Callander Cleaning

I used to go here only because of proximity to where I live (downtown). But then I became adventurous and tried another place nearby that was cheaper. They messed up my very first order and damaged my dress pants. Now I’m back to what works and I’m very happy every time.

Wow, did I make a mistake. This place has shady business practices. I took a few shirts in to be pressed. Pressed. 28 dollars. I was not told I was in the «rush» zone (two days) nor was I informed of the price. 28 dollars. 5.50 a shirt! To be pressed. Oh, she didn’t write the cost on the receipt either.
Won’t be going here again. You know why they didn’t say the price? Because they knew I wouldn’t pay it.

I have only been to Callander Cleaner’s once and I will never return. The place is nice and you can tell that the business is a proud family-​owned establishment. However, the customer service is deplorable. I had brought a vintage dress to be drycleaned at the German Village location and upon getting it back 3 days later, it was nearly unrecognizable. Faded, still dirty, and discolored, the dress was not what I had dropped off earlier in the week. To make matters worse, it was unavailable for repurchase and I was supposed to wear the dress to a wedding that weekend.
I completed an online customer service note on the company’s website to hear back from Mr. Callander. I had let him know in the note that the dress was ruined and that I thought I deserved reimbursement for my damages. He simply sent me an email telling me to take the dress back to the German Village location. That was it. No discussion. I replied to him with a picture of the dress, a picture of me wearing the dress only once before to show comparison, and I sent him a comparable dress by the same company to show the coloring. I dropped the dress back off at the location as requested and he sent me a check for the total amount of the «comparable» dress ($ 42). I then sent him an email asking if he knew where my ruined dress was (thinking maybe I could attempt to dye it black) and if I would receive reimbursement for the service that ruined my dress.
I have not heard back from Mr. Callander. While I am happy with the reimbursement for the dress (although we did not communicate and my dress cost much more than the only other comparable dress for sale at this time), I am unhappy with the lack of communication (mostly the lack of remorse for ruining something I cannot repurchase) and that I had to pay to have my dress ruined. Thank goodness it wasn’t something irreplaceable like a baby blanket or a wedding dress. DO NOT USE.

Callander Cleaners in German Village has zero accountability for their mistakes and their service is deplorable. The two employees who work there are visibly irritated to have to help customers, but more specifically, I dropped two pairs of pants off to be dry cleaned. There was nothing written on my ticket to identify them. When I returned to pick them up, I was given two pairs of pants that were not mine, which I communicated to the desk clerk. Her response «I don’t know how that could have happened. This is your ticket and the ticket is with these pants.» Then she proceeded to show me the brand names she had written on the pants on her copy of the ticket after I left — which were not the brands of my pants. She also asked if I was sure I brought the pants that were now lost into to be cleaned. No, apparently I do not know the clothes I’ve been wearing for years and I must have written that on your copy of the ticket even though I don’t work here.
I was given the number to the owner who of course offered to do nothing about the situation. I can see why the desk clerks behave in the manner they do with an owner who clearly does not understand the meaning of customer service.
I will never go back to this place that has the gall to call themselves a business.

This is a negative review.
2 pants, asked for an estimate before any work was done. Never got called, not for an estimate or when the pants were finished. Stopped in, took 20 minutes to find them, deftones blasting in the background, saggy pants kid couldnt care less. Exorbitant fee for 2 small rips, which is why I wanted an estimate so I wouldn’t get gipped.
You say it looks nice? Id rather have caskey’s Ayn Rand-​esque industrial look than a quaint building with crappy/​expensive service.

Unlike a few other drink the quaint neighborhood kool-​aid and disregard the fact that we providing mediocre services in German Village, Callander Cleaning is just as good at what it does as it looks.
They open early 7:30 AM so you can drop your items off before work, prices are reasonable, service is superior, and the turn around is quick.
Thanks to this place I no longer shy away from ‘dry clean only’ purchases.

Wow. Fancy.
It’s strange when you stick a dry cleaner in a giant dusty room with original embossed tin ceilings. I liked it. Lots of space and huge windows looking out to the brick street. But hell, it’s just a dry cleaner.
I had a pretty good experience. My clothes were dry cleaned within a couple days, as promised. I was hoping to get my shirts back looking brand new, but they looked more like half new. The front and back were pressed and clean, but the sleeves might have been taken off, worn, then reattached. It was no big deal though, I roll my sleeves up anyway.