Peak Appliance

I had a really unfortunate experience with Peak Appliance Repair. I hired Peak Appliance Repair to repair our dryer. Shawn arrived and was really in a hurry to complete the job. He dropped a clip that fastens the front panel to the rest of the dryer frame and instead of taking a moment to look for it, he just used a screw (I thought he put the screw in the drum, but it was in the dryer frame). The front panel holds the drum in place, and while the drum turned while empty, as soon as we put the first light load in, the screw flew out and the drum spun out of place, stretching the just installed belt. I hired Peak Appliance because my husband was just diagnosed with a hernia and the drum is heavy. The owner, Brian Morse, was derogatory and insulting and wanted us to wait 4-5 days after I notified him of the failure of Shawn's repair on the day of service and asked him to send someone out to do a 15 minute fix, correctly this time. I really cannot believe how incredibly insulting Mr. Morse was, accusing me of not caring about people who need to refrigerate medications, trying to shame me for asking him to fix his incompetent technician's mistake, and then telling me I am a terrible person and he hopes I get help. Mr. Morse refuses to return my $199.95 for the failed repair. I have the email thread, and it is just appalling. My poor husband ended up fixing the dryer. I do not post negative reviews, only positive ones, but I thought this story needed telling. Please be careful with this company.

Incorrectly diagnosed the problem. What was going to cost $ 400 to replace. I was able to fix for $ 1.30. I hope others can learn from this mistake.
Because of the large amount of water pouring out of the bottom of the dishwasher, the technician said we had a cracked sump. To replace the sump with our type of dishwasher model would cost $ 400. Because of the age of the dishwasher, it was not worth repairing.
The dishwasher was not pulled out to look at when the diagnosis was made.
When we, the home owners disconnected the dishwasher, we decided we should see what the crack looked like. What we found was a disconnected hose that lead to the sump. It cost us a $ 1.30 for a new clamp. The dishwasher is no longer gushing out water. We are releaved we did not discard a perfectly good dishwasher.
My biggest disappointment is when I called to let them know of the error. The manager said they usually don’t pull a dishwasher out. I hope they realize there are times when it is warranted. They seemed to have been satisfied with getting their $ 70 service call and not interested in providing quality customer service.
They get a one star for coming out on a Saturday.

I am amazed at the quality, professionalism and amazing customer service from this place. My refrigerator quit working and I got a great used one within hours.
Reasonable prices and excellent value. Brian the owner has a great team!!! Matt helped deliver. Both were knowledgable and helpful. Jen and Amber in the office were both efficient friendly and knowledgeable!

Brian Morse Sr. is the most dishonest and shady business owner I ever dealt with; give your business to another company. All of the bad reviews are not wrong, but I had no choice as my home warranty company arranged for the repair.
On May 6^th my home warranty company sent Peak Appliance out to diagnose my fridge. After I reviewed the estimate and additional amount I would need to pay out of pocket I had my warranty company set up the repair.
Brian Sr. called me on 5÷18÷16 after the repair order was authorized to tell me they could not get a part (dryer filter) from their vendor and in order to complete the repair I would need to order the part; so I ordered it immediately to be received on 5÷21÷16.
I called on ⁵⁄₁₉ and spoke to Brian Jr. to set up the repair for later the following week. He then informed me the compressor they ordered was going to take 1 – 2 weeks.
Brian Jr. called me on ⁶⁄₃ to set-​up my appointment for the following Friday, 6÷10÷16. Advised me it was a long repair and the tech would be at my home from 8am to 3pm. No window of arrival; that my appointment would be from 8am to 3pm.
I called and spoke to a young lady on 6÷9÷16 to inquire about emptying my fridge in preparation for the repair, and she said yes, and also confirmed my appointment the next day at 8am.
Fast forward to day of appointment at 9am, no tech, I called Peak Appliance and was told he was on his way and would be here within the hour.
I get a call from the tech at 9:48 to say he was getting supplies and would take another hour to get to my home. I called Brian Sr. to advise him of the issues regarding the appointment time and the delay and he admitted there was an issue with the communication and he would handle it.
Tech finally arrived at 11:33am; 3 ½ hours after I was told he would arrive originally.
When he arrived I gave him the part Brian Sr. told me I had to order he said he had all the parts with him and that I would need to talk to Brian Sr about the part he had me order. Brian Jr. arrives to apologize about the issues and to also take pictures of my kitchen? He did give me a Starbucks card to apologize for the issues so far; that was a nice gesture. I advised him of the issue with the part Brian Sr. told me I had to order and inquired about getting reimbursed for the part. I am told he will discuss with Sr. and get back to me. Brian Jr. calls me back to say Brian Sr. refuses to reimburse me for the money I paid for the part that he himself told me I had to order. He won’t even cover the shipping and handling cost for the part if I were to return it. Unbelievable! He tells me on 5÷18÷16 that in order to repair my fridge I need to order the part; then gets the part on his own and refuses to reimburse me a lousy $ 26. It’s not the money at this point; it’s the shady business practices and the fact I wouldn’t have ordered the part if he hadn’t told me I had to in order to get my repair done.
Once repair is complete they ask me for a payment of $ 675 to cover the difference between the total amount and what my warranty company will pay. I asked for an invoice so I can see the final costs as this is $ 253 more than the estimate and Brian Sr. refuses to give me an invoice. So let me get this straight, you want me to pay $ 675 and won’t let me see a bill; after you refuse to reimburse me for a part you had me order? Do you think I’m an idiot Brian SR. A legitimate company, with legitimate costs would never refuse to let a customer see an invoice to justify the charges.
I call my warranty company and as soon as they get involved my portion owed of $ 675 is all of a sudden now $ 550.44. What happened to the other $ 125 Brian Sr. I know what happened to it; it never existed and once they were called on it they were forced to correct the amount to match the invoice as they couldn’t cheat me out of the additional monies.
Worst experience from start to finish; only bright spot is the tech seemed competent so hopefully repair holds and I don’t have to deal with them again. I will be reporting this experience to the BBB as well.

I had the UNfortunate experience of dealing with Brian. He is a horrible man, and does not treat the customers well, he yells at them, and he likes to start confrontations. When my mentally challenged/​disabled child asked him a question, he was rude, mean, and verbally ‘assaulted’ him. I cannot believe that this so called «man» has been in business as long as he has. I almost called the police to report him for his intimidating and abusive behavior. My child is STILL traumatized by his actions, and that was over 2 weeks ago. We are reporting him to the BBB. I looked at the BBB site on his business, and he isn’t a member… that should have been our first clue. Now I find out his rating there is an F. Hmmn? There is a reason WHY he has an F rating. Also, the BBB said he will not respond to ANY BBB reviews, etc,.

Read the legit reviews on this guy. He is awful. He charges $ 80 to come to your house so that he can give an inflated price on a repair that isn’t needed. Had Sears come out after, for free, and gave me an estimate and completed the work for hundreds less than Brian at Peak quoted. I support efforts to complain to the BBB about this company.

The worst experience with a business I’ve ever had! Broke my oven and then told me he’d pay for it. Then didn’t. I had to hire another repairman to come and fix what HE broke out of my own picket!
Pay attention to the one star reviews. They are the legit ones.
I reported him to the BBB. I have the emails from him saying he’d pay for his breaking my oven and then the ones where I’ve asked repeatedly for him to pay with no reply back.
Go with Phillips TV and appliance repair. Phillip was wonderful and fixed what Peak Appliance broke.

Stopped in and met some very friendly people. Just wanted a fridge to turn into a keg o rator for my garage. Walked out for less than I thought it would cost me and the delivery was reasonable. Will be stopping by for another with a friend in the next week or so. I did notice they went from high end to garage stuff like I wanted. I like local business and this one took care of me. Will tell my friends.

Sold me a dryer that didn’t work. Can and replaced the same fuse twice then said my house had too much electricity and that’s why the fuse blew, so he was not honoring his warranty. He didn’t make any effort to trace the problem in the machine. My husband took the machine apart and it had the wrong fuse, a fried heating element and faulty timer. It works now with the same power outlet going to the machine. So we paid him for the machine, then Sears for the parts and fixed ourselves. So glad I bought local. Complete jerks when we tried (politely) to have them fix the machine under their warranty.

These guys were great! Called late on a Thursday night and received a call and a service person the next day. They fixed my dryer in 15 minutes and didn’t charge me an exessive amount. Plus they told me how to clean my dryer to make it «brand new»! Really impressed by their service.

Just wanted to drop you a quick note letting you know that we now have ice & our freezer is working great! I really appreciate the quick service, you & your team’s professionalism & I especially love the automated email letting me know when the technician is en route to my house!
Thanks for flawlessly operating your business. Keep up the great work! I will certainly refer my friends and family to your company for any of their appliance repair needs.
Thank you, again — Hope you enjoy your holidays!

They did a great job and came out same day to fix my dryer. Extremely reasonable prices! Couldn’t ask for better service.