I have to say this store has always been my ‘go to’ when I need that toy in a short amount of time. Their sale prices are really very good BUT Clearance items, oh yes they dont play around and its many times things your kids will want to play with. This Toysrus in Christmas 2014 had great service, plenty of staff and everything stocked as expected. They dont play games with returns or price matches. Customer service is right at the front of the store and the staff is ready to help. Not sure if a game will work on the new system? Staff right there. Looking for a crazy lego set? Staff right there. Kids getting ready to blast you with nerf guns? just checking but Im sure there was Staff available. I actually felt like I wanted to spend some time rummaging around. They had ALL of the game systems there and many of the good games for each(not hidden right in the cases) I cant say enough about the attitude of the folks in there. It was busy and roaring and they were all just smiling and working. A real breath of fresh air. I know christmas is their wild time but even next door at Books-a-million it was nice. I hang out in the bookstore a lot for the coffee but Ill be popping into this store more often for local purchases.
Robert B.
Évaluation du lieu : 4 Chester, VA
This is most poorly run store! Everything was dirty and disorganized. Couldn’t find anyone actually working in the store. Stood in line for 20 minutes while the incompetent employees couldn’t figure out the helium tank. If I wasn’t with my 4 year old that had her heart set on a dumb stuffed big, I would have walked out!