Performance Bicycle

great shop, my husband and I wanted to buy bikes after many years and Stacy was helpful, knowledgeable, and found exactly what we wanted. Great selection, lots of accessories, we were very happy and will be back.

We visited the Columbia location of Performance Bikes to be educated on cycle options as we received a gift certificate from our kids. We were greeted promptly by Becka who listened to our needs and expectations which were for a path and pavement cycle that could be used in various settings. Becka encouraged us to take test drives of them which really helped us get familiar with our choices. With no pressure she encouraged us think about our choices.
After spending some time at home doing our due diligence, we came back the next day to continue our selection process. We were greeted by Jon who is a mechanic and not a sales staffer, but he spent lots of time with us, explained some of the concerns we had, and ultimately helped us with our final choice. Jon was very helpful, tuned the bikes for delivery and got us ready to go.
Overall a great experience that ended with Stacy taking care of our paperwork, warranties, etc. and thoroughly explaining everything one more time so we were totally satisfied. Thanks to all three of you for such a good customer experience.

Waited ten minutes to see if anyone cared to help us… nada.
Stood patiently but no one behind the counter or n the sales floor to assist.
Trying hard to support local businesses but without basic customer service, it makes it real hard.
Oh well…

I’m so happy my husband and I bought our bicycles from such a knowledgeable store. The whole experience was great, having wonderful staff members who really know the product they are selling is so helpful. I’m not really sure what happened with the other reviewer saying they waited 10 minutes to be helped, from the moment we walked in the door on a busy Saturday we were greeted by several employees, everyone one of them asked if we needed assistance. I would highly recommend going to this store if your looking to purchase a new bike, we drove 45 minutes on two different days just to purchase from this store. Ask for Stacy (store manager) or Rebecca they were both super friendly and helpful :)

Super friendly staff! Stacy and Rebecca are really great! Bought me and my wife bikes and would recommend to anyone!

Don’t ship your bike to this store, they messed up my online order. After 1 week that UPS delivered my bike to them they lost it, and they didn’t even call me, I had to call to find this out.

I was in an enormous crunch the evening before my sprint triathalon race. Upon entering the store I met Stacy, who kindly introduced himself. Stacy definitely calmed me down and was able to find me the perfect road bike for my race the next day. He was organized, very informative, very kind and patient. I won my race the next day, which made me appreciate his services even more. I am very thankful for Performance Bicycle.
The next day I popped back into the store for new spin shoes and he remembered my name. These days, it is difficult to find any store with great customer service. Thank you Stacy and all the team at Performance Bicycle.

Good experience at this store. I’m new to biking and the sales person, I forget his name, was very helpful and patient with me. He walked me through the different types of biker shorts, athletic water bottles, and cables for my bike. He was knowledgeable about the products and even helped look up products to see if they were on sale. I look forward to shopping there again.

My boyfriend and I are compete bike novices. Evan took the time to explain the different types and make recommendations based on our needs and experience level. We will definitely be back!

My first experience with this shop was not that great. I went in and it seemed as if that sales representative did not care what I wanted or was looking for but more concerned with selling an expensive bike. Unfortunately that was my first experience. However, I was encouraged to return to the store based on their vast selection of bikes. I’m happy I went back! I was helped by Brian, he has to be the best sales representative I’ve dealt with in a long time. Brian took his time with me and worked with me on several occasions to find the perfect bike that suited my needs. Brian actually took time to listen to what I was looking for and helped me choose the right bike for me. Although Brian recommended a more expensive bike, he also offered a less expensive alternative too, he was honestly trying to find the bike to satisfy my biking needs. I actually purchased the more expensive bike and I felt good about it. Since I’ve purchased the bike I’ve returned to the store several times and each time I have met a new friendly face, that is except for the first representative which I try to avoid… They even offer free classes to teach you how to work on and repair your bike! Jon taught the class last night and he was very impressive with not only his knowledge but his patience and commitment to the customers to help then understand the workings of their bikes. I highly recommend this store and have done so to a few friends already.

I purchased a bike at the Performance in Fairfax a few months ago. I had a major dérailleur issue with the bike over the weekend that caused the dérailleur, the dérailleur hose and my chain to break, as well as my frame to bend a bit.
Jonathan definitely answered the call on this one. He got my bike in, when it became clear that it was going to take a while, he asked if I could leave it. I told him what would work best for me picking it up and he accommodated that. He knew I needed the bike for an upcoming race and he made it happen! He also got every fixed under my warranty.
I was highly impressed with him professionalism and his timeliness. great job!

I had a great shopping experience at the store! I was looking for a mountain bike that would be comfortable to ride not only on trails on paved surfaces. The prices were great they were having a Labor Day sale! I saw a bike that I wanted previously however it was too big and the sales person was honest and straightforward that this may not be the bike for me. I did a little bit more shopping around, I went to another bike shop and then Dicks sporting-​goods. Not only was the prices ridiculous at the other bike shop but I didn’t I get any help at Dick’s sporting goods. I went back to performance bikes and looked at a bike I was interested in and they’re very helpful And friendly! I walked out of that store with the perfect bike!

This bike shop sucks for parts. No mountain bike bottom brackets. No tools except for a kit. Every time I come in here they’re sold out of everything. Sometimes it’s easier to just shop online! if you are serious about biking this place will disappoint you.

If cycling wasn’t my hobby — I would never really come here. With that being said sometimes you have to suck up slow service to get what you want. I come here about once every other week… or at least twice a month and it’s frustrating to walk around the store and no one offers you any help. I’ve never walked in this store without buying something and I wished the staff was a little more attentive.

This shop is fantastic!
I was looking for a simple yet quality mountain bike at an inexpensive price. I first searched a few other retailers (sports authority, dicks sporting etc.) but then found this shop.
They had a nice $ 300 mountain bike hard tail for a much better price than the competitors and it even had some better parts already installed. Not only that but the help was great.
Greg, who helped me through the whole process, was awesome. Very friendly, easy going, knowledgeable and honest.
When I was there, the store was extremely busy. There was only one other person who was able to help. However, Greg was able to handle myself as well as several other customers at the same time; thanking everyone for their patience, still helping as much as possible and giving each individual person his fullest attention. Amazing employee.
With those factors, and their offer for free lifetime adjustments, Performance Bicycle is without a doubt the place to go for a bike.

(DISCLAIMER: I never give 5 stars unless a business, like, performs CPR on an old lady or gives me a lei and a sucker at the door)
This store is new (ish) to Columbia, opened in August 2010. Located about 1 mile from Race Pace Bicycles, it’s where the old audio entertainment store was at Dobbin Shopping Center (the shopping center where the Wal-​Mart is? :P everybody knows where Wal-​Mart is!).
I was recommended by a Columbia bicyclist to talk to a specific salesperson before I walked in the door. I didn’t know exactly what I wanted, only that I wanted 1) a hybrid that could 2) take daily wear and tear and 3) be a good value, certainly 4) nothing more expensive than 500 bones, if that.
The recommended salesperson, Sue, matched me to a Schwinn Sporterra Sport bicycle after trying me out on about 5 bikes. She said that the «stock» brand they sell is a brand named Scattante. They also had a lot of Fuji bicycles there, and many GTs. After surrendering my license to her I was free to take any bike out to the store’s spacious, clear parking lots to try each one. I left happy.
The bike worked great for days and then something went wrong after about 100 miles; the rear dérailleur arm swung wide and wrapped itself around a spoke! This was attributed by their shop-​man, correctly, to a maladjusted arm screw in the dérailleur assembly. This was probably done at the Schwinn factory though a bicycle technician did check the bike out (and added some stuff I wanted) before I rode it home same-​day. If I didn’t notice anything with the gears I doubt that a technician could, either.
Anyway, Performance Bicycles took the bike in at day 29 with no receipt (I forgot it at home but Sue remembered me) and they replaced the assembly with a new, aftermarket one of same make, free of charge. The repair took less than one week. A small adjustment to a screw in the new arm, a week afterward, was done by their mechanic most promptly (literally, it took less than 2 minutes after I walked into the store fresh off riding it at 6:00 in the afternoon on a weekday). I expected quick service and quick service was received.
The bike is a good value. The place I bought it from, Performance, is also a good value. I recommend them. Sue is a near-​daily rider who I know regularly bikes in races and she seemed to know her product. They sell road, off-​road, BMX, cruising, and hybrid bikes. I think they even had a recumbent bicycle for sale!
I can’t vouch for any of the other sales staff as I tend to stick with known quantities in matters such as mechanically complicated cars, bikes, electronics and stuff like that. The manager’s name is Kevin. He seems to be on the ball. He’s not rude, at least, which is nice.
ALMOST FORGOT: the store also offers free classes on bicycle maintenance, and cheap classes on how to maintain the more complicated parts of the bike like gears and dérailleur arms. I’ve signed up for the dérailleur arm class, for instance. Each class happens, I think, somewhere around 4 to 6 times a year. Details are on their Website.
DISCLAIMER 2: As in all purchases of mechanical things, make sure you kick the tires and check all screws and fitments before you leave the shop with your new purchase. It’s a way to tell if that shop knows how to rig and outfit the mechanical products that they sell.
Shop is handicap-​accessible with handicapped parking right out front.