Textbook Solutions

I have had a terrible experience with textbook solutions. DO NOT use their website to order books whether you are picking up in person or getting them shipped to your house.
I decided to use textbook solutions because they had a book I needed in stock. I ordered to rent a book online and chose the option to pick it up in person (it was more expensive to rent here than Amazon or Chegg but I needed the book for the next day). I showed up to textbook solutions the next day to pick up my book and I am told that they shipped the book already. I told them this was wrong and showed them my receipt which stated pick up in store, and it did not have a shipping charge on there because they charge for shipping. I was told there was nothing they could do and I could not cancel the order or return the books when I got them.
It has been 8 days later and I still have not received my books even though the shipping address is just across town from their store. I HAVE to have the book tomorrow so I went back to the store today to see what was going on. The only thing they could do was pull up a tracking number AND AN AMAZON RECEIPT. They ordered the book from Amazon and then we’re sending it to my house… I should have ordered the book myself from Amazon and used my Prime membership to receive it in two days. This has just been an absolute nightmare of an experience.

It’s a good bookstore with great customer service. I bought an access key that said had already been used or was not valid so I went to return it and after proving that it really wasn’t working they were more than happy to give me a refund. The books are cheaper than those at the MSC but sometimes you can get even more of a discount if you buy the books or the software online.