IHOP

I’d come here more often if the place isn’t always busy. I’ve been here a lot because of the food, I’ve always enjoyed IHOP breakfast meals. But a few times we (my family) had to turn around and find another place because of the wait time. I like the food but it’s not something I’d get in line for. Customer service is actually decent considering how many customers they have to deal with.

This location, perhaps, should also be l known as the Inconsistent House of Pancakes. For perspective, I’ll disclose that this happens to be my six year-​old daughter’s preferred breakfast joint, so we go at least bi-​weekly on the weekends. In the past, we’ve gotten great service and enjoyable food. However, within the past 4 – 5 months, or experiences have become quite inconsistent, to the point that I can no longer recommend this establishment. Should you choose to gamble with the flapjack-​associated part of your budget, you might get decent meal, but you’re just as likely to be disappointed.
Our latest, and likely last, visit was marred by three separate issues: order mistakes, lackluster service, and substandard food quality. The food mistakes both occurred on my spouse’s order. She specifically ordered her eggs over-​easy, and yet they arrived scrambled. Secondly, she ordered the Strawberry & Banana Cream Pie pancakes. You’ll see from the official photo from that item that this should include cream in between the layers of pancakes. Obviously, from the photo of the item reviewed, one can see this cream was missing. These simple errors and omissions have occurred more frequently lately. One would assume that this is solely the issue of kitchen standards, but when it came to the egg error, the server could not be ruled out as the cause, as she, unlike most of her counterparts, did not write down our order when taken. No one is impressed with the grand memory of a server who doesn’t need notes if the food comes out wrong!
That naturally takes us to the lackluster service. I will say that there are some truly good servers at this location, but our server for the most recent outing (Terrie) bordered on terrieble! She audibly and visibly huffed when we asked for a Specials menu (which usually don’t have to be asked for), and left visibly empty cups on the plate whilst trying to pick up dishes that our party was not yet finished. Overall, her demeanor was rushed, brash, unsmiling, and overall disinterested. She also got an attitude when I asked for an itemized receipt when it was time to pay the bill, which always has come with the check in the past. She said she had to fish it out of the trash. Why she wouldn’t have included it in the first place is baffling… I needed the pretax total in order to calculate a tip. (On this matter, I actually, for only the second time in my life, ended up tipping nothing… this is not something I’m particularly proud of in retrospect, but the receipt fresh-​from-​the-​trash truly pissed me off). I’ll also say that this wasn’t just one bad day for the aforementioned server, as this is the third time in recent history that she has been our server, and all encounters have been blasé.
Finally, the food quality was quite off from what was advertised during this and some other encounters. Now, I get that when you dine at a somewhat cheap fast-​casual joint that what you get will not exactly what is pictured in the enhanced marketing materials. However, the Banana, Peanut Butter & Chocolate Double-​Dipped Brioche French Toast that arrived was far from what was ordered. This is best illustrated by my picture. The double-​dipped element (the French toast being dipped in a crispy crust) was non-​existent (the Brioche, as pictured, was soggy and certainly not coated). Also, with five whole mini-​chocolate chips on the item received (two are hiding under the whipped cream in the picture), the chocolate flavor profile in the item was not impactful. Finally, on my child’s plate, someone managed to throw her bacon slice onto a puddle of cream cheese icing. While some weird hipster may dig this odd culinary fusion, those of gig with young, picky children out there certainly know she was having none of that!
Overall, this establishment was historically able to deliver great service, accurate orders, and decent quality breakfast grub. However, one is just as likely to get poor versions of these key elements as you are to get competent delivery. If you choose to dine here… good luck!

The service was great from our waitstaff. The only issue was the way they don’t clean the coffee pots out that go to the table. They only put water hot water in them and empty them and call that clean. That is very unsanitary. Made me not trust the rest of our meal that we already ate.

Ordered food 15min before I got there got there messed up order an waited 10 to make french toast. Craxy.

Great service Food was amazing. Very clean. Nice atmosphere. Would defiantly recommend this one. Reasonably price. Great value

Ihop

Delicious I love the sirloin tips and eggs. Our server Maggie was very fast with getting food and drinks out to us as well as very friendly. Would come back for breakfast again.

This location is continously busy, but for good reason. The surprising thing is that, as busy as they are, they manage tables very well. My expected wait for a table, based on the maxed — out parking lot, was at least 20 minutes; actual wait time was less than 5 minutes. The service was friendly and fast. The coffee was hot and delicious. The food was served hot, fresh and well-​presented. This location is clean inside and out. The service at this location was very efficient, and I will definitely return when in Columbia again. I recommend this location.
*This location is going to be renovated on February 3^rd and will be closed until renovation is complete. It’s a nice restaurant, and I have a difficult time seeing why renovation is needed.

This was my first time eating at IHOP after hearing how popular it is. I like Denny’s for some occasions and expected something similar. However the portions were smaller and more fattening with too much cheese all over. My hash browns were almost burnt. It’s okay to come back if that’s the only option and I’m starving, however I prefer Denny’s.

When we arrived, they took us back quickly and took our drink orders. She bought the drinks to us and we ordered. Our food was out very quickly and everything was correct. The food was very good and the customer service was better. We love to come to this IHOP. Everyone in the family was pleased.

Service:
Laura was our server and she was so sweet and attentive! The hosts were on point and friendly. There was no wait in the rush hour of sunday breakfast.
Food:
Chicken florentino crêpe was impressively delicious. Savory, creamy, healthyish with the spinach. Great specials on breakfast meals. Food came out within mins.
Environment:
Cleaner than most I’ve seen. Lots of staff. Standard noisy level. Not bad.
Conclusion:
I’d definitely come here again. And the location is convenient in that it’s on the way to charlotte right off the interstate.

I was super impressed with my meal here, it’s an IHOP! The service was EXCELLENT and the food was great!

I stood at the front desk for quite some time waiting for someone to address me and seat me. Then once at my table, my water was filled once, that’s it. I ordered and the food came fast enough but lacked flavor and attention to detail. Lots of young employees who aren’t professional and are downright distracting to the dining experience. I would not recommend this location.

This place sucks. Worst waffle house I’ve ever been in. Nothing but dumb high school kids working in here that have no clues what they are doing.

Ordered the Big Steak Omellete with the New York Cheesecake Pancakes. It was ALOT of food, so much that I could not finish it all…