Japanese Connection

They do great work. Don’t damage your car while doing it. Awesome. I have dealt with them for about four years dealing with numerous cars.

Excellent repair shop! The front desk worker was incredibly polite and friendly, it was refreshing to visit an auto shop who understands customer service. He was also very helpful by emailing me an itemized receipt that was organized according to priority prior to starting the work. Finally, the bill came out to be $ 70 less than the estimate and they passed the savings on to me!

Trustworthy, consistent great service with no complaints for over ten years. Kraig and his staff have served us faithfully. The service is prompt, thorough, fair priced. Often, the car is washed and sometimes, like this time, problems are discovered and solved before I even find them. Kraig helped us find and evaluate the last car we purchased. We feel like he is a friend as well as mechanic.

Let me start off by saying I do not know much about cars and usually have my dad deal with these issues so I don’t get screwed over, but long story short my car slid into a curb in the middle of the night. I called around town mostly to companies that seemed to specialize in fixing Subarus and I ended up calling this one last. Huberger was actually extremely unhelpful and insisting that I spend lots of unnecessary money.
Anyways Matt was very helpful on the phone and was the only one who gave me any kind of ballpark estimate over the phone after I explained my situation to him. They allowed my car to be towed there on Christmas Eve and got to my car promptly on Monday. He worked out a fair price for us and got to work. Promising to try and make it as reasonably priced for us as possible (poor college kid begging my dad to help over the holidays). Imagine our surprise when he called three days later to say the car was DONE!!! And 400 dollars under the budget. I have nothing but excellent things to say about this company and their staff. Would recommend them to anyone I know looking for car repairs!

A local auto repair recommended this shop and I took my car in last minuet to fixe some things like tires, oil change and the «ringing sound underneath the car» everything as fixed in 2hours without an appointment, fair price for the work and instead of making up a problem with the ringing sound they were honest that just a bolt came loose and they tightened it, there was no work needed.
I don’t think I’ve ever had a mechanic say no work needed tighten the bolt! I was pleasantly surprised with how fair they were, affordable and fast.

I’m from California and was on my way through Colorado Springs to the east coast. I have no connection with the area other than a stopover on the drive. Over the mountains eastbound, the brakes on my Toyota minivan were worked hard… probably harder than I should have worked them, not being used to driving in mountainous territory. My companion on the trip remarked that the brakes were sounding strange, even though I didnt hear it. Anyway, I looked up car repair places on Unilocal and came up with three, but chose Japanese Connection because they opened earliest the next morning and I wanted to minimize the delay to our cross-​country trip. I was braced for a day or more delay.
Paul listened to my story and not only did a visual inspection, he took me on a thorough test drive to check the conditions of the brakes. After the visual he told me the rotors had obviously seen a bit of work (heating) but after the test drive he said they check out just fine, I was good to go. He took time out of his day to help me with this, and didnt charge me for the time. Since I’m from out of state he could have easily milked this situation to his advantage and charged me to replace or repair parts that probably didnt need it (I know mechanics that wouldnt have passed up that opportunity, even if it wasnt necessary). But he gave the brakes a thorough checkover and did the honorable thing.
I’m now on the east coast, the brakes were fine foe rest of the trip, as I was told by Paul. Skilled and trustworthy mechanics are worth their weight in gold, and there’s a good one out in Colorado Springs… this one.

After bringing in a working automobile, we left with a car which needed $ 2300 in repairs and immediately would not start, AFTER we paid almost $ 400 to this garage. Unbelievable. Interestingly, the manager at the second location I took this car for repair, saw the name of this establishment when I showed him the bill which listed what had been repaired/​and not repaired, and told me this garage is less than honest (he had first hand knowledge), for reasons I will not list to protect this person’s identity. In addition, they missed several other problems, or caused them, hard to say. This is by far one of the worst experiences we have ever had regarding auto repair.

I went here to have my car checked because of the reviews I read about this place. I am from out of town visiting family and needed to get my car checked, strange noises that sounded like something bad. They got me in the same day and were very thorough. They were very courteous and explained in detail the problems they found and which ones were critical to fix now and what could wait. They replaced a few bulbs without charge because they weren’t sure whether they were out before they worked on it or while it was being worked on, which I thought was very nice. I would definitely bring my car to them again. Satisfied customer.

I had a minor spark plug issue that turned into a major one on a trip from Wichita to the Springs. By the time my Kia made the 6,500 vertical foot climb into the mountains, my car could hardly sputter up the massive hills that consist of the roadways of the city. After doing some research online, Japanese Connection maintained a large collection of positive reviews*, so I herked and jerked my car over to their shop.
(* I learned later that the large number of reviews is because they actively encourage customers to write online reviews. While Unilocal itself somewhat discourages businesses encouraging customers to write reviews — for reasons including new users succumbing to the filtering system — I support the idea of people reviewing non-​traditional businesses like repair shops and apartments because they don’t benefit from the majority consensus that restaurants receive.)
The diagnosis confirmation of a spark problem problem was easy to anyone with more than more car knowledge than me. They were able to fit me in that very day, which was great considering the limited time I was going to be in the state. They even have a free shuttle that took me back to where I was staying while they looked at my car.
Replacing spark plugs are a relatively easy task, so once my car was back in ship shape, I returned to Japanese Connection to pick her up. The final cost for the replacement plugs and induction coils was about $ 100 for parts and $ 125 for labor — I have no idea how that compares to other places, but it seems fair, especially given my failure to maintain this simple component caused me the problem in the first place.
What I liked most of all was the willingness with which they helped me learn how the plugs worked in the combustion engine, and why they need to be repaired over time. Understanding these concepts will allow me to be a better car owner in the future, and avoid making the same mistakes.

There’s a reason that this place has a following up and down the front-​range.
The customer service is Outstanding.
I’ve only been a couple of times, few and far between, and they know me like I’ve been coming in regularly for a long time.
They are more than willing to explain in detail anything and everything about your car maintenance, and if you decline something, they’re not the type to tell you legally they can’t give it back in its condition.
Willingness to work with you to stay within your budget, shuttle service around Colorado Springs, and genuine customer service, they are far above competitors.
One last note, not only do they service Japanese cars, like the namesake; but also European, and most American.