Bonefish Grill

I’ve eaten here once, but I thought Bonefish Grill was very good. Not great or amazing, but a half notch above Red Lobster in my opinion (my husband differs, though). I found everything to taste fresh, but my husband found the flavors dull and the plates underwhelming. For our appetizer we had the Thai Coconut Shrimp — the shrimp were large and hot, but the breading was overcooked a little and a bit crunchier than expected. Good spicy Thai sauce, though. My meal was the Rainbow Trout with broccoli and squash. The trout was so fresh tasting and super simple (no butter appeared to be used on either my fish or my broccoli) — but since I’m all about trying to eat healthier these days that was a good thing. This, however, is what my husband did not like about Bonefish Grill. He ordered the swordfish, which was a pretty small square, with broccoli and mashed potatoes. He wasn’t as pleased with his meal as I was with mine needless to say since he prefers butter on everything. Overall I would probably give Bonefish a 3.5 out of 5, but since I can’t I bumped it up to a 4 since our waiter was friendly and professional AND they are open for lunch on the weekends (as all restaurants should be!).

You couldn’t pay me to go back to the Polaris location. I’ve been to quite a few Bonefish, and this one has provided us with subpar customer service the last few times. This weekend they forgot about us, and what was supposed to be an hour wait turned in to a 90-​minute wait. They were seating people who had come in after us, and the hostess’ face when we went up and asked her about it told it all. She said they were «just clearing our table.» Twenty minutes later we were seated. Our bartender knew we were paying with gift cards but said he needed a credit card for the tab. Makes sense, but he apparently went on break and the second bartender said he had run our card through already and wouldn’t take the gift cards. When we finally got the to the table, Jerry or Jeremy, the manager, was putting the paper on the table. I told him what happened and he offered us Bang Bang shrimp. I told him we had that at the bar while waiting for almost two hours, and he said he was sorry. No offer for another appetizer, a dessert or to comp us anything! Where did he learn customer service? There was a group of 4 that had come in after us that were actually leaving as we got seated! Our waitstaff came out immediately and brought us bread. Unfortunately, nobody brought us silverware, napkins or menus. So, I had to flag someone down to bring us those. This is two times in a row that we have had a horrible customer experience. We will not be returning to this particular Bonefish again. I’m sure it will remain busy because of its location, but it certainly won’t be because of its service or its management. Worst Bonefish ever! If you can, go to any other location.

Everything was wonderful. We go out to dinner a lot and as we walked out we both said great service and great food. Dash was was on top of making sure we had our drinks refilled (which seems to be a challenge with other servers). Fontina pork chop was awesome and I don’t like mushrooms but ate these. Big switch up from my usual Chilean sea bass.

My 1^st visit to this place & I only have praises! The service was excellent (by nick).the food was sooo good .bang bang shrimpteriyaki chicken bowl Caesar salad w/​salmonCrème brûléefor dessertfresh pear martini. Every bite was a food explosion of delight the atmosphere was calming. I’ll definitely be back

I had the Chilean seabass and it was decent, not the best, not the worst. They have many gluten free/​dairy free options.
If you have an allergy/​sensitivity to MSG, ask for the manager. They do not add MSG in-​house to any of our seasonings, salad dressings, or our entrees, however, there are some items that contain a type of MSG that occurs naturally. These items would include tomatoes, mushrooms, some cheeses, and anything made with beef, chicken, crab and other bases (hydrolyzed protein). They do have 2 items that come to us with MSG in them, they are our cheese sauce base and Andouille sausage.
These are the items you should avoid when you visit them if you have an allergy/​sensitivity: Organic chick peas and greens seasonal garnish, Saucy Shrimp appetizer, Corn Chowder w/​Lump Crab, Caesar dressing (the only salad dressing recommended is our Citrus Herb dressing) and parmesan cheese, Potatoes Au Gratin, Island rice, Pistachio Parmesan Crusted Rainbow Trout, Diablo Shrimp Fettuccine, Chicken Marsala, Crab Cakes appetizer, Creole Sauce, Spaghetti Squash, Imperial Longfin and anything with the Imperial topping, and the Lime Tomato Garlic topping for any of the grilled fish. If you order the Mussels Josephine, House Salad or Florida Cobb Salad, ask for them without tomatoes. Avoid Marinara sauce, and if you order the Fontina Chop, ask for it without the Marsala sauce.

Jeremiah and Jennifer at the bar were outstanding. I had great friendly service. The food was way better than I expected. I had the Blackened Fish Tacos and it was awesome. My first visit but not my last.

Last night my wife and my step daughter had dinner here. We both got the filet. We both ordered medium rare. My came out on what i would say bordered on rare. I ended up eating mine. She sent hers back. The shrimp was good and so was the service. Overall wasnt impressed. This being our first time ever we will try it again. Everyone has a bad night. Manager was kind and pleasant gave us free desert to go

I ate fish & chips. The tempura coating was soggy & the fish the same. I am not impressed.

The food here is always good, they have consistently high quality menu, a difficult feat for a chain. However, I can’t say the same about the staff. I wrote a meh review about Marcella’s Polaris location recently, but I have to say, I have NEVER had anything but great service at a cameron mitchell restaurant and the staff at Bonefish seemed really disorganized. Our server in particular had a moment of disagreement about my husband’s cocktail (he ordered a moscow mule for happy hour, she brought their specialty ‘The Mule’ drink not included in the happy hour) and immediately just got the manager, which made me feel awkward, like, seriously, are we like shouting or making a commotion that you bring the manager?
And this brings me to a customer service pet peeve, so bear with me for a little rant: if you are going to do something nice for a customer (comp a meal, give a discount, offer something extra, make a return in an unusual situation) you should just smile, say «this is out of the ordinary, but we are happy to do it» or whatever. When waitstaff or salespeople sit there and go «oh it’s not allowed, but I guess I can do it…» or «You are only supposed to get X, but I guess I can make an exception…» I feel like you’re pulling a guilt trip on me and what I remember is the attitude of unwillingness not that you ultimately compromised. Okay, so I just felt like the drink thing was a dispropotionate response. But the food at Bonefish is good and this location is no exception.

Worst plate of food I have been served anywhere. My wife and I both love halibut so we tried the Oscar Turbo. The entire plate, fish, ravioli and vegetables were drenched in vegetable oil. Sign of a poorly trained sauté cook or pans that need to be replaced, possibly both. It also didn’t help that the tail piece of fish we were each served was very over cooked on the bottom side (so much so that it was difficult to cut) and almost raw on the top. It is criminal that they consider themselves an upscale seafood house and put out a plate of garbage like that! Who is watching over this place? Apparently no one. Explains why the restaurant was nearly empty at 9:15 on a Saturday night. Our server Casey was the only highlight. Next time I am in the area and hungry I will go across the street to Steak and Shake instead. Dine at your own risk!

I got sick eating here. Coming out both ends.
I had a fish plate that was soaked in oils and it just isn’t friendly to my stomach. They comped my meal, $ 10, and our dessert. I’m typing this as I kneel over the toilet, praying I don’t have to puke too much.

I came in only for the $ 6 Bang Bang Shrimp Wednesday night special. I was surprised at how much they give you for something that is supposed to be a appetizer, I was full. It’s like a sweet creamy sauce with a little bit of tang if you never had it before…

Based on the fact that Bonefish wants to be somewhat upscale, that’s the lens through which I view my experience.
The ambiance and location is great. No problems there.
Unless they are having specials (which they usually put on a separate menu), their menu is very limited for me. Sometimes I’m just not feeling the fish they way they want to make it, and the special menu helps to keep things different. Otherwise, it’s just pretty ordinary. Having been there several times and tried several menu items, I can say that most of the time their food is tasty. However … !! I tell you, never, EVER order the lobster grilled cheese. It’s pretty disgusting. It sounds good, but far from it. You get some chunky lobster on tasteless, toasted white bread with scant amounts of cheese. On the side comes overdressed field greens and (overkill) lobster bisque. Skip this dry, tasteless sandwich.
The wine menu is not as expansive as I’d like (or perhaps just not the selections I prefer) for a restaurant of this caliber. Not a place I’d think of first, but I can see enjoying happy hours there from here on out since the bar food/​apps tend to be better than the dinner.
The chocolate crème brûlée is to die for, though. A plus.

This place has great food and great service. The bang bang shrimp is out of this world and a must have. They also have great cocktails. Can’t remember what it was called may be their Cosmo with frozen cranberries (see pics)?

I love this restaurant! It does not feel like a chain restaurant. The menu offers a wide selection. Choose a fish, choose how you’d like it prepared. I’ve tried several combinations now and enjoyed all of them. The bang bang shrimp really is as good as everyone says. The service has always been exceptionally good. The bread is simple, but amazing… fresh with pesto oil dip. The worst part is choosing between crème brûlée and chocolate crème brûlée. Both are delicious, which is what I ordered last time. That’s right, two desserts, and I ate them both!
This would easily be a 5 star review if they had more beverage choices for non-​drinkers. No Red Bull, sweet tea or anything besides soda. If a non-​alcoholic beverage menu exists, I have yet to find it. Please consider adding this.

Overall this place is good. The service was friendly and prompt. However there seemed to be many employees standing around the dining room «observing» which led to some awkward glances.
The food was very good. I heard not a single complaint come from our table.

I’ve lived in Columbus almost 4 years now and have wanted to try this place since the first time I heard about it. I’d only heard good things. I stayed away as I thought it was a little steep… based on the menu prices I saw online.
Finally the opportunity arose to go. I was presently surprised! Went on a Saturday evening and thought I’d have to wait forever. Was seated right away, possibly due to the fact it was very early evening. Our waitress was very pleasant!
We started out with the bang bang shrimp for an appetizer! OH-​YUM! How amazing it was! I had the salmon. The salmon was just okay. I’ve had better… but won’t judge the whole place based on one piece of fish. Oh and the bread with oil and pesto they bring out is amazing too… almost forgot about that!
So…the manager came to our table and offered us free dessert as our waitress thought our wait was long for our food to come out (which it wasn’t). We had the chocolate crème brûlée! Amazing! That was very kind of the waitress and manager!
Look forward to coming back again soon. ;-)

Bonefish is our go-​to restaurant for date night. The food is consistently fantastic. I always order the same thing — Chilean sea bass with the chimichurri sauce… The ceviche is great too. And of course the bang bang shrimp. There isn’t a bad thing on the menu! If you go, ask for Liz to be your server. She’s the best of the best!

I’m normally not a big fan of chain restaurants but Bonefish Grill is not your typical chain. We had reservations for our most recent visit and arrived about 15 minutes before our reservation and found a couple of seats at the bar. The lady tending bar was exceptionally pleasant and very efficent. She took our order and served our drinks promptly. We were seated at our table within 5 minutes of the time of our reservation.
Our server was very good — which I describe as attentive without being overbearing. She was there to refill our water glasses and take our drink orders without being intrusive. Overall — our service — from the hostess to the bar to the waitress in the restaurant was all excellent.
A trip to Bonefish Grill would not be complete without an appetizer of «bang-​bang shrimp». This is one of my all time favorite appetizers and was as exceptionally good as I remembered.
For dinner, I started with a cup of the roasted tomato and red pepper soup and my wife has the Bonefish house salad — both were very good. The dinner menu always includes a number of specials and my wife and I both ordered the «steak topped with lobster thermidor» special and it was excellent.
Prices are a little higher than the standard «Polaris Pakrway fare» — aka cost of the casual chain restaurants but they were lower than most of the fancy seafood restaurants.
Overall — excellent food /​excellent service and reasonably priced.

Decent seafood at a reasonable price. I thought my sea bass fish was skimpy and so were the sides. Still was slightly hungry after my meal. I felt I make a tastier sea bass at home than this place but it was still good. Service was great and so is the ambience.