MidwayUSA

Ordered online in the evening, it was shipped next day. Received order in less than a week and it was correct as advertised. Will order again through Midway USA.

I ordered 3 30 round magpol magazines for my Ar15.
The order was in my mailbox today, only took 3 days.
very satisfied with the entire process.
I will be ordering again!
Thanks for prompt and effecient service.
Greg

I am generally pretty selective when it comes to giving 5 stars, but over the past several years i have been shopping with them they have more than earned it. I have placed somewhere in the neighborhood of 100 orders through Midway USA, and have never had a SINGLE issue with any of the orders. That is pretty impressive to me. I use several different websites when ordering hunting gear, ammo, clothing, etc, etc. and have had to call because my order got messed up, it happens. Not with Midway USA though. Midway has almost everything in one place, except for certain kinds of tactical gear, but i use SKD or HSGI for that stuff. I have ordered items at noon, and have still shipped the same day, the shipping is incredibly fast. The prices are not always the best out there, but never have i felt like i was being had on the price. This is a great company to do business with, and the website is really easy to use. They are a 5 star operation all the way.

I cannot believe it. I have had three Ammunition packages in a row that were so badly packaged that the ammo was spilled out and rolling around in the box! Today is the last straw! I have corresponded, I have complained I even reviewed it here and a Midway USA rep responded that it is indeed an easy fix and that it would be. Not so! I received a brick of Blazer 22lr today.
The boxes had spilled out of the outer box and a couple of the little boxes had spilled out and 100 22 shells were rolling around in the box. I also order from Natchez and the ammunition is always very securely packaged with thick heavy crumpled brown paper so the ammunition boxes stay very secure during shipping. I wonder who cares about their customers and who takes their customers for granted. Well it’s not Midway who cares I can tell you that! Well no more I hope everyone joins me and buys from Natchez, Southern Shooter, or Palmatto Tactical. They take care of their customers!!! I guess all those customer service specialists haven’t been able to come up with a way to solve this issue. Let’s see they are a mail order business. That should tell you something.

I’ve placed 27 orders with Midway over the last 6 years and always had an excellent experience. What I like best is that the website is very well designed — the search facility letting me find what I’m looking for much more easily than other places. Also, they ship things so fast I wondered at one point if they were here in Michigan. Not. Too bad — I wish I could see the place.
I’ve also been very happy with the packaging on all my orders.

I ordered the wrong item and because i did not save the packaging i was told buyer beware. This is why I will not buy stuff like this online… On further review they are exchanging my item and giving me full credit .They bent the rules for me. I am grateful and will use them for all my shooting needs .To add my thoughts Buy American .Just because we need to support this country not China

I am local to MidwayUSA, so I can’t speak for their mailing service. However, their local pickup service is very quick and the associates are kind and very helpful if there are any issues with an order. There prices are very competitive also.

I feel very fortunate to live close enough to Midway USA to take advantage of their Nitro express line. I can place my orders online and jump into the car and pickup the item. MW always has good inventory and processes the order fast and accurately.

First time buyer from this online company. Found a well priced product that was lower than competitors, shipping was below the average prices of others so I gave them a try.
Item was as advertised, good communications emails and arrived on time.
Would recommend this online seller.
I did not have to deal with Customer Service as transaction went well so have no comments either way.

I have had two experiences with MidwayUSA. One good, one bad enough to soil me on ever shopping there again. The bad left such a bad taste in my mouth that I’m realizing I won’t get over it until I do my part to contribute to their already poor score on here and maybe warn someone off buying from them.
I bought a clearance case of 3.5″ steel shells a couple years ago that were priced well and they arrived with no problem or issue. No one ever thinks about service until interactions until they DON’T go how they should.
Last year, however, I bought a Beretta windproof cap that was on sale. The item I received was too small, so I bit the bullet and paid my own return postage for an exchange (Strike 1). A lot of companies charge for this, but the good ones don’t.
Then I waited patiently for my exchange to arrive. In that time, the sale I originally bought the item on ended and, what do you know?! I noticed a new charge on my account for the difference in price. (Strike 2)
They hadn’t contacted me to arrange this or asked my permission to charge me the difference. So not only was I not given the sale price, I also paid to ship the item back to them. (Strike 3)
I could have, most likely, had the charge reversed after wasting a lot of my time and effort on that. I’d just rather warn people off this terrible company forever and move on. There are plenty of alternative companies to order from out there with at least acceptable service and policies. Including most big box retailers.
Stay as far from this company as you can get.
(The replacement cap was still too small even after double checking the sizing chart, but at that point I didn’t care. I’d throw it in the garbage before I bothered interacting with this company again.)

If you are here then you probably have read many of the reviews and given any point and time they are all correct. The customer service is very up and down and that is what generates these types of reviews… me included obviously. I have used Midway for many years and they have consistently followed this model of good/​bad. Calls to customer service are basically worthless as they have no interest in the individual customer. I am sure in the early years they were fantastic but as with all companies that get to big they forget where they came from and who made them what they are. I will continue to use them on some items but I definitely go out and shop other places and only use them as a last resort… good luck and hope your experiances are better than mine…

I am reviewing this company because I have done business with them for a decade or more. I also have read the one star reviews and have to believe that there must be some type of omission on the buyers’ parts, as I have never had the experiences they have had. I have had backorders, contingency orders, and canceled orders, but never felt they didn’t keep me in the loop in each and every case.
I have come across items that are out of stock and been placed on «To be Notified» list. A recent example has been some calibers of ammunition. In each instance, I have gotten an email when an item was available. If I didn’t get it, it was mainly because demand was so high that others placed orders before I did. Not their fault, I would say. Also, generally, out of stock items are noted on the website and if backorders are being accepted, that is also noted.
I have bought all kinds of reloading equipment, shooting optics, and AR-​15 Uppers from Midway. Shipping has usually been prompt, but I dislike the use of the USPS as the last leg delivery agency. It always seems it takes 1 – 2 days longer than UPS solely. I would not order from any online firm if I needed the item yesterday. Too many things out of their control to do that, such as the storms this winter.
The only minor gripe I have is that their shipping charges are usually higher than other suppliers. But it is my obligation to check shipping fees with them and other suppliers, so I am not working blind when I use them to buy from. It means I judge the shipping fees to be OK and other factors are such that I want to order from them.
Their return policy is fair, but I have not had to return more than 1 to 2 things in the decade I have ordered from them. Ammo, powder and primers though are NOT returnable ever.

VERY subpar customer service AND shipping!
I don’t recommend anyone tolerate their crap BS shipping and post-​order customer service.
They are so damn stupid, they’ll actually ship the wrong method (NOT what you requested) and to the wrong address, which of course, screws the customer with about five days of delay (minimum) to get your packages.
They seem very unorganized and snooty that they won’t even reply to your multiple emails.
Now I ask every reader of this. would YOU tolerate this kind of conduct from a company YOU are giving YOUR hard earned money and trust to ???
There are MANY other resources for the same items this company sells. Find one of those LIKE I DID and give your hard earned money to that DESERVING business.

I’ve finally had it with Midway USA. This company truly doesn’t understand customer service. I order thousands of dollars of firearm parts a year. I keep giving Midway a chance, and they keep screwing it up.
This time i ordered a magazine well for a Glock I was going to be using for a three gun shoot this weekend. I placed the order on ½/​15 and I paid the up charge for delivery by 1÷6÷15. My package did not even ship until the 6^th and so i was forced to sit at my office while the business was closed to wait for the UPS delivery on the 9^th. So here I sit in my empty office waiting for UPS. Well UPS didn’t see lights on in the lobby so they assumed the business was closed and didn’t come in. I got an email from UPS stating that there was a failed delivery because the business was closed. I called UPS and the lady was VERY helpful and said that Midway set it up so that i could not come pick up the package at the UPS branch. I was told i needed to contact Midway and have them do a delivery intercept allowing me to pick up the package in person. So i called midway and waited on hold for 10 minutes while i had to hear «Larry» tell me how much they care. So i finally got through to customer service who was rude, talked over me, and offered no help in solving the problem. SHE EVEN ARGUED WITH ME SAYING THAT A DELIVERY INTERCEPT WOULD RETURN THE PACKAGE TO MIDWAY NOT ALLOW ME TO PICK IT UP. I called UPS back to see if i heard them wrong, but nope. All it would have taken is someone at Midway placing a delivery intercept and i could have driven and picked up the package.
I could go on and about problems in the past, restocking fees after the wrong item was shipped, requiring a signature for a home delivery on an inexpensive item that could not just be left on the porch with the other deliveries from Amazon… but this is it. I’M DONE WITH MIDWAY. Save yourself the trouble and order from Brownells. Brownells has great customer service and always ships on time.

I ordered one item from them and then started getting catalogs in my post office box which is very small and I don’t check it often. I called them and asked to have the catalogs stopped. They did for a few months and I am getting them again. There isn’t anything on their web site to stop the catalogs. They either don’t understand or don’t care. Don’t order from them or you will receive many catalogs.

I have used MidwayUSA for years. I have always been happy with the service. When I have specific questions — like the one I had with a scope mount and they did not have the answer immediately, they got back with me in about 10 minutes.
I have bought many parts and much ammo over the years with them. I like the birthday discount that they offer too.
I am local to MidwayUSA so I pick up my orders at their warehouse… so no shipping charges for me. The new customer pick-​up area is super nice and a nice display of museum quality firearms are there. I do miss stepping into the warehouse for the pick-​up and seeing all of the stuffed animals that lined the warehouse walls… Maybe Mr. Potterfield will give us a window int he warehouse???

I have ordered many times with MidwayUSA and it has always been a good experience. One of my gripes in the past was their shipping charges. It seemed like unless I could put together a rather large order, the shipping made it too expensive to order with them.
They have since addressed the shipping charges and I have placed a lot more orders. The nice thing about Midway is they have pretty much EVERYTHING when it comes to shooting.
I have have had to return a few items in the past and I have always found their return policy to be very fair.

MidwayUSA is a great store for tactical and shooting gear. Their prices are very competitive, and the order I recently placed (like all orders in fact) arrived as described.
But I have to say. the last few orders had the sloppiest packaging I’ve ever got from a firearms store. As soon as I picked up the box I heard rounds rolling around and jing jangling inside — not a good sign. When I opened the package there were 10 boxes of ammo in there, either open or ripped apart with their contents everywhere. No bubble wrap, no packing materials of any kind. Just 10 loose boxes in a very big box.
I’ll still use these guys in the future, but hopefully they’ll sort out their shipping department.

Well, as in most cases, there is a long story and a short story.
Short story: spend your money at Brownell’s (or somewhere else) instead, where they actually treat you like they give a crap about your business. Because MidwayUSA certainly doesn’t.
Longer story: I have placed multiple orders through MidwayUSA totaling a significant amount of money. After having a problem with one order, I called into customer service. I was told I needed to speak with the Sales Manager, and that he would call me back. I ended up calling over a dozen times (100% not exaggerated) over the course of 10 days and was given every excuse but he NEVER called back. So, I got fed up and opened a complaint with my credit card company… well, they responded pretty quickly to that. Go figure. My credit card company ended up getting my $ back from them – glad I didn’t use debit.
I spend my hard earned $ at places who treat me well. I suggest you do the same. There are a lot of options other than MidwayUSA who care about you and treat you accordingly…

Having ordered from them many times before, and being happy with my orders, I was shocked at being charged an additional CHARGE because my order was so small.
WTF? Alot of their product is shipped free of charge, you have to dig into the website to find that there is a minimum charge of $ 25 or you will be charged extra for spending so little.
If I knew they were going to screw me for extra shipping «charges» i would have either cancelled the order or spent more. There was never a warning of the overcharge, i TRUSTED them to treat me right! They forgot ive spent many hundreds of dollars on past orders. guess it doesnt matter now that they have my cash.
A#$% holes. B.S. RIPOFF.