that i was being refused to return my items because i didnt have «proof of purchase» which is not store policy… but my items were scanned and went through there system??? lol ok
so of course who answers the phone? Same girl t the register! lucky me! i had asked if i may speak with her manager and she had asked who am i and i replied «a very unhappy customer» she said «ok» all giggly and rude… finally the manager comes on the phone and i had told her what had happened and she just decided to stick up for her employee. and also tell me i need proof of purchase??? so i had informed her that i had called other babies r us and they told me it was totally fine to return the items with no receipt just as long as i have my i. d … and she was totally disagreeing with me. talking nasty to me on the phone. like lady are you serious? so i let her know im going to report this because this is not THE STORE POLICY. AND WHAT DID SHE DO? LAUGHED AT ME AND SAID «GO AHEAD!» so i told her to have a nice day and hung up… THAT WAS THE MOST DISGUSTING BEHAVIOR I HAVE EVER ENCOUNTERED FROM A STORE MANAGER, ABSOLUTELY UNACCEPTABLE AND UNPROFESSIONAL.
SO YES… I CALLED THE TOYS R US CORP AND THEY HAD APOLOGIZED FOR MY EXPERIENCE AND SAID THAT THE DIRECTOR WILL HERE ABOUT THIS AT ONCE. I HAVE A REFERENCE NUMBER FOR MY CONVERSATION AND EVERYTHING.
I HAVE ABSOLUTELY NOTHING AGAINST BABIES R US BUT WITH THIS PARTICULAR ONE I DO. I THINK THEY ARE RUDE.NASTY.AND THAT THEY SHOULD HIRE A COMPLETE NEW STAFF… ESPECIALLY A NEW MANAGER. I FELT AS IF THIS WAS SO PERSONAL FOR THE SIMPLE FACT ALL THE OTHER BABIES R US WERE LIKE DONT WORRY! COME HERE! WILL RETURN THE ITEMS WITH NO PROBLEM!
BOTTOM LINE. I WAS HUMILIATED, LIED TO AND INSULTED BY AN EMPLOYEE AND MANAGER AT THIS BABIES R US.
SO THIS IS MY FIRST REVIEW ON Unilocal… AND IM SURE IM NOT FIRST PERSON WHO HAD A TERRIBLE EXPERIENCE AT THIS BABIES R US .SO IF YOU TOO HAVE HAD A NASTY EXPERIENCE PLEASE SHARE SO THAT THESE PEOPLE CAN BE REPLACED WITH BETTER STAFF.

Everything you’ve heard about Babies R Us is unfortunately true. Terrible customer service from the top down which leads me to believe it perhaps comes from Corporate.
Only one representative at the store is worth anything and that would be a very nice gentleman by the name of Pascal. He seemed to be the only person with any kind of knowledge of the inventory or how to do virtually anything. If you find that you have to go to Babies R Us and Pascal is not there, just turn around and avoid the incompetence and negative attitudes you will no doubt encounter from the manager, to the woman in charge of the Registry desk, to the janitor in the women’s bathroom who prevented my 8 month pregnant wife from using the bathroom with an «Oh, come on lady!»
The only reason we stuck with Babies R Us for our furniture order is because they are the exclusive retailer of the particular set we wanted. But outside of Pascal’s very efficient customer service for the ordering, every other detail of the process was fraught. Pretty much every time we had a question about anything, we were met with the attitude that we were somehow a bother. But I’m sorry, if a customer is dropping between $ 2000 and $ 3000 for a bedroom set, you can take 5 minutes out of your day pissing off other customers to answer a simple question.
Honestly, go to Buy Buy Baby and save yourself the headache. It may cost you a few bucks more, but the experience is honestly worth it… unless of course they promote Pascal to manager, in which case all will be well in College Point.

Worst Babies R US retail location & customer service you can find. Three times I have been hugely disappointed by a customer service experience at this location. Most recently, the manager refused to price match an item I found on Amazon (bumbo seat) for $ 10 less because of some lame reasoning about shipping costs. I had a coupon for a free dr Browns bottle that I tried to redeem, they told me «too bad, we ran out, that was while supplies last» even though my coupon said it’s good for three more days, and they posed absolutely no alternatives (I.e– try another babies R Us store, let me call them for you and see if they have it there… or: we’ll give you another bottle, here’s a rain check). Just get your baby gear from Amazon or Target, it’ll save you a headache and will probably cost less too.

I mostly come here when I have gift cards to spend. I purchase most of my baby items online and when I need something right away Target and Walmart as my first choice. This store is usually overpriced on most things and not well stocked.
I went this weekend because they were having a «Baby’s first Halloween Parade». Not really much of a parade. They had all the parents and kids clustered into one part of the store. They did a quick story time that we could barely even hear since we were stuck all the way in the back of the crowd. There was a raffle and 4 people won some decent prizes. Then there were giveaways and the people up front got all the best stuff and the ones in back got whatever was left over. Not gonna complain because it was free lol They also gave out candy, yea to newborns hahaha
I thought there would be more activities or perhaps an actual «parade» as advertised. I did get to check out some adorable babies in their costumes though. The whole idea was to get people into to the store to buy stuff. Me personally I did shop around. To find things that I am likely going to price check and buy elsewhere so it was just a little window shopping this time.
I managed to find parking right in front of the store and there were also no lines at checkout if I did decide to buy anything so I guess those were the pluses of this adventure aside from getting some swag. They gave out travel packs of wipes, coupons, ready to feed formulas (Enfamil single serve), and baby food pouches.

The staff is very friendly, great location, lots of parking and easy to get to. I printed a registry list and organized it by aisle number… Bad idea. Not all of the aisles are labeled so it can make finding specific items a bit difficult. However the staff will notice you wandering like a tourist with a map and help you find all the items you need.

Would give this place zero stars if I could. THEY KEEP EXPIRED BABY FOOD ON THE SHELVES AND SELL IT. Then blame you for not looking. BE VERY CAREFUL/DON’T SHOP HERE. Fiancé mistakenly bought baby food pouches 12 for 15 $ Plum Organics… three were expired because he didn’t look… we came to exchange them because who wants to feed their baby expired baby food? then Babies R Us or at least the clueless young girl, or should I say TOOL, behind the counter, told us since we weren’t returning the whole 12packs we HAD to pay the difference for the store’s IRRESPONSIBILITY. there were SHELVES of expired food they were trying to trick mothers into buying under the pretense of a SALE (you can have my finger right here, stupids). Don’t endanger your baby’s health and keep this store in business. Go to BuyBuyBay, Wal-​Mart, or Amazon. Don’t bother with this crap business.

I have no doubt why amazon and other online retailers are going to put Babies/​Toys r Us out of business in the next few years. I ordered something on their website to be «picked up in the store» which means that I prepaid, and was expecting to walk into the store, have my item waiting for me, and get the heck out of there.
That was not to be the case.
I get there, they send me with my printout to this kiosk where I had to manually input my order number. Then I was told to stand by guest services while I want for my item to be brought up. FIFTEEN minutes of waiting later, my item was brought up and I was finally able to leave.
Last time I checked, when you «pick up in store» that means your item is up front, and waiting for you. I might as well just have walked into the store, found my item and paid at the register, it would have been quicker.
As a kid I loved going to toys r us, now, its nothing but a nightmare. Best of luck to you, because you’re stuck in the stone age!

the staff aren’t the most helpful. «someone will be with you shortly» resulted in a half hour wait. it’s a great «stop and shop» if you know what you need to pick up. if you need any help from anyone, pack in that diaper bag a boatload of patience. it’ll be a while. oh, the half hour wait didn’t result in anyone showing up by the way.

Ample parking, large not crowded store and customer service was pretty good.

This is my go to store whenever I need anything baby related, I also love it because Target is next to it and easier to compare prices.
Pros: The staff is very friendly, when I go to the store the associates always ask if I have any questions and/​or if they can assist me in some way. Although I always most likely decline, but it is nice to know they are there to help me out in any way.
Cons: *As friendly as the staff is, sometimes regarding their return policy some associates have the info wrong. I bought a fabric baby wearing wrap from them and I asked the cashier about their return policy. she told me that I can return within 90 days without a box. When I tried returning it with the receipt, to the same cashier they wouldnt let me because I had no box! I was furious. I would now double check everything and save the box!
*The checkout lines are long, I usually go midweek to avoid the weekend rush and sometimes there is only ONE cashier and a super duper long line. Associates at the customer service counter is always helping by ringing up the customer to make it go by faster but they still need another cashier especially if your infant is in a crying fit.
I also HATE HATE the slope in their sidewalk in front of their store. I had my son in a carseat on the shopping cart. I had purchased big items like the Mamaroo, diapers, and an activity jumper thingy… as soon as I exited the store the cart was going to topple over with my baby in it due to the weight. It was extremely frustrating, I was even more pissed off that no one helped me either. Until finally a store associate (older lady) saw me and helped me push the cart safely

+ Seems to have the most furniture (rockers, gliders, strollers) on the floor for local babies r us’ so you can try before you buy
+ Spacious single floor layout makes for easier shopping experience than at the Union square location
+ Friendly employees for the most part
— Rude, completely unhelpful guy working the furniture section (working 10÷21÷13 anyway)
— Even if you get to try, most furniture not in stock– need to order
— Return line takes an eternity
Nothing special but it’s near the Target, with their expanding their baby gear so get your comparison shopping on.

When you live in Flushing this is the most convenient option for shopping all things baby. Unfortunately it doesn’t have all the products in store that I wish they had.
Some of the staff are not as experienced but I have had a great experience with a woman named Desiree in the furniture section. My husband and i went back and forth about a crib we were purchasing and since we were putting down a hunk of change we wanted to make sure we were getting the best price and taking advantage of all the promotions available. We probably went into the store 3 times before actually ordering the crib and Desiree was always there to answer all our endless questions.
One thing I don’t like about the BRU corporation is they have all these deals but you have to be very careful when you read the fine line. Even if you think you are getting a deal sometimes in the end it doesn’t really work out. I think they intentionally make it tricky to figure out what is the best price for something. i don’t appreciate it when big corporations are shady. Did you know that online pricing is different from in store?
The loyalty program, credit card and VIB program all have unique discounts but trying to figure it out will make your head spin like Linda Blairs’ in Exorcist. And you really don’t want a preggers lady to act demon-​possessed in your store, do you? !

I’ll say we’re a Buy Buy Baby family, but we stopped here because we needed to go to Old Navy as well. I do like how BRU has their registry list indicating locations in the store. The had plenty of registers open as well.

I’ve been going here A LOT as of late. The store is pretty well orgaized and they’ve got most things in stock. Take your smart phone along because they’ve got airport prices for some items. Their price match policy is a little tricky, I’ve heard different things about them matching amazon prices in the store. If you don’t need it right away and you can get it cheaper elsewhere, keep it moving, however, that brings me to my next point.
Definitely sign up for the loyalty club because with every purchase, the register spits out a couple of sweet sweet 20% coupons that make those ridiculous items that you’d never think of buying, seem a bit more reasonable. That baby leather (not really) jacket will be mine!
It is a baby superstore for sure!