Lush

Last night my honey took me into LUSH we were, greeted, treated and checked out by Tyler. Superior customer service. Attentive, and conscientious. Honey said were going back!

I’ve been in Lush stores from California, Hawaii, Massachusetts and now Maryland. I’ve always gotten exceptional customer service.
The sales associates are very helpful with helping you find just the right product for your skin. A lot of the items are just for fun, bath bombs, bubble bath, etc. But they also have AMAZING skin products. The sales associates are always happy to give you a demonstration on how to use the products because many of them are unconventional. (For example, the facial cleansers come in a very thick paste that you water down in your hand before using them. They don’t bubble, so there’s a bit of a learning curve there.) If you unsure if a product will work for you, you’ll often be sent home with a sample to try out. Just ask.
My skin is just a wreck if I use drugstore products. Their masks work wonders very quickly. I use Aqua Marina facial cleanser and Full of Grace serum. I see results very quickly (go away, zit!) The shampoo bars are a hit with the boys in the house. My son is hitting puberty and has greasy hair. With Seanik, his hair never looks greasy, even at the end of the day.
I’ve been to the Annapolis location as well, and prefer this one because it just isn’t as packed (normally), so if I’m in need of something new, I don’t have to wait for someone to help me. Both locations have friendly, knowledgeable staff.
Lush has many vegan products and they don’t test on animals at all, if these things are important to you.

Usually I go on a full shopping spree when I shop at Lush… However, this location is disappointing… It’s too small!!! People in your personal space. It’s hot. Like I wanted yell out get out the way!!! People stand there like cattle, waiting for their number to be stamped. They wont move. The products aren’t organized. The sales people are nice but not giving me the wow factor. Like one telling me how to use a bath bomb? Like really? Holy hell, thanks for solving the mystery scooby doo! Who knew? Not! At Tysons or Montgomery Mall it’s a lil bigger layout and the sales people suggest or even offer to do demos on you. I dropped $ 100 on bath stuff because the products are like homemade in Canada… the bath bombs are so worth it but the soy based one is awful. If they could work on expanding their space and setting the air to 65 I’m sure I’ll buy more.

i love this store & their products! the staff is always helpful & friendly! i’ve purchased a few bath balms & their chapstick & they definitely are my favorites! i cant wait to try more products!

I am a big fan of Lush but the customer service at this location always disappoints. Also, this store is VERY SMALL and feels cramped.

I used to be a follower of the Annapolis one, but lately this is my go to Lush store. The people are really friendly, warm and not pushy to sell the products. They are very knowledge at this location. Tristan and Tyler are awesome. Good vibes and good playlists from Lush employees. Mmmm, I’m test driving a massage lotion bar with tingles of peppermint and cinnamon as I type this.

I love Lush’s products, but that’s for a different review. I also love this Lush store. I really like the fact that I don’t have to order their products online and then wait a while to get them. It’s nice to just walk in, talk to someone and actually have something.
I’ve been there a couple of times and both times were really good. The first time I had never heard of Lush but decided to give it a try and had a great experience. The employee who helped me was really nice and helpful. I balked a tiny bit at the prices of some of the things, so I just got a sample. Then I realized just how awesome their products are and decided to come back for more.
The second time I came in was also pretty good. It was a little bit crowded, but I got the same nice individualized attention as before. I also felt like the employee really tried to relate to me, and be more personal instead of just a robot. The employee who helped me and the cashier did kind of goof off when I was checking out, but it felt nice to see happy employees who got excited about their products.
Overall the store has a happy, welcoming atmosphere and I love going there! Plus it smells so amazing in the store!

Lush has the best HR folks! The pick great men and women to work for them that sets the bar on how customer service in retail should be! Everytime I have visited sales rep have always been patient, friendly, and helpful.
This location is small but packs everything from shower gell to facial cleanser! They are a one stop shop for all beauty needs! The soaps are wonderful and smell great my favorite is Dirty (They name their products the cutest names). The give out samples of their soap so you can try it out before buying. That always gets me because I get a sample size and It it so great that I have to come back to buy the full verison.

I love lush products and normally have a great experience shopping in Lush stores. Normally the employees are so happy and knowledgable but unfortunately my most recent visit fell far short of what I am accustomed to.
I walked in the store and there were 4 employees goofing off. I didn’t mind and I’m all about having fun at work but I started to mind when none of them offered assistance or even a simple hello. So, I approached one of them and asked where a certain product was. While she half ass attempted to help me, explaining that they were sold out, the other two female employees stood there and gave me the stare of death. At first I thought I was just being paranoid but then my husband, who was waiting outside, noticed their rude demeanor and apparently it was so obvious that he came in the store and told me not to purchase anything because of how rude they were. Besides the rudeness, the girl that attempted to help me knew less about the products than I did. When I asked her if they had anything comparable to the product they were sold out of, she seemed totally clueless and started spouting off all sorts of random vague information like, «this will fix all your skin problems,» etc., etc.
I understand that during the holiday season it is very busy and these folks are probably tired and ready for a break. However, there is no excuse to be rude and lack basic knowledge of the product you are being paid to sell. There are lots of unemployed folks out there who I would bet would do a far better job than the folks I encountered today. From now on, I will order my Lush products online.

i love the smell of this store! stepping inside this little shoppe makes me feel that i’ve entered a spa filled with many sweet and exotic scents!
the item that intrigued me the most was the shampoo bar (small bar of soap, but for hair instead of hands), which also comes in a nice travel-​size. they also sell containers for these travel-​size bars, which is very convenient.