Macy’s

My review is solely for the mattress section of the store.
I started my mattress journey here and I guess I needed to start off somewhere that completely sucked so I could appreciate the speciality stores. I wandered around aimlessly for close to 20 mins while one of the sales guys sat on one of the beds playing on his phone. I decided to leave and give my money to a place that paid attention to their customers. As I was walking out the same sales guy asked if he could help me, I explained to him at that point id rather go elsewhere. As I walked away he started to yell something about laying on the beds at me but I refused to give him any more of my energy.

Terrible service lied to me about the price at the watch station and don’t know what they are doing. Terrible communication.

I read about a month ago that Macys was planning to close a number of stores; shopping at the one in Columbia Mall; I understand why. The entire store is disorganized, and good luck finding a sales associate to help you. The changing rooms are always dirty. I used the in-​store pickup a week ago, and they have it tucked it away in the lingerie department in the back of the store, no sign to direct you there. I guess having it at the customer service area would make too much sense. No thanks, I’ll take my money somewhere else.

Well Unilocaler’s I don’t usually do a store review. I hate shopping but I wanted to remark in this stores shoe department.
I was with the family and they wanted to look for sandals. So we hit the stores women’s shoes. Let me tell you brother it looked worse than a 15yr olds room. Shoes everywhere on the floor I the chairs and in the isles. Meanwhile the floor staff were standing around chatting with each other like it was break time.
You would think they would pick up and clean up. It was a disaster and I am surprised they can sell anything with half the shoe stock scattered across the department.

Anne in menswear helped my hubby pick out a suit last night. She was absolutely wonderful. She took the time to help him select the best fit and coordinated alterations. I believe Esther did the alterations. She did a wonderful job and even got us in last minute! We are very grateful! Thank you Anne and Esther!

In my opinion, this is one of the better Macy’s in the area. They are usually nicely stocked on the items I need and if not, I never have a problem with an associate ordering them for me. My family and I have been here so many times that we actually know several of the employees by name and they know us. LOL! Friendly staff, large selection of items and convenient… what more can a girl ask for? Oh that’s right, coupons! I always get to use my coupons here, granted they only apply to certain things, except those wonderful Family & Friend sales where the coupons apply to everything, but the prices are very reasonable on a normal sale day. I’ve even had a professional stylist assist us in the men’s department on an outfit for my dad. Never an issue when I shop here and I have no complaints.

Always hard to get help at this location. Each department always seems understaffed and can help only one customer at a time. The way it is set up by designer departments it makes it a mission to find what you are looking for if you are a shopper that doesn’t care about the designer but are just looking for one specific item like a dress or pair of pants that fit well and meet the expectations of what the garment is for. I always find shoes I like here, but often have to wait a long time for assistance so I can try selected styles on in my size. Last time I shopped here was 4 days ago and two different departments there was a store staff stocking shoes and then a table, I asked each one if I could ask for assistance and they responded «no», I’m just able to do this and you will have to wait for that other person over there for help. SO annoying!

I had a problem way back in November/​December and complained about the service and response i received. Since then the problem has been resolved. Thank you Ms. Diana Bajefsky (VP/​Store Manager) for following up with me.
Bernadette Mooney

Macy’s is my go to department store. They’re always showing up with great deals with percents on top of percents. I get my dress shirts, slacks, and ties from here. The selection is decent and I love the brands they carry. Yes.

The Columbia Macy’s is pretty standard. They have a lot more selection of items since Columbia has a good retail market.
The store isnt very organized though. The employees do not keep the store looking good and you will typically find clothes and items everywhere and misplaced.
Also, be sure to check online and get the «wow» shopping pass they have up there once in a while and bring it into the store for an extra 10−15% off.

great place at columbia mall. was helped immediately and had a great coupon deal

*Review for the Calvin Klein counter*
As I was looking around, this super perky lady pops out of no where. She asked did I need help, and I told her that I need Euphoria. She took me to the gift sets and showed me the better buys for my needs. I sprayed on the sample, and she said «That scent on you will make men drop to their knees.» Well, I want the gift set with the two bottles. (Don’t judge me! I’m single with two cats.) She was very helpful in her knowledge of other fragrances, and I even got great samples and a cute Marc Jacobs bag with my purchase :-)
Kasey was the one who «rung up» my purchases and she was just as sweet.

Excellent women’s department. I enjoy shopping here. Salesclerks are a pleasure to do business with.

I’ve always been a fan but today I am a believer in this retailer. I was there once the doors opened to return the items I received in the mail. My transaction was handled in a professional manner. In 5 minutes I was in and out. I loved my visit today. My only suggestion would be to stop shoving too many dresses on the racks. Too difficult to sort through. My arms felt like I did a work out just to find my Jessica Simpson dress.

We saw a commercial on TV advertizing a mattress sale so, off we went. The bedding department is CRAMPED and impossible to navigate. We had to take shifts standing by the stroller to check out the different mattresses. The salesman was less than helpful and SLOW. We took a look and came back on our way out of the mall to make our purchase. After about 20min of standing around waiting, we left without a mattress. It was so disappointing.

In general, I like Macy’s. I seem to be able to find any clothing (the only thing I buy a department stores) that I want at a fair price. That being given, this is probably my favorite Macy’s period. As it is attached directly to a parking garage, I have always been able to get in and out quickly with few problems other than sometimes having to park on the upper level. The staff in the men’s section is very helpful, always steering me to the item I need with the best price, not necessarily the most expensive. The only thing I refuse to buy here is ties, and that’s only because they are overpriced for styles that are probably only good for the season. But who does sell reasonably priced good quality ties any more.

Farzan: I want to return this coat.
Macy’s: Sure, I can help you with that.
Farzan: I didn’t buy it here.
Macy’s: That’s not a problem, sir. Where did you buy it?
Farzan: Nord– I mean, north… of here. At another Macy’s. I don’t have a receipt either.
Macy’s: No problem. Anything else?
Farzan: I also wish to return this half-​eaten chalupa.
Macy’s: Sir, is that from Taco Bell?
Farzan: …no.
Macy’s: Is there anything wrong with it?
Farzan: I don’t want it!
Macy’s: Not a problem, sir. How would you like to be refunded?
Farzan: What are my options?
Macy’s: Well, since you don’t have a receipt we can only give you store credit. Do you recall how much this chalupa was?
Farzan: I’m pretty sure it was 49.95.
Macy’s: I’ll have to verify that price with the other chalupas we have in stock… you know, just to make sure they didn’t go down in price.
Farzan: …
Macy’s: *noticing my terrorist eyebrows*

but I guess I can let it slide… just this once.
Farzan: You are much too kind.
Macy’s: Excellent, sir. Anything else today?
Farzan: Nope. You guys have a pretty awesome return policy!
Macy’s: Thank you for saying so, sir. Have a great day

This Macy’s is typical of all the Macy’s (and now Hecht’s) that I have been in.
The selection is good, and if you’re willing to hunt for it, you can often find what you want, often at a decent price.
The store though is too big, and they try to cram too much into the space. The result is that it feels crowded, and disheveled – clothes falling off the overcrowded racks, on the floor, etc.
Stores like this need to learn a little more about planning – sometimes, less is more. I don’t need that 5^th orange turtleneck sweater option – I can do with 4. The 5^th one just makes everything look crowded and unappealing.
Also, alot of the items that I found here were damaged – torn or dirty from lying on the floor or being pulled on or off racks.
As I said, if you’re willing to hunt for what you want, go for it. But be prepared.