Clary’s Crossing Apartments

This is absolutely the worst place to live. I moved in during the winter, my first issue was the water temperature. For three weeks during the winter I showered in cold water, I called management and they stated that they would have maintenance take care of this issue. The maintenance team was not able to correct the matter, now I have to time my showers, because the water get cold after 4 minutes.
My second run in with maintenance and management was about my compactor in the kitchen. I never use the compactor to begin with, while running the dishwasher my sink overflowed with water in the kitchen. Again I called management and was told that was not an emergency, four days later maintenance showed up to correct the matter.
On 8÷17÷2015 I was locked out and called the emergency line. The manager of the apartment stated that the door would be opened once I get in, the door was never opened. I arrived at 5:40pm to the office and it was closed for the day. This happened on a regular basic the office closes early everyday never at 6pm. I spoke to maintenance at 6pm he stated that he was on his way and would be there in 45 minutes, 7:45pm I called the emergency line again at 8:00pm he called, long story short he never showed up. On the phone he stated that «it was not his fault that I was locked out».
The apartment itself is not bad, management and maintenance needs to be replaced. The noise level is not that bad, the grounds are well kept, the trash on the weekends oftentimes is overflowing, and the gym is clean but is never stocked with paper towels and hand sanitizer. This has been an experience and I can’t wait to move out in October, if you don’t mind poor management and a rude maintenance team then this is the place for you…
Replie:
You are miss informed, I was at the apartment waiting for maintenance to come for 1:45 minutes, also during my first call I spoke to the facility manager and my friend was waiting at my place. On a number of occasions maintenance has entered my apartment without my permission to change the lights and filters. Also your new management team is worst than the old, the leasing center is always closed before 6pm MF, and 5pm Sat/​Sun. It took them 5 days to fix my kitchen and I had to call 3 times. Providing excellent customer service to your residents should be important, the people that you employ is a direct reflection of your company. Thanks again I would not recommend this place or live in any of your communities.

The summary is we love the apartment, but are less enthusiastic about management.
Meh, the apartment is pretty nice. It was not ready to be moved into, though. It was a bit of a mess, the dryer wasn’t hooked up, the windows were already grimy, the tub didn’t drain, one of the faucets was not hooked up and the list goes on. But, overall, we like the apartment and that stuff got fixed without a fuss.
The real problem, though, is that management is a bit… lost. I don’t know if they are in a management shift or what. There were a number of utility fees that were never explained to us. Things were not charged to our account or double charged to our account. Hell, there is a fee to create an account to pay the rent online! That seems crazy to me. It took almost two weeks to get our mailbox key. The cleaning crew we were told would come to take care of the issues from before we moved in never came. They don’t even know the wifi password for the office wifi we were told we could use. Not a pleasant surprise in a work emergency.
However, the maintenance crew is very nice and appears to be prompt so far and management has been polite and helpful when we ask questions. Of course, most of these questions are not things we should have to ask, but there it is.
One major problem that they should really address, though, is the dumpster issue. As far as I know, there is a single dumpster on the premises and it gets full fast. They either need to find another location or get it emptied more often. It is really very frustrating and probably the reason for our trash utility charge.

I absolutely loved living at Clary’s Crossing. The apartments are in great condition and have really useful and aesthetically pleasing layouts. It’s easy to submit a service request, and most of the time, I’d submit one in the morning and it’d be done when I got home from work. The gym is in great shape, and I really enjoyed the pool in the summer. All the trees around make it really enjoyable to use the deck — you forget that you’re looking at a parking lot! — and the extra storage closet made my apartment feel way bigger than it was. All of the staff were friendly and accommodating. I had to move to Baltimore for work and in search of cheaper rent, but these apartments were really well priced compared to the other places I saw in Columbia.