iRepair

Friendly and helpful service. Everything I ordered was delivered on time and met my expectations. I would recommend iRepair to anyone looking for a good local phone repair shop in Collierville.

CROOKS. These people sell defective parts, do poor workmanship, and keep your money when the inevitable result occurs. Oh, but they will offer you a discount to install the defective part poorly a second time, so there is that. AVOID AT ALL COSTS. You’ll have better luck ordering the part from some random internet site and trying to install it yourself.

My Iphone would not hold a charge and I was told that IRepair could replace the battery cheaper than the Apple store and also would test the phone first to make sure that was the issue and not something else before charging for a «new» battery. I took the phone in around the 1^st of January and a younger guy took my phone to put a new battery in, charge it and see how it responded. After about an hour the phone was ready and appeared to be holding a charge okay even though it was only charged to 25%. I was assured that if I had any problems I could take it back and they would take care of it.
Needless to say, the battery was no better than the one that was replaced and acted the same within two days. Due to traveleing overseas and domestically I had to put up with this issue and charging the phone every 4 hrs or so until i was able to take it back in 3÷3÷15 during the afternoon. When I told the lady about my my issues she gave it to an older guy that was in the store that I did not see the first time. The younger guy that helped me previously was there but working on something else, While I explained that it was no better after the «new» battery the older guy kept coming up with potential issues/​excuses that it could be for everything but the battery. Did I have the original charger? I told him yes but we had several. He then said it probably need replacing. I then asked why would original equipment go bad? His response is that all charges can go bad after some time. I then replied and asked why my wife’s 5S and daughter’s 6 had no issues as we all used the same chargers. This brought a moment of pause until he could come up with next line of deflection being that a bad cell issue or issue with the motherboard that could not be fixed is probably the problem. I then replied, why did I have to pay for a new battery with no increase in battery life if this was the issue to begin with? The next run around from the guy put out there to do with batteries only «being good for 4 – 6 months» which is complete BS and they only «hold charges for 4 – 6 hours» so he did not see an issue and pretty much blew me off. I essentially wasted $ 63 as I was dumb enough to believe these people would actually stand behind their words, products and workmanship. My mistake and lesson learned.
In one last ditch effort to not have to buy a new phone I made an appointment at the Apple store to have my phone looked at. After testing the phone the diagnosis is that I had a «very worn battery» that needed to be replaced. Now, did IRepair sell me an «old» worn out battery or not do anything at all to my phone and just gave me back my old battery? I cannot answer that. Best case scenario is they sold me a defective new battery. I guess we will never know as they had no interest in looking at my phone or the battery they sold me when I took it back and were more interested in lame excuses and getting rid of me.
The good news is that Apple replaced my battery. Remember, the guy at IRepair who told me a battery charge «would only last 4 – 6 hours». More good news is that apparently the IRepair guy had no clue what he was talking about. I took my phone home and charged it fully by 7pm on 3÷2÷15. As of 2pm 3÷3÷15, or 19 hours later I still have 65% left on the battery from the Apple store. I will never darken IRepair’s door again and have been telling my story to all my resident Germantown and Collierville coworkers.

I really want to support small businesses. I opted to pay more to have my trusty iPad 2’s screen replaced and I chose iRepair in C’ville because the lady has always been so nice and answered questions we had about phones and cases. I knew she was the owner and I asked her about replacing my screen. She said it was no problem and her son-​in-​law could replace it.
I asked what kind of warranty they gave and she said they covered installation and manufacturer’s defect. I thought I couldn’t go wrong. I told her I really wanted it done right and my brother had his screen replaced somewhere else for a cheap price, but it came back with a thumb print underneath the screen. She said that would not happen… so I left my iPad over the weekend. She told me someone would call me to let me know it was ready on Monday.
No one called. I called Monday evening and I was told that it was ready so I headed by the next day. They were busy for a small company. Five people were ahead of us and folks were still trickling in. We waited for about 20 minutes (28 weeks pregnant and no chairs) and when I got to the counter, I looked at my new screen with smudges all over it and was immediately disappointed. I spent almost $ 170 to fix it instead of putting the money toward a new one (again, my husband was right).
I asked the young guy about the warranty on installation and defects and he confirmed what the lady told me. I realized that most of the smudges were coming off so I paid and left.
Later that night, I realized there were smudges under the screen that were NOT coming off. I headed up there the next morning and talked to her. She said they only covered manufacturer defects and if they were to replace my screen, they’d have to break it to get it off. I said that was fine. Just put another one on there. She told me I had to talk to her son-​in-​law.
Later that night, I stopped by again to talk to him. He said my screen looked great and there were others that he installed that looked much worse. I was ticked. I pressed him for a replacement or a discount to no avail. I left vowing not to go back.
Two days later, my screen cracked –horribly. The replacement screen cracked in the upper right-​hand area, more than an inch away from the corner. The glass started to come out and leave splinters in my finger. (Good thing it wasn’t across the bottom where I type!)
My iPad has lived in its Otter Box since the day I got it. The one time I pulled it out to admire it, my seven-​year-​old dropped it and that’s how I got the original crack… which was not a bad crack. I just wanted it fixed. Now I wish I would have left it alone.
I’m not sure how the replacement screen cracked, but I do know it was in its Otter Box since I paid for the screen and got it to the car and it was in my possession the entire time. It never hit the ground.
It was a very cheap product for a very high cost. I am not happy.